Proactive & Constructive Problem Reporting (Advice)

[Adrian]

And now we have to get them to read this....

I'll believe it when I see it, like when people will figure out that the QSI copies the correct code for the forum (as it clearly says it in the message) or when they click the "Accept this answer" (checkmark) button instead of editing the post title by hand.

[manyroads]

+1

[SwampRabbit]

@richb I meant that it seems that as I typed something everyone beat me to the punch by one minute the last few posts... just interesting... or are you people spying on me?

[Eadwine Rose]

Quick! Hide the stuff!!!

[Vektor]

I considered creating a new topic but this one seems appropriate.

I see many posters unable to post their QSI properly. I was scared to post mine until I knew it would be correctly done. Using the Preview feature helped alot.

The first time I tried was in the quick reply, but there are no buttons at all.

I eventually clicked the "Full Editor & Preview" and there the buttons were. So I clicked on the "</>" button. The icon is obscure as to function and the popup when hovering is equally obscure as a first time user. No mention of QSI at all.

The "code][/code" in brackets pops up with a flashy thingy in the middle but after a few seconds of mouse inactivity in the editor it stops flashing. If I am looking at the QSI terminal window and resulting popup I lose the flashing cursor and am confused as where to paste.

I typed something bold to show where to paste like this: code]PASTE HERE[/code and then clicked Preview. I right clicked in the middle of the bold text and pasted the info. Checked the Preview. The bold text showed in the QSI but was not interfering with it. Like this:

Code: Select all

PASTE 
[code]
Snapshot created on: 20220425_2051
System:
  Kernel: 5.10.0-9-amd64 x86_64 bits: 64 compiler: gcc v: 10.2.1 
  parameters: bdev=sda8 quiet splasht nosplash 
  Desktop: KDE Plasma 5.20.5 wm: kwin_x11 vt: 7 dm: SDDM 
  Distro: MX-21.1_KDE_x64 Wildflower October 20  2021 
  base: Debian GNU/Linux 11 (bullseye) 
Machine:
  Type: Laptop System: Hewlett-Packard product: HP 2000 Notebook PC 
  v: 0886130003305910000620100 serial: <filter> Chassis: type: 10 
  serial: <filter> 
  Mobo: Hewlett-Packard model: 188B v: KBC Version 69.18 serial: <filter> 
  UEFI-[Legacy]: Insyde v: F.37 date: 06/26/2013 
Battery:
  ID-1: BAT0 charge: 34.7 Wh (92.0%) condition: 37.7/37.7 Wh (100.0%) 
  volts: 12.1 min: 10.8 model: Hewlett-Packard Primary type: Li-ion 
  serial: <filter> status: Unknown 
CPU:
  Info: Dual Core model: AMD E-300 APU with Radeon HD Graphics bits: 64 
  type: MCP arch: Bobcat family: 14 (20) model-id: 2 stepping: 0 
  microcode: 5000119 cache: L2: 512 KiB 
  flags: lm nx pae sse sse2 sse3 sse4a ssse3 svm bogomips: 5190 
  Speed: 1295 MHz min/max: 780/1300 MHz Core speeds (MHz): 1: 1295 2: 1296 
  Vulnerabilities: Type: itlb_multihit status: Not affected 
  Type: l1tf status: Not affected 
  Type: mds status: Not affected 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass status: Vulnerable 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 
  mitigation: Full AMD retpoline, STIBP: disabled, RSB filling 
  Type: srbds status: Not affected 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: AMD Wrestler [Radeon HD 6310] vendor: Hewlett-Packard 
  driver: radeon v: kernel bus-ID: 00:01.0 chip-ID: 1002:9802 class-ID: 0300 
  Device-2: Cheng Uei Precision Industry (Foxlink) HP Truevision HD type: USB 
  driver: uvcvideo bus-ID: 4-1:2 chip-ID: 05c8:0348 class-ID: 0e02 
  serial: <filter> 
  Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver: 
  loaded: ati,radeon unloaded: fbdev,modesetting,vesa display-ID: :0 
  screens: 1 
  Screen-1: 0 s-res: 2732x768 s-dpi: 96 s-size: 722x203mm (28.4x8.0") 
  s-diag: 750mm (29.5") 
  Monitor-1: LVDS res: 1366x768 hz: 60 dpi: 101 size: 344x193mm (13.5x7.6") 
  diag: 394mm (15.5") 
  Monitor-2: VGA-0 res: 1366x768 hz: 60 dpi: 101 size: 344x194mm (13.5x7.6") 
  diag: 395mm (15.5") 
  OpenGL: renderer: AMD PALM (DRM 2.50.0 / 5.10.0-9-amd64 LLVM 12.0.1) 
  v: 3.3 Mesa 21.2.5 compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: AMD Wrestler HDMI Audio vendor: Hewlett-Packard 
  driver: snd_hda_intel v: kernel bus-ID: 00:01.1 chip-ID: 1002:1314 
  class-ID: 0403 
  Device-2: AMD FCH Azalia vendor: Hewlett-Packard driver: snd_hda_intel 
  v: kernel bus-ID: 00:14.2 chip-ID: 1022:780d class-ID: 0403 
  Sound Server-1: ALSA v: k5.10.0-9-amd64 running: yes 
  Sound Server-2: PulseAudio v: 14.2 running: yes 
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet 
  vendor: Hewlett-Packard driver: r8169 v: kernel port: 2000 bus-ID: 03:00.0 
  chip-ID: 10ec:8136 class-ID: 0200 
  IF: eth0 state: down mac: <filter> 
  Device-2: Qualcomm Atheros AR9485 Wireless Network Adapter 
  vendor: Hewlett-Packard AR9485/HB125 802.11bgn 1×1 Wi-Fi driver: ath9k 
  v: kernel modules: wl port: 2000 bus-ID: 07:00.0 chip-ID: 168c:0032 
  class-ID: 0280 
  IF: wlan0 state: up mac: <filter> 
Drives:
  Local Storage: total: 298.09 GiB used: 104.72 GiB (35.1%) 
  SMART Message: Unable to run smartctl. Root privileges required. 
  ID-1: /dev/sda maj-min: 8:0 vendor: HGST (Hitachi) model: HTS545032A7E380 
  size: 298.09 GiB block-size: physical: 4096 B logical: 512 B 
  speed: 3.0 Gb/s type: HDD rpm: 5400 serial: <filter> rev: ACA0 scheme: MBR 
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default) 
  ID-1: swap-1 type: partition size: 8.28 GiB used: 44 MiB (0.5%) 
  priority: -2 dev: /dev/sda10 maj-min: 8:10 
Sensors:
  System Temperatures: cpu: 71.1 C mobo: N/A gpu: radeon temp: 71.0 C 
  Fan Speeds (RPM): N/A 
Repos:
  Packages: note: see --pkg apt: 2316 lib: 1242 flatpak: 0 
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
  1: deb http://deb.debian.org/debian bullseye-updates main contrib non-free
  Active apt repos in: /etc/apt/sources.list.d/debian.list 
  1: deb http://deb.debian.org/debian bullseye main contrib non-free
  2: deb http://security.debian.org/debian-security bullseye-security main contrib non-free
  Active apt repos in: /etc/apt/sources.list.d/mx.list 
  1: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bullseye main non-free
  2: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bullseye ahs
Info:
  Processes: 200 Uptime: 2h 7m wakeups: 2 Memory: 3.45 GiB 
  used: 2.31 GiB (67.1%) Init: SysVinit v: 2.96 runlevel: 5 default: 5 
  tool: systemctl Compilers: gcc: 10.2.1 alt: 10 Shell: bash 
  default: Bash v: 5.1.4 running-in: quick-system-info-mx inxi: 3.3.06 
Boot Mode: BIOS (legacy, CSM, MBR)

