MX23.1 KDE Brother-printer "no pages found" [Solved]

[berlin59]

My old Brother DCP-165C doesn't print anymore after update. Scanning works fine.
This happens in both SysVinit and Systemd environments.

The print-symbol appears for a second in the task-line, then it disappears.
The printer-queue says "no pages found".

I tested all USB-ports. All failed.

Then I tested MX 23.1 Xfce : It prints without problems.
I tested Win10: It prints without problems
I tested Sparky KDE (based on Debian12 too): same failure to print after the lastest update, scanner works

My search in Google for such a failure was fruitless. Some talk about defining a IP in the Printer and then somehow manage to find a way in the fritz-box to define it, but I have no idea how to do this. There must be a better solution because in Xfce it works without such special "solutions".

Code: Select all

System:
  Kernel: 6.1.0-13-amd64 [6.1.55-1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-13-amd64 root=UUID=<filter> ro quiet splash
    resume=UUID=<filter> resume_offset=11264000
  Desktop: KDE Plasma v: 5.27.5 wm: kwin_x11 vt: 7 dm: SDDM Distro: MX-23.1_KDE_x64 Libretto
    October 15 2023 base: Debian GNU/Linux 12 (bookworm)
Machine:
  Type: Desktop System: Wortmann_AG product: TERRA_PC v: N/A serial: <superuser required>
    Chassis: Gigabyte Technology Co., Ltd. type: 3 serial: <superuser required>
  Mobo: Gigabyte model: H61M-S2PV serial: <superuser required> UEFI: American Megatrends v: FH WG
    date: 04/24/2013
CPU:
  Info: model: Intel Core i3-3220 bits: 64 type: MT MCP arch: Ivy Bridge gen: core 3 level: v2
    built: 2012-15 process: Intel 22nm family: 6 model-id: 0x3A (58) stepping: 9 microcode: 0x21
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache: L1: 128 KiB
    desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB L3: 3 MiB desc: 1x3 MiB
  Speed (MHz): avg: 1753 high: 1926 min/max: 1600/3300 scaling: driver: intel_cpufreq
    governor: ondemand cores: 1: 1926 2: 1600 3: 1800 4: 1687 bogomips: 26338
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data status: Unknown: No mitigations
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW, STIBP: conditional, RSB
    filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Redwood XT [Radeon HD 5670/5690/5730] vendor: PC Partner / Sapphire driver: radeon
    v: kernel alternate: amdgpu arch: TeraScale-2 code: Evergreen process: TSMC 32-40nm
    built: 2009-15 pcie: gen: 2 speed: 5 GT/s lanes: 16 ports: active: HDMI-A-1 empty: DP-1,DVI-I-1
    bus-ID: 01:00.0 chip-ID: 1002:68d8 class-ID: 0300 temp: 42.0 C
  Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 22.1.9 compositor: kwin_x11 driver: X:
    loaded: radeon unloaded: fbdev,modesetting,vesa dri: r600 gpu: radeon display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1680x1050 s-dpi: 96 s-size: 444x277mm (17.48x10.91") s-diag: 523mm (20.6")
  Monitor-1: HDMI-A-1 mapped: HDMI-0 model: AOC 2260 serial: <filter> built: 2013 res: 1680x1050
    hz: 60 dpi: 90 gamma: 1.2 size: 474x296mm (18.66x11.65") diag: 559mm (22") ratio: 16:10 modes:
    max: 1680x1050 min: 720x400
  API: OpenGL v: 4.5 Mesa 23.1.2-1~mx23ahs renderer: AMD REDWOOD (DRM 2.50.0 / 6.1.0-13-amd64
    LLVM 15.0.6) direct-render: Yes
Audio:
  Device-1: Intel 6 Series/C200 Series Family High Definition Audio vendor: Gigabyte 6
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:1c20 class-ID: 0403
  Device-2: AMD Redwood HDMI Audio [Radeon HD 5000 Series] vendor: PC Partner / Sapphire
    driver: snd_hda_intel v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 16 bus-ID: 01:00.1
    chip-ID: 1002:aa60 class-ID: 0403
  API: ALSA v: k6.1.0-13-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Gigabyte driver: r8169
    v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: d000 bus-ID: 03:00.0 chip-ID: 10ec:8168
    class-ID: 0200
  IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 704.24 GiB used: 189.14 GiB (26.9%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: MZ7LN256HMJP-00000 size: 238.47 GiB
    block-size: physical: 512 B logical: 512 B speed: 3.0 Gb/s type: SSD serial: <filter> rev: 100Q
    scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: Seagate model: ST500DM002-1BD142 size: 465.76 GiB
    block-size: physical: 4096 B logical: 512 B speed: 3.0 Gb/s type: HDD rpm: 7200 serial: <filter>
    rev: KC45 scheme: GPT
Partition:
  ID-1: / raw-size: 47.84 GiB size: 46.79 GiB (97.80%) used: 20.9 GiB (44.7%) fs: ext4
    dev: /dev/sda5 maj-min: 8:5
  ID-2: /boot/efi raw-size: 516 MiB size: 515 MiB (99.80%) used: 43.3 MiB (8.4%) fs: vfat
    dev: /dev/sda1 maj-min: 8:1
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 6.84 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/sdb2
    maj-min: 8:18
  ID-2: swap-2 type: file size: 5.78 GiB used: 0 KiB (0.0%) priority: -3 file: /swap/swap
Sensors:
  System Temperatures: cpu: 44.0 C mobo: N/A gpu: radeon temp: 42.0 C
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2497 pm: dpkg pkgs: 2491 libs: 1364 tools: apt,apt-get,aptitude,nala,synaptic pm: rpm
    pkgs: 0 pm: flatpak pkgs: 6
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb http://ftp.halifax.rwth-aachen.de/mxlinux/packages/mx/repo/ bookworm main non-free
    2: deb http://ftp.halifax.rwth-aachen.de/mxlinux/packages/mx/repo/ bookworm ahs
Info:
  Processes: 211 Uptime: 1h 13m wakeups: 1 Memory: 3.78 GiB used: 1.95 GiB (51.6%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI

