MX 23 KDE - HP MFP Error: unsupported personality: UNKNOWN [Solved]

[srq2625]

I have the HP LaserJet Pro MFP m227fdw installed on my LAN as a wireless device using a static IP address that is from a pool of addresses lower then the first address allocated by my DHCP server. My computer can "see" the printer; ping works and I can access the printer's web interface (see below).

I have had zero problems running this printer in the last two versions of MX (and before that I was able to download, compile, and install the drivers etc from the HP developer's portal).

Installed HP Printing facility from MX Package Installer :Popular Applications. This installs hplip 3.22.10+dfsg0-2

Attempting to print from any application using this version I get one line on the single sheet ejected from the printer, "Unsupported Personality: UNKNOWN"

Printer works with zero issues on the same computer running current version of Windows.

Accessing the configuration page of the printer (there's a web browser interface built into the printer at 192.168.xxx.xxx:631) it lists the following installed personalities:

• PCL6
• AirPrint
• PCL
• PDF
• PS

I've attempted downloading from the HP Developer's Portal the most current version (3.23.5) but there are a number of dependencies not available in MX 23; among them the following (there are others of the python3-py*** variety but I lost the complete list)

• sane-devel
• libavahi-dev
• policykit
• python3-pyqt4-dbus

Please let me know if there is any other information I can supply that will make it easier/possible to diagnose and fix.

Code: Select all

System:
  Kernel: 6.1.0-10-amd64 [6.1.38-2] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-10-amd64 root=UUID=<filter> ro
  Desktop: KDE Plasma v: 5.27.5 wm: kwin_x11 vt: 7 dm: SDDM Distro: MX-23_KDE_x64 Libretto July
    31 2023 base: Debian GNU/Linux 12 (bookworm)
Machine:
  Type: Desktop Mobo: ASUSTeK model: PRIME B450-PLUS v: Rev X.0x serial: <superuser required>
    UEFI: American Megatrends v: 3211 date: 08/10/2021
Battery:
  Device-1: hidpp_battery_0 model: Logitech Marathon Mouse/Performance Plus M705 serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: discharging
CPU:
  Info: model: AMD Ryzen 7 2700 bits: 64 type: MT MCP arch: Zen+ gen: 2 level: v3 note: check
    built: 2018-21 process: GF 12nm family: 0x17 (23) model-id: 8 stepping: 2 microcode: 0x800820D
  Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache: L1: 768 KiB
    desc: d-8x32 KiB; i-8x64 KiB L2: 4 MiB desc: 8x512 KiB L3: 16 MiB desc: 2x8 MiB
  Speed (MHz): avg: 1539 high: 1550 min/max: 1550/3400 boost: disabled scaling:
    driver: acpi-cpufreq governor: ondemand cores: 1: 1550 2: 1550 3: 1550 4: 1550 5: 1550 6: 1550
    7: 1550 8: 1550 9: 1550 10: 1550 11: 1376 12: 1550 13: 1550 14: 1550 15: 1550 16: 1550
    bogomips: 108801
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT vulnerable
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP: disabled, RSB filling,
    PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Turks PRO [Radeon HD 6570/7570/8550 / R5 230] driver: radeon v: kernel
    alternate: amdgpu arch: TeraScale-2 code: Evergreen process: TSMC 32-40nm built: 2009-15 pcie:
    gen: 2 speed: 5 GT/s lanes: 16 ports: active: HDMI-A-1,HDMI-A-2 empty: VGA-1 bus-ID: 08:00.0
    chip-ID: 1002:6759 class-ID: 0300 temp: 46.0 C
  Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 22.1.9 compositor: kwin_x11 driver: X:
    loaded: radeon unloaded: fbdev,modesetting,vesa dri: r600 gpu: radeon display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.00x11.22")
    s-diag: 1055mm (41.54")
  Monitor-1: HDMI-A-1 mapped: HDMI-0 pos: primary,left model: 22N1 serial: <filter> built: 2022
    res: 1920x1080 hz: 60 dpi: 102 gamma: 1.2 size: 476x268mm (18.74x10.55") diag: 546mm (21.5")
    ratio: 16:9 modes: max: 1920x1080 min: 720x400
  Monitor-2: HDMI-A-2 mapped: HDMI-1 pos: right model: 22N1 serial: <filter> built: 2022
    res: 1920x1080 hz: 60 dpi: 102 gamma: 1.2 size: 476x268mm (18.74x10.55") diag: 546mm (21.5")
    ratio: 16:9 modes: max: 1920x1080 min: 720x400
  API: OpenGL v: 4.5 Mesa 22.3.6 renderer: AMD TURKS (DRM 2.50.0 / 6.1.0-10-amd64 LLVM 15.0.6)
    direct-render: Yes
Audio:
  Device-1: AMD Turks HDMI Audio [Radeon HD 6500/6600 / 6700M Series] driver: snd_hda_intel
    v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 16 bus-ID: 08:00.1 chip-ID: 1002:aa90 class-ID: 0403
  Device-2: AMD Family 17h HD Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel pcie: gen: 3
    speed: 8 GT/s lanes: 16 bus-ID: 0a:00.3 chip-ID: 1022:1457 class-ID: 0403
  API: ALSA v: k6.1.0-10-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 0.3.65 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASUSTeK PRIME B450M-A
    driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 03:00.0
    chip-ID: 10ec:8168 class-ID: 0200
  IF: eth0 state: down mac: <filter>
  Device-2: Intel Wireless 8260 driver: iwlwifi v: kernel modules: wl pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 bus-ID: 06:00.0 chip-ID: 8086:24f3 class-ID: 0280
  IF: wlan0 state: up mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 bus-ID: 1-6:2
    chip-ID: 8087:0a2b class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 1 state: down bt-service: N/A rfk-block: hardware: no
    software: no address: <filter>
  Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: peripheral accept
Drives:
  Local Storage: total: 465.76 GiB used: 187.08 GiB (40.2%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: SSD 860 EVO 500GB size: 465.76 GiB
    block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 1B6Q
    scheme: GPT
Partition:
  ID-1: / raw-size: 20 GiB size: 19.52 GiB (97.59%) used: 13.74 GiB (70.4%) fs: ext4 dev: /dev/sda2
    maj-min: 8:2
  ID-2: /boot/efi raw-size: 256 MiB size: 255.7 MiB (99.89%) used: 556 KiB (0.2%) fs: vfat
    dev: /dev/sda1 maj-min: 8:1
  ID-3: /home raw-size: 445.51 GiB size: 437.45 GiB (98.19%) used: 172.12 GiB (39.3%) fs: ext4
    dev: /dev/sda4 maj-min: 8:4
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 4 GiB used: 0 KiB (0.0%) priority: -2 file: /swap/swap
Sensors:
  System Temperatures: cpu: 29.9 C mobo: N/A gpu: radeon temp: 46.0 C
  Fan Speeds (RPM): N/A
Repos:
  Packages: pm: dpkg pkgs: 2545 libs: 1398 tools: apt,apt-get,aptitude,nala pm: rpm pkgs: 0
    pm: flatpak pkgs: 0
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
    1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ bullseye main
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bookworm main non-free
    2: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bookworm ahs
Info:
  Processes: 361 Uptime: 26m wakeups: 3 Memory: 15.53 GiB used: 2.69 GiB (17.3%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI

