WiFi Mouse stops working  [Solved]

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Author
geffers
Posts: 80
Joined: Sat Feb 12, 2022 2:01 am

WiFi Mouse stops working

#1 Post by geffers »

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System:    Kernel: 5.10.0-21-amd64 [5.10.162-1] x86_64 bits: 64 compiler: gcc v: 10.2.1 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.10.0-21-amd64 
           root=UUID=<filter> ro splash quiet 
           init=/lib/systemd/systemd 
           Desktop: KDE Plasma 5.20.5 wm: kwin_x11 vt: 7 dm: SDDM 
           Distro: MX-21.3_KDE_x64 Wildflower September 18  2022 
           base: Debian GNU/Linux 11 (bullseye) 
Machine:   Type: Laptop System: TOSHIBA product: SATELLITE C55D-C v: PSCQEE-03C00TEN 
           serial: <filter> 
           Mobo: FF50 model: 06F7 serial: <filter> UEFI: Insyde v: 5.20 date: 10/02/2015 
Battery:   ID-1: BAT1 charge: 19.0 Wh (94.5%) condition: 20.1/31.7 Wh (63.3%) volts: 15.6 
           min: 14.4 model: SDI PA5185U-1BRS type: Li-ion serial: N/A status: Discharging 
           cycles: 347 
CPU:       Info: Quad Core model: AMD A8-7410 APU with AMD Radeon R5 Graphics bits: 64 type: MCP 
           arch: Puma family: 16 (22) model-id: 30 (48) stepping: 1 microcode: 7030105 cache: 
           L2: 2 MiB 
           flags: avx lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 17566 
           Speed: 1257 MHz min/max: 1000/2200 MHz boost: enabled Core speeds (MHz): 1: 1257 
           2: 1259 3: 1338 4: 1400 
           Vulnerabilities: Type: itlb_multihit status: Not affected 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: mmio_stale_data status: Not affected 
           Type: retbleed mitigation: untrained return thunk; SMT disabled 
           Type: spec_store_bypass 
           mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 
           mitigation: Retpolines, STIBP: disabled, RSB filling, PBRSB-eIBRS: Not affected 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: AMD Mullins [Radeon R4/R5 Graphics] vendor: Toshiba driver: radeon v: kernel 
           alternate: amdgpu bus-ID: 00:01.0 chip-ID: 1002:9851 class-ID: 0300 
           Device-2: IMC Networks TOSHIBA Web Camera - HD type: USB driver: uvcvideo 
           bus-ID: 2-1.1:3 chip-ID: 13d3:5652 class-ID: 0e02 serial: <filter> 
           Display: x11 server: X.Org 1.20.14 compositor: kwin_x11 driver: loaded: ati,radeon 
           unloaded: fbdev,modesetting,vesa display-ID: :0 screens: 1 
           Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0") 
           s-diag: 414mm (16.3") 
           Monitor-1: eDP res: 1366x768 hz: 60 dpi: 101 size: 344x194mm (13.5x7.6") 
           diag: 395mm (15.5") 
           OpenGL: renderer: AMD KABINI (LLVM 14.0.5 DRM 2.50 5.10.0-21-amd64) v: 4.5 Mesa 22.0.5 
           direct render: Yes 
Audio:     Device-1: AMD Kabini HDMI/DP Audio vendor: Toshiba driver: snd_hda_intel v: kernel 