HERE[/code]

I know how most people feel about CAPS but used in this way definitely got my attention.

My goal with this post is to maybe help reduce errors in posting and the resulting response of forum members.

Thanks for reading

Vektor

[Eadwine Rose]

We've been struggling with this for a LONG time. We even introduced a popup which contains instructions on how to use the QSI output. All people need to do is run it, and hit paste in a reply.
And not edit what comes out.

But a LOT of people don't follow instructions. *hands in the air*

[Vektor]

Yup. The popup contains this:

Code: Select all

Report copied to system clipboard
Report is already formatted for forum.
Paste directly into forum post.

The popup did not clarify the confusion for me. Without an obvious location to paste the QSI it is very easy to put it in the wrong spot.

Now that I know what to do it is easy.

Vektor

[Vektor]

So I modded the QSI to show where to paste. The end of the terminal output and the popup now show this:

Report copied to system clipboard
Report is already formatted for forum.
Paste code]HERE[/code into forum post.

Works for me.

Vektor

[fehlix]

So I modded the QSI to show where to paste. The end of the terminal output and the popup now show this:

Report copied to system clipboard
Report is already formatted for forum.
Paste code]HERE[/code into forum post.

Works for me.

Vektor

Hmm, perhaps to clarify (at least for other users reading this).
The Quick System Info (QSI) report does already contain the starting [code] and ending code-tag [/code].
The shown report on the terminal as well as the copied text into the Copy/Paste and the Select/Mark buffer does also contain those code tags. So imho, not need to add extra code tags into the forum post using the [</>] button.

[Vektor]

The only text I added is "HERE" inside the code tags. I had to remove the outside brackets in the example because it made the code window, which I did not want.

Does that clarify?