[CharlesV]

Try changing the printer properties in cups to use the hpcups driver instead of a pcl or ps.

[srq2625]

Try changing the printer properties in cups to use the hpcups driver instead of a pcl or ps.

I'm sure this makes sense to many, I apologize as my skills/knowledge are not to the level that I can understand. Can you provide a bit more direction?

Many thanks.

[CharlesV]

Sorry, I was moving fast :-)

Instructions here are mx21, I dont have a 23KDE installed at this time, so might be a little different.

From the MX menu, open Printers
Click on your printer and then click on configure
The bottom drop down ( Driver ) click that drop down and then click on Select Custom Driver.

You will be looking for the hpcups driver.
Mine says HP (my printer) then pcl3, hpcups 3.18.12

Your driver should be a little different, and you should have multiple since you installed hplip , but you want the one that says hpcups.

[srq2625]

I had to read your pose, search, re-read your post, search again, re-re-read your post and I FINALLY found it!

For those who might be interested....

Remember, this is 23KDE....

1. System Settings
2. Search for Printers
3. Select your printer from the list on the left
4. Click on the "Configure" button in the right-side panel
5. The fourth option on the right is "Driver:" --> click on the down-arrow
6. Click on "Select a Custom Driver"
7. For my printer, the default driver is "LaserJet Pro MFP m27c, hpijs, 3.22.10(3n)"
8. I selected the next one down "LaserJet Pro MFP m27c, hpcups, 3.22.10(3n)"

And, now it works!

Thanks so much CharlesV!!!

[CharlesV]

Excellent! Glad to hear it is resolved :-) ( and good job getting that to work!! )

[srq2625]

My wife runs 23Xfce (I don't know why, she just likes it better) and the tool I found in KDE does not exist in Xfce. So, I had to find another way to get it to work. And, with clues from CharlesV, some web searching, and my success above, I found the solution for her as well:

1. In a browser, navigate to the URL --> http://localhost:631/admin
2. Click on "Manager Printers"
3. Click on your printer
4. In the "Administration" dropdown, select "Modify Printer"
5. Click "Continue"
6. Again, click "Continue"
7. Find the driver you need in the "Model" list. It's a long list and I never would have found what I was looking for without the clues mentioned above.
8. When you've selected the desired driver, click on "Modify Printer". This will serve up a confirmation page.
9. And now you're cooking with gas!