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Problem in Dell All in one Optiplex and Mx 23

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Problem in Dell All in one Optiplex and Mx 23

Posted: Thu Jul 04, 2024 4:49 am
by IoannisTsoulos
The OptiPlex 5480 AIO with Mx 23.3 seems to have some problems with the graphics card.
Sometimes after some minutes of inactivity the screen goes black and remains black and I should make a manual restart
here is the information of the system

Code: Select all

System:
  Kernel: 6.1.0-17-amd64 [6.1.69-1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-17-amd64 root=UUID=<filter> ro quiet splash
  Desktop: KDE Plasma v: 5.27.5 tk: Qt v: 5.15.8 wm: kwin_x11 vt: 7 dm: SDDM
    Distro: MX-23.3_KDE_x64 Libretto January 21 2024 base: Debian GNU/Linux 12 (bookworm)
Machine:
  Type: Desktop System: Dell product: OptiPlex 5480 AIO v: N/A serial: <superuser required>
    Chassis: type: 13 serial: <superuser required>
  Mobo: Dell model: 05T2V2 v: A00 serial: <superuser required> UEFI: Dell v: 1.27.0
    date: 11/08/2023
CPU:
  Info: model: Intel Core i7-10700T bits: 64 type: MT MCP arch: Comet Lake gen: core 10 level: v3
    note: check built: 2020 process: Intel 14nm family: 6 model-id: 0xA5 (165) stepping: 5
    microcode: 0xF8
  Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache: L1: 512 KiB
    desc: d-8x32 KiB; i-8x32 KiB L2: 2 MiB desc: 8x256 KiB L3: 16 MiB desc: 1x16 MiB
  Speed (MHz): avg: 800 min/max: 800/4500 scaling: driver: intel_pstate governor: powersave
    cores: 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800 7: 800 8: 800 9: 800 10: 800 11: 800 12: 800
    13: 800 14: 800 15: 800 16: 800 bogomips: 63998
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling mitigation: Microcode
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: retbleed mitigation: Enhanced IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling, PBRSB-eIBRS: SW
    sequence
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel CometLake-S GT2 [UHD Graphics 630] vendor: Dell driver: i915 v: kernel
    arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports: active: eDP-1 empty: DP-1,HDMI-A-1
    bus-ID: 00:02.0 chip-ID: 8086:9bc5 class-ID: 0300
  Device-2: Sunplus Innovation Integrated_Webcam_FHD type: USB driver: uvcvideo bus-ID: 1-10:4
    chip-ID: 1bcf:2b9b class-ID: 0e02
  Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 22.1.9 compositor: kwin_x11 driver: X:
    loaded: modesetting unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22") s-diag: 582mm (22.93")
  Monitor-1: eDP-1 model: Dell OptiPlex 3280 serial: <filter> built: 2019 res: 1920x1080 hz: 60
    dpi: 102 gamma: 1.2 size: 477x268mm (18.78x10.55") diag: 547mm (21.5") ratio: 16:9
    modes: 1920x1080
  API: OpenGL v: 4.6 Mesa 23.1.2-1~mx23ahs renderer: Mesa Intel UHD Graphics 630 (CML GT2)
    direct-render: Yes
Audio:
  Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: snd_hda_intel v: kernel
    alternate: snd_sof_pci_intel_cnl bus-ID: 00:1f.3 chip-ID: 8086:06c8 class-ID: 0403
  API: ALSA v: k6.1.0-17-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Comet Lake PCH CNVi WiFi driver: iwlwifi v: kernel modules: wl bus-ID: 00:14.3
    chip-ID: 8086:06f0 class-ID: 0280
  IF: wlan0 state: up mac: <filter>
  Device-2: Intel Ethernet I219-LM vendor: Dell driver: e1000e v: kernel port: N/A
    bus-ID: 00:1f.6 chip-ID: 8086:0d4c class-ID: 0200
  IF: eth0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 1-14:5 chip-ID: 8087:0026
    class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2
    sub-v: 2090 hci-v: 5.2 rev: 2090
  Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: peripheral accept
    service-classes: rendering, capturing, object transfer, audio, telephony
Drives:
  Local Storage: total: 238.47 GiB used: 97.97 GiB (41.1%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: SK Hynix model: PC611 NVMe 256GB size: 238.47 GiB
    block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 11001111 temp: 41.9 C scheme: GPT
Partition:
  ID-1: / raw-size: 238.22 GiB size: 233.43 GiB (97.99%) used: 97.97 GiB (42.0%) fs: ext4
    dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-2: /boot/efi raw-size: 256 MiB size: 252 MiB (98.46%) used: 274 KiB (0.1%) fs: vfat
    dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 4 GiB used: 0 KiB (0.0%) priority: -2 file: /swap/swap
Sensors:
  System Temperatures: cpu: 52.0 C pch: 45.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: pm: dpkg pkgs: 3469 libs: 2013 tools: apt,apt-get,aptitude,nala,synaptic pm: rpm
    pkgs: 0
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/google-earth-pro.list
    1: deb [arch=amd64] http://dl.google.com/linux/earth/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/insync.list
    1: deb http://apt.insync.io/debian bookworm non-free contrib
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb http://ftp.cc.uoc.gr/mirrors/linux/mx/mx/repo/ bookworm main non-free
    2: deb http://ftp.cc.uoc.gr/mirrors/linux/mx/mx/repo/ bookworm ahs
    3: deb http://cloud.r-project.org/bin/linux/debian bookworm-cran40/
  No active apt repos in: /etc/apt/sources.list.d/skype-stable.list
Info:
  Processes: 332 Uptime: 2m wakeups: 1 Memory: 15.31 GiB used: 3.34 GiB (21.8%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Thu Jul 04, 2024 6:05 am
by davidy
I have never used a screen blanker since I bought my laptop, but, mx23 defaults to a screen off state after a few minutes, which I really don't mind on my laptop and so I haven't bothered to shut it off. Sounds like your screen is set to blank after a few and it never wakes back up. Have you tried doing it manually and not letting it timeout by itself to see what happens? I just switched it off but had to enable it first to do so which in and of itself makes no sense. IOW, 'display power mngmnt' was off but enabled and to disable it I had to turn it on first. Kinda strange behavior.