[CharlesV]

Have you tried recreating the printer after the update?

Also, there is a brother printer driver in the MX Package Installer ( enabled repos ) which resolved a couple of problems that I was seeing.

[berlin59]

Yes, I recreated the printer after the update.

I will try to find the brother printer driver in the MX Package Installer now.
Sorry, there is nothing there.
I installed gutenberg-printer-drivers, but that didn't help.

Now I installed the Xfce desktop with mx package installer, but still printing doesn't work.

Right now, my only option is to use KDE for everything except printing and to boot Xfce when I need to print something.

I will install an arch-based distro, KDE desktop and try to print from it.

Ok, I installed EndeavourOS Galileo KDE. Printing works, scanning works. Out of the box.
Why ?
I have no idea - except that in debian something is wrong. After the last update (before it worked on MX23.1 KDE, Sparky-KDE and Spiral-Linux-KDE .... all based
on Debian 12 bookworm).

[berlin59]

I installed Sparky-KDE semi-rolling.
Printing and scanning works. Out of the box.

Looks like I am the only one with this problem in debian12 stable distros.
The brother printer/scanner DCP-165C is old. Has no WLAN, only connection to the PC is a USB-cable.

Right now I have no idea how to solve this problem.

[berlin59]

Problem is solved now.
I installed MX23.2 KDE .
DCP-165C is printing and scanning as it should. Out of the box = installing the brother-files from
https://support.brother.com/g/b/product ... content=dl

[CharlesV]

Glad to hear you have it resolved.

[fehlix]

Problem is solved now.
I installed MX23.2 KDE .
DCP-165C is printing and scanning as it should. Out of the box = installing the brother-files from
https://support.brother.com/g/b/product ... content=dl

FWIW:
We have a brother installer helper script, which you can just run this way:

Code: Select all

./brother-installer-helper.sh DCP-165C

and would fetch all needed drivers for the printer and scanner,
in one step and perform the brother driver installation for that printer.
It may ask later to specify the printer-URI.
Which in case is yet unknown (to you) you can just enter a dummy ip like 172.0.0.2
But would create a valid "Printer" within the printer setup,
where you might just need to specify/correct the URI e.g IP or USB based:
Here example on Xfce:

brother-helper-installer.jpg

The printer driver script is available within this post:
Brother-Printer-Installer-Helper Script
Brother-Printer-Installer-Helper Script

viewtopic.php?p=447475#p447475

The script within that post receives regularly update, whenever Brother provides a newer installer.
And it is mentioned in MX Wiki Printer entry: Printer drivers - Brother
Note: The proprietary brother driver may not be needed for any not-to-old Printer/Scanner,
which does support driverless printing, available in MX-23x. ( and partially in MX-21)

[berlin59]

Thank your very much, @fehlix.
This is a great tool. I will use it next time.