New User - Laptop black screen after upgrade MX 21.2 [Solved]

[LateJunction]

Thank you for the additional work you have done. The previous advice you gave me - particularly associated with avoiding screen blanking and system suspend = has resulted in my latest r e-install/upgrade to complete successfully (and I did minimise and restore the upgrade process window every few minutes to keep the system 'awake'). The laptop has now booted successfully to a fully working desktop in both MX 21.2 and Win 10 - which is excellent news.

Is there anything I need to do to be able to mark this topic as closed ?

I would like to comment that I am surprised that the blanking of the screen or entry into a suspended state should affect an upgrade process so seriously - without any warning being given to the somewhat naive user. Surely that could be 'engineered' out of the upgrade process ? (On the other hand, it seems that my system setup was to 'hibernate' rather then 'suspend'; this model of Thinkpad has always had a problem with hibernate).

[Stevo]

Odd...why is compilers shown as N/A at the end of the OP's QSI?

During Debian's last weekend upgrade of GRUB, which has caused some issues for others, you will be asked several questions about what to do about its config files, and possibly about where GRUB should be installed on rather old machines. (Choose to keep your present config files)

Since you don't mention anything about that, it's possible that the upgrade's queries were never given an answer, and the upgrade never completed.

Whoops, you replied while I wrote this--seems that this was the issue. Anyway, you can go back and edit the title of your first post in this thread to add [SOLVED]. If there's not enough room, remove the "New User".

[fehlix]

Thank you for the additional work you have done. The previous advice you gave me - particularly associated with avoiding screen blanking and system suspend = has resulted in my latest r e-install/upgrade to complete successfully (and I did minimise and restore the upgrade process window every few minutes to keep the system 'awake'). The laptop has now booted successfully to a fully working desktop in both MX 21.2 and Win 10 - which is excellent news.

Is there anything I need to do to be able to mark this topic as closed ?

I would like to comment that I am surprised that the blanking of the screen or entry into a suspended state should affect an upgrade process so seriously - without any warning being given to the somewhat naive user. Surely that could be 'engineered' out of the upgrade process ?

Some systems are setup to turn off monitor after an idle time. One way maybe we could find a way to check whether "Presentation mode" is enabled to avoid monitor goes blank. This may have helped if you tried it this way and reported if it would have worked. Now you have manually kept the monitor turned on. So not easy to find such a system with screen blanks during upgrade, to prepare a fix and a test.

[JayM]

Is there anything I need to do to be able to mark this topic as closed ?

That's explained in the "please read this before asking for help" announcement at the top of every forum page. Please read it.

[LateJunction]

Ah! Mea culpa; sorry about that.

[xeries]

my parents are experiencing this issue as well... i live far from them so cannot be there physically to troubleshoot but i'm wondering if there is any way to recover from this problem without needing to install fresh?

[Antediluvian]

my parents are experiencing this issue as well... i live far from them so cannot be there physically to troubleshoot but i'm wondering if there is any way to recover from this problem without needing to install fresh?

Maybe I am missing something, but have you tried this approach?

When the MX Updater asks questions about GRUB just accept the default (i.e., answer "N"=no).