           bus-ID: 00:01.1 chip-ID: 1002:9840 class-ID: 0403 
           Device-2: AMD FCH Azalia vendor: Toshiba driver: snd_hda_intel v: kernel 
           bus-ID: 00:14.2 chip-ID: 1022:780d class-ID: 0403 
           Sound Server-1: ALSA v: k5.10.0-21-amd64 running: yes 
           Sound Server-2: PulseAudio v: 14.2 running: yes 
Network:   Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Toshiba driver: r8169 
           v: kernel port: 3000 bus-ID: 01:00.0 chip-ID: 10ec:8136 class-ID: 0200 
           IF: eth0 state: down mac: <filter> 
           Device-2: Realtek RTL8821AE 802.11ac PCIe Wireless Network Adapter driver: rtl8821ae 
           v: kernel modules: wl port: 2000 bus-ID: 02:00.0 chip-ID: 10ec:8821 class-ID: 0280 
           IF: wlan0 state: up mac: <filter> 
Drives:    Local Storage: total: 467.73 GiB used: 24.49 GiB (5.2%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/sda maj-min: 8:0 vendor: Crucial model: CT500MX500SSD1 size: 465.76 GiB 
           block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> 
           rev: 043 scheme: GPT 
           ID-2: /dev/sdb maj-min: 8:16 type: USB model: CBM Flash Disk size: 1.97 GiB block-size: 
           physical: 512 B logical: 512 B type: SSD serial: <filter> rev: 5.00 scheme: GPT 
           SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure? 
Partition: ID-1: / raw-size: 48.83 GiB size: 47.76 GiB (97.81%) used: 24.38 GiB (51.0%) fs: ext4 
           dev: /dev/sda5 maj-min: 8:5 
           ID-2: /boot/efi raw-size: 260 MiB size: 256 MiB (98.46%) used: 115.7 MiB (45.2%) 
           fs: vfat dev: /dev/sda1 maj-min: 8:1 
Swap:      Alert: No swap data was found. 
Sensors:   System Temperatures: cpu: 44.8 C mobo: N/A gpu: radeon temp: 43.0 C 
           Fan Speeds (RPM): N/A 
Repos:     Packages: note: see --pkg apt: 2621 lib: 1494 flatpak: 0 
           No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian bullseye-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian bullseye main contrib non-free
           2: deb http://security.debian.org/debian-security bullseye-security main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://mxlinux.mirrors.uk2.net/packages/mx/repo/ bullseye main non-free
           2: deb http://mxlinux.mirrors.uk2.net/packages/mx/repo/ bullseye ahs
           Active apt repos in: /etc/apt/sources.list.d/signal-xenial.list 
           1: deb [arch=amd64 signed-by=/usr/share/keyrings/signal-desktop-keyring.gpg] https://updates.signal.org/desktop/apt xenial main
Info:      Processes: 230 Uptime: 4m wakeups: 1 Memory: 10.67 GiB used: 1.62 GiB (15.2%) 
           Init: systemd v: 247 runlevel: 5 default: 5 tool: systemctl Compilers: gcc: 10.2.1 
           alt: 10 Client: shell wrapper v: 5.1.4-release inxi: 3.3.06 
Boot Mode: UEFI
Folks, I have a wifi mouse that I have been using for some time, periodically it fails to work on startup but a reboot or umplugging the USB WiFi receiver corrects the issue.

