Proactive & Constructive Problem Reporting (Advice)

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manyroads
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Proactive & Constructive Problem Reporting (Advice)

#1 Post by manyroads »

If you are new to Linux or just need a refresher, here are some pointers on obtaining excellent support.

Prepare your problem report(s) per the instructions on this site:https://forum.mxlinux.org/viewtopic.php ... 62#p255062 :happy:
NEXT: If your problem is not just with this distro team's work (builds), it is, also, involving a software application & or desktop environment or window manager, etc., report your issue to those responsible for developing the actual software, as well. Examples of those you should report to, beyond MX, include the developers of:
-- xfce
-- KDE
-- Debian
-- Dropbox
-- LibreOffice
-- Firefox
-- Thunderbird, etc.

If you are experiencing difficulty with lesser know applications such as:
-- tint2
-- conky
-- dmenu
-- geany
-- timeshift, etc.
... you should, also, consider reporting your problem to the actual developer(s) such as you may find on Github, Gitlab, etc.

Remember the Linux system you are running is built of an array of components from many communities. Help is available to you in almost all of them. Most importantly, true resolution of your software bugs may only be fixable by the folks who performed the original software development.

One last reminder :eek: ....
If your problem involves a lack of understanding, confusion, or similar, READ the documentation manual (RTFM); and/or ,SEARCH these forums and the WIKI.
Last edited by manyroads on Tue Nov 02, 2021 9:38 am, edited 1 time in total.
Pax vobiscum,
Mark Rabideau - ManyRoads Genealogy -or- eirenicon llc. (geeky stuff)
i3wm, bspwm, hlwm, dwm, spectrwm ~ Linux #449130
"For every complex problem there is an answer that is clear, simple, and wrong." -- H. L. Mencken

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Eadwine Rose
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Re: Proactive & Constructive Problem Reporting (Advice)

#2 Post by Eadwine Rose »

And now we have to get them to read this.... ;)
MX-23.6_x64 July 31 2023 * 6.1.0-40amd64 ext4 Xfce 4.20.0 * 8-core AMD Ryzen 7 2700
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manyroads
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Re: Proactive & Constructive Problem Reporting (Advice)

#3 Post by manyroads »

Eadwine Rose wrote: Tue Nov 02, 2021 9:20 am And now we have to get them to read this.... ;)
Never happen.... :lipsrsealed: :bagoverhead: :bawling:
Pax vobiscum,
Mark Rabideau - ManyRoads Genealogy -or- eirenicon llc. (geeky stuff)
i3wm, bspwm, hlwm, dwm, spectrwm ~ Linux #449130
"For every complex problem there is an answer that is clear, simple, and wrong." -- H. L. Mencken

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Eadwine Rose
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Re: Proactive & Constructive Problem Reporting (Advice)

#4 Post by Eadwine Rose »

Thank you for the effort to write this up though! I do hope some will take guidance from it :)
MX-23.6_x64 July 31 2023 * 6.1.0-40amd64 ext4 Xfce 4.20.0 * 8-core AMD Ryzen 7 2700
Asus TUF B450-Plus Gaming UEFI * Asus GTX 1050 Ti Nvidia 535.247.01 * 2x16Gb DDR4 2666 Kingston HyperX Predator
Samsung 870EVO * Samsung S24D330 & P2250 * HP Envy 5030

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richb
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Re: Proactive & Constructive Problem Reporting (Advice)

#5 Post by richb »

Eadwine Rose wrote: Tue Nov 02, 2021 9:30 am Thank you for the effort to write this up though! I do hope some will take guidance from it :)
+1
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SwampRabbit
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Re: Proactive & Constructive Problem Reporting (Advice)

#6 Post by SwampRabbit »

It might be worth "stealing" some of the above or appending it to linked thread. @richb what do you think?

edit: nvm I see he saw it now
NEW USERS START HERE FAQS, MX Manual, and How to Break Your System - Don't use Ubuntu PPAs! Always post your Quick System Info (QSI) when asking for help.

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richb
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Re: Proactive & Constructive Problem Reporting (Advice)

#7 Post by richb »

SwampRabbit wrote: Tue Nov 02, 2021 9:49 am It might be worth "stealing" some of the above or appending it to linked thread. @richb what do you think?

edit: nvm I see he saw it now
What linked thread?
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junoluna
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Re: Proactive & Constructive Problem Reporting (Advice)

#8 Post by junoluna »

richb wrote: Tue Nov 02, 2021 10:04 am
What linked thread?

from the OP
Prepare your problem report(s) per the instructions on this site:https://forum.mxlinux.org/viewtopic.php ... 62#p255062 :happy:

SwampRabbit
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Re: Proactive & Constructive Problem Reporting (Advice)

#9 Post by SwampRabbit »

richb wrote: Tue Nov 02, 2021 10:04 am What linked thread?
The one Mark linked to in his first post. ;)
https://forum.mxlinux.org/viewtopic.php ... 62#p255062

Edit: Grrr... seems like a minute too late with posts today :happy:
NEW USERS START HERE FAQS, MX Manual, and How to Break Your System - Don't use Ubuntu PPAs! Always post your Quick System Info (QSI) when asking for help.

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richb
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Re: Proactive & Constructive Problem Reporting (Advice)

#10 Post by richb »

SwampRabbit wrote: Tue Nov 02, 2021 10:18 am
richb wrote: Tue Nov 02, 2021 10:04 am What linked thread?
The one Mark linked to in his first post. ;)
https://forum.mxlinux.org/viewtopic.php ... 62#p255062

Edit: Grrr... seems like a minute too late with posts today :happy:
That would be a good addition. I will take the liberty of streamlining it and retain the point.

EDIT: You were not really late. The link in the other post was truncated and therefore cannot be reached.
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