MX Linux Forum

Hi!
I installed MX 23.1 on a new laptop Umax N14G, then restarted and now it does not boot, no post massages, no picture, cant even go to bios, power led is on. Factory Win10 worked fine before MX install. What could go wrong?

Does it still boot with the live usb you installed? (You can check files and folders and partitions at least. Or if it seems they're ok, you can try Boot Rescue Menus: "Grub Bootloader" and "Grub Menus" ...)

That it doesn't enter Bios is weird.

subzero74 wrote: Sun Nov 19, 2023 8:52 am Hi!
I installed MX 23.1 on a new laptop Umax N14G, then restarted and now it does not boot, no post massages, no picture, cant even go to bios, power led is on. Factory Win10 worked fine before MX install. What could go wrong?

I suggest that you reinstall Win 10 so that you can disable Secure Boot and Fast Start Up. Then try your MX install again. Also note that if you are using Ventoy to create your USB install drive, you must upgrade Ventoy to its latest edition since the earlier versions are incompatible with MX 23.

Charlie Brown wrote: Sun Nov 19, 2023 9:05 am Does it still boot with the live usb you installed? (You can check files and folders and partitions at least. Or if it seems they're ok, you can try Boot Rescue Menus: "Grub Bootloader" and "Grub Menus" ...)

That it doesn't enter Bios is weird.

Tried 3 live usb. Not booting, no picture on the screen, cant go into bios. Power led is on, i have to press power button for 30 seconds to shut down the power led.

j2mcgreg wrote: Sun Nov 19, 2023 9:53 am

subzero74 wrote: Sun Nov 19, 2023 8:52 am Hi!
I installed MX 23.1 on a new laptop Umax N14G, then restarted and now it does not boot, no post massages, no picture, cant even go to bios, power led is on. Factory Win10 worked fine before MX install. What could go wrong?

I suggest that you reinstall Win 10 so that you can disable Secure Boot and Fast Start Up. Then try your MX install again. Also note that if you are using Ventoy to create your USB install drive, you must upgrade Ventoy to its latest edition since the earlier versions are incompatible with MX 23.

I used ventoy about a month old, is that a problem? I cant install anything, nothing comes on the screen on booting. Maybe if somehow manage to reset bios but its a new laptop?

subzero74 wrote: Sun Nov 19, 2023 10:19 am...Maybe if somehow manage to reset bios...

Yes, that's what you need and the issue is not MX / Linux specific.

Though this may not work on newer pcs:

If the battery is removable: Remove that (and also unplug the adapter) Then press the power button and hold it for 10 - 20 sec. (or more / again if you can, (to drain the last electricity)). Then put the battery etc. back, restart.

Charlie Brown wrote: Sun Nov 19, 2023 10:31 am

subzero74 wrote: Sun Nov 19, 2023 10:19 am...Maybe if somehow manage to reset bios...

Yes, that's what you need and the issue is not MX / Linux specific.

Though this may not work on newer pcs:

If the battery is removable: Remove that (and also unplug the adapter) Then press the power button and hold it for 10 - 20 sec. (or more / again if you can, (to drain the last electricity)). Then put the battery etc. back, restart.

Unfortunatly its a built in battery :(

... Then you can try it when it's completely discharged ... (At least not to open the case and void the warranty ... )

When you say MX 23 was installed on the machine, does that mean you were at first able to boot the Live Session of MX 23?

Sounds to me like it's a hardware fault. In my experience (+50 yrs) , if electronics are going to fail they do it within the first 10 power on hours or after 5 years.
Just Murphy's law that it happened after an OS reload. Sudden death is a co-incidence.

mw1649 wrote: Mon Nov 20, 2023 1:42 am Sounds to me like it's a hardware fault. In my experience (+50 yrs) , if electronics are going to fail they do it within the first 10 power on hours or after 5 years.
Just Murphy's law that it happened after an OS reload. Sudden death is a co-incidence.

After 10 years, I finally got around to calling my ISP to replace my cable modem. I made a few configuration changes to my firewall to support the new cable modem that didn't help. Realizing I may need to reboot in order for those changes to take effect, I powered the box down and it never came back up again. After 14 years, that machine finally gave up the ghost, and all it took was one last power cycle to put it down.

subzero74 wrote: Sun Nov 19, 2023 8:52 am Hi!
I installed MX 23.1 on a new laptop Umax N14G, then restarted and now it does not boot, no post massages, no picture, cant even go to bios, power led is on. Factory Win10 worked fine before MX install. What could go wrong?

I couldn't find anything helpful on your specific model, but there are enough reports on Umax's other laptops to indicate that this brand is not Linux friendly:
https://www.google.com/search?q=umax+n1 ... s-wiz-serp
and that even if you do manage to get MX or another distro installed, WiFi and audio are going to be non-starters.

My advice is to return it as defective and get yourself a more reliable brand.

Stevo wrote: Sun Nov 19, 2023 10:39 pm When you say MX 23 was installed on the machine, does that mean you were at first able to boot the Live Session of MX 23?

Yes, i installed from a live session, wiped the whole ssd first, after finishing the install, its rebooted and from that time just a black screen.

Is it possible for you to take the ssd out, then connect to another pc and have a look? At least just out of curiosity.

It seems to be just a coincidence cause at least Bios should've been there .