Latest issue seems more permanent, reboots and unplugging has failed to resolve,

Below is a copy of dmesg when I replug in the sensor.

Code: Select all

125.606007] usb 1-1.1: New USB device found, idVendor=04f3, idProduct=02f4, bcdDevice= 9.01
[  125.606018] usb 1-1.1: New USB device strings: Mfr=0, Product=2, SerialNumber=0
[  125.606023] usb 1-1.1: Product: 2.4G Wireless Mouse
[  125.611742] input: 2.4G Wireless Mouse as /devices/pci0000:00/0000:00:12.0/usb1/1-1/1-1.1/1-1.1:1.0/0003:04F3:02F4.0002/input/input22
[  125.612183] input: 2.4G Wireless Mouse as /devices/pci0000:00/0000:00:12.0/usb1/1-1/1-1.1/1-1.1:1.0/0003:04F3:02F4.0002/input/input23
[  125.612596] hid-generic 0003:04F3:02F4.0002: input,hiddev0,hidraw0: USB HID v1.11 Mouse [2.4G Wireless Mouse] on usb-0000:00:12.0-1.1/input0
[  152.172124] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[  152.174736] sd 0:0:0:0: [sda] Stopping disk
[  158.551914] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[  158.552629] ata1.00: supports DRM functions and may not be fully accessible
[  158.553452] ata1.00: supports DRM functions and may not be fully accessible
[  158.554081] ata1.00: configured for UDMA/133
[  158.564362] sd 0:0:0:0: [sda] Starting disk
[  184.477962] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[  184.480450] sd 0:0:0:0: [sda] Stopping disk
[  185.359147] usb 1-1.1: USB disconnect, device number 4
[  190.542101] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[  190.542851] ata1.00: supports DRM functions and may not be fully accessible
[  190.543791] ata1.00: supports DRM functions and may not be fully accessible
[  190.544450] ata1.00: configured for UDMA/133
[  190.554765] sd 0:0:0:0: [sda] Starting disk
[  216.396539] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[  216.398864] sd 0:0:0:0: [sda] Stopping disk
[  221.511800] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[  221.512515] ata1.00: supports DRM functions and may not be fully accessible
[  221.513343] ata1.00: supports DRM functions and may not be fully accessible
[  221.513965] ata1.00: configured for UDMA/133
[  221.524238] sd 0:0:0:0: [sda] Starting disk
[  242.123979] usb 1-1.1: new low-speed USB device number 5 using ehci-pci
[  242.240710] usb 1-1.1: New USB device found, idVendor=04f3, idProduct=02f4, bcdDevice= 9.01
[  242.240721] usb 1-1.1: New USB device strings: Mfr=0, Product=2, SerialNumber=0
[  242.240726] usb 1-1.1: Product: 2.4G Wireless Mouse
[  242.246083] input: 2.4G Wireless Mouse as /devices/pci0000:00/0000:00:12.0/usb1/1-1/1-1.1/1-1.1:1.0/0003:04F3:02F4.0003/input/input24
[  242.246814] input: 2.4G Wireless Mouse as /devices/pci0000:00/0000:00:12.0/usb1/1-1/1-1.1/1-1.1:1.0/0003:04F3:02F4.0003/input/input25
[  242.248594] hid-generic 0003:04F3:02F4.0003: input,hiddev0,hidraw0: USB HID v1.11 Mouse [2.4G Wireless Mouse] on usb-0000:00:12.0-1.1/input0
Where it lists input: 2.4G Wireless Mouse not sure why always two entries plus the input number at end of line always seems to increase.

Guessing this may be a configuration issue but not sure where to address.

Geffers
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j2mcgreg
Global Moderator
Posts: 7276
Joined: Tue Oct 23, 2007 12:04 pm

Re: WiFi Mouse stops working  [Solved]

#2 Post by j2mcgreg »

Replace the battery with a fresh one and try again. If that doesn't solve the problem, replace the mouse. Mice don't last forever because of all the computer components, they take the most abuse.
HP 15; ryzen 3 5300U APU; 500 Gb SSD; 8GB ram
HP 17; ryzen 3 3200; 500 GB SSD; 12 GB ram
Idea Center 3; 12 gen i5; 256 GB ssd;

In Linux, newer isn't always better. The best solution is the one that works.
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geffers
Posts: 80
Joined: Sat Feb 12, 2022 2:01 am

Re: WiFi Mouse stops working

#3 Post by geffers »

j2mcgreg wrote: Sun Apr 23, 2023 9:44 am Replace the battery with a fresh one and try again. If that doesn't solve the problem, replace the mouse. Mice don't last forever because of all the computer components, they take the most abuse.
Looks like a coincidence has caught me out a wee bit.

Same thing happened a few weeks back, tried it on my Arch and Ubuntu systems, mouse worked fine, rebooted into MX and it started working. Thought it was a temporary plug and play issue but seems this time it is mouse malfunction as didn't work in other systems (which I hadn't tried before posting due to previous experience).

Ah well, joys of computers.

Thanks for input.

Geffers
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