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Thu Jul 04, 2024 6:08 am
by IoannisTsoulos
Yes but it did not wake up.
I believe that is a problem with the dpms but I do not know how to solve it

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Thu Jul 04, 2024 6:12 am
by j2mcgreg
I suspect that your problem lies with a screen saver that needs to be configured and / or removed from your system.

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Thu Jul 04, 2024 6:13 am
by davidy
There is one option to use either the intel/nvidia drivers or the modesetting ones in tweak other. Both should give a working display.

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Thu Jul 04, 2024 6:21 am
by IoannisTsoulos
I have switched to intel drives from MX apps.

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Thu Jul 04, 2024 6:30 am
by j2mcgreg
IoannisTsoulos wrote: Thu Jul 04, 2024 6:21 am I have switched to intel drives from MX apps.
If it was a driver issue, the graphics card would only work partially or not at all. Instead, you have a 'wake up' problem which points to the screen saver or power manager as the culprit.

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Wed Jul 10, 2024 3:42 am
by davidy
Tell me about it. I just tried installing the latest official Intel drivers. They use ubuntu repos so I learned the hard way about linux graphics drivers. Newer is definitely not always better lol.

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Wed Jul 10, 2024 4:06 pm
by rokytnji.1
I guess hitting the space bar and logging back in has not been tried yet? :tumbleweed:

Re: Problem in Dell All in one Optiplex and Mx 23

Posted: Fri Aug 16, 2024 4:26 am
by IoannisTsoulos
The problem "solved" by disabling the sleep mode in the monitor.
Of course, this is not a viable solution
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