MX Linux Forum

Support for MX and antiX Linux distros
http://www.forum.mxlinux.org/

wifi problem on my sister's laptop

http://www.forum.mxlinux.org/viewtopic.php?t=80411

Page 1 of 2

wifi problem on my sister's laptop

Posted: Tue May 07, 2024 9:00 pm
by Topher

Code: Select all

Snapshot created on: 20230303_0906   					March 6, 2023
System:    Kernel: 5.10.0-21-amd64 [5.10.162-1] x86_64 bits: 64 compiler: gcc v: 10.2.1 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.10.0-21-amd64 
           root=UUID=<filter> ro quiet splash 
           Desktop: Xfce 4.18.1 tk: Gtk 3.24.24 info: xfce4-panel wm: xfwm 4.18.0 vt: 7 
           dm: LightDM 1.26.0 Distro: MX-21.3_x64 Wildflower March 03  2023 
           base: Debian GNU/Linux 11 (bullseye) 

Machine:   Type: Laptop System: HP product: HP Laptop 17-cn0xxx v: N/A serial: <filter> Chassis: 
           type: 10 serial: <filter> 
           Mobo: HP model: 883C v: 69.18 serial: <filter> UEFI: AMI v: F.21 date: 05/24/2022 

Battery:   ID-1: BAT0 charge: 37.1 Wh (91.4%) condition: 40.6/40.6 Wh (100.0%) volts: 12.6 
           min: 11.3 model: Hewlett-Packard Primary type: Li-ion serial: <filter> status: Unknown 
           cycles: 2 
           Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M325 serial: <filter> 
           charge: 55% (should be ignored) rechargeable: yes status: Discharging 

CPU:       Info: Quad Core model: 11th Gen Intel Core i3-1125G4 bits: 64 type: MT MCP 
           arch: Tiger Lake family: 6 model-id: 8C (140) stepping: 1 microcode: A4 cache: 
           L2: 8 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 31948 
           Speed: 425 MHz min/max: 400/3700 MHz Core speeds (MHz): 1: 425 2: 536 3: 945 4: 530 
           5: 636 6: 627 7: 981 8: 624 
           Vulnerabilities: Type: itlb_multihit status: Not affected 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: mmio_stale_data status: Not affected 
           Type: retbleed status: Not affected 
           Type: spec_store_bypass 
           mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 
           mitigation: Enhanced IBRS, IBPB: conditional, RSB filling, PBRSB-eIBRS: SW sequence 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 

Graphics:  Device-1: Intel vendor: Hewlett-Packard driver: i915 v: kernel bus-ID: 0000:00:02.0 
           chip-ID: 8086:9a78 class-ID: 0300 
           Device-2: Chicony HP TrueVision HD Camera type: USB driver: uvcvideo bus-ID: 1-5:3 
           chip-ID: 04f2:b710 class-ID: fe01 serial: <filter> 
           Display: x11 server: X.Org 1.20.11 compositor: xfwm4 v: 4.18.0 driver: 
           loaded: modesetting unloaded: fbdev,vesa display-ID: :0.0 screens: 1 
           Screen-1: 0 s-res: 1600x900 s-dpi: 96 s-size: 423x238mm (16.7x9.4") 
           s-diag: 485mm (19.1") 
           Monitor-1: eDP-1 res: 1600x900 hz: 60 dpi: 106 size: 382x215mm (15.0x8.5") 
           diag: 438mm (17.3") 
           OpenGL: renderer: Mesa Intel UHD Graphics (TGL GT2) v: 4.6 Mesa 20.3.5 
           direct render: Yes 

Audio:     Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Hewlett-Packard 
           driver: sof-audio-pci alternate: snd_hda_intel,snd_sof_pci bus-ID: 0000:00:1f.3 
           chip-ID: 8086:a0c8 class-ID: 0401 
           Sound Server-1: ALSA v: k5.10.0-21-amd64 running: yes 
           Sound Server-2: PulseAudio v: 14.2 running: yes 

Network:   Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel modules: wl port: 3000 
           bus-ID: 0000:00:14.3 chip-ID: 8086:a0f0 class-ID: 0280 
           IF: wlan0 state: up mac: <filter> 

Bluetooth: Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 1-10:5 chip-ID: 8087:0026           class-ID: e001 
           Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2 
           sub-v: 24bf hci-v: 5.2 rev: 24bf 
           Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: slave accept 
           service-classes: rendering, capturing, object transfer, audio 

RAID:      Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd v: 0.6 
           port: 3000 bus-ID: 0000:00:0e.0 chip-ID: 8086.9a0b rev: class-ID: 0104 

Drives:    Local Storage: total: 476.94 GiB used: 32.88 GiB (6.9%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: KIOXIA model: N/A size: 476.94 GiB 
           block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s lanes: 4 type: SSD 
           serial: <filter> rev: HP01AN00 temp: 37.9 C scheme: GPT 

Partition: ID-1: / raw-size: 30 GiB size: 29.36 GiB (97.87%) used: 7.82 GiB (26.6%) fs: ext4 
           dev: /dev/nvme0n1p2 maj-min: 259:2 
           ID-2: /boot/efi raw-size: 256 MiB size: 252 MiB (98.46%) used: 423 KiB (0.2%) fs: vfat 
           dev: /dev/nvme0n1p1 maj-min: 259:1 
           ID-3: /home raw-size: 20 GiB size: 19.52 GiB (97.59%) used: 3.78 GiB (19.4%) fs: ext4 
           dev: /dev/nvme0n1p3 maj-min: 259:3 

Swap:      Alert: No swap data was found. 

Sensors:   System Temperatures: cpu: 47.0 C mobo: 0.0 C 
           Fan Speeds (RPM): N/A 

Repos:     Packages: note: see --pkg apt: 2143 lib: 1133 flatpak: 0 
           No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian bullseye-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian bullseye main contrib non-free
           2: deb http://security.debian.org/debian-security bullseye-security main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
           1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bullseye main non-free
           Active apt repos in: /etc/apt/sources.list.d/teamviewer.list 
           1: deb http://linux.teamviewer.com/deb stable main

Info:      Processes: 252 Uptime: 1m wakeups: 16 Memory: 11.37 GiB used: 1.04 GiB (9.1%) 
           Init: SysVinit v: 2.96 runlevel: 5 default: 5 tool: systemctl Compilers: gcc: N/A 
           alt: 10 Client: shell wrapper v: 5.1.4-release inxi: 3.3.06 

Boot Mode: UEFI
Background: I am responsible for trying to keep my sister's laptop working remotely. She lives in Chicago and I live in Alabama. And she has no clue about anything technical.
Her wireless availability has been iffy for a while and now appears to just be dead.
MxNetwork Assistant doesn't show any wlan0 at all.
and ifconfig also does not show any wlan0

So I am assuming that her wireless is dead. Or is there something else I can try?

Re: wifi problem on my sister's laptop

Posted: Tue May 07, 2024 9:29 pm
by Charlie Brown
... But :

Network: Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel modules: wl port: 3000 bus-ID: 0000:00:14.3 chip-ID: 8086:a0f0 class-ID: 0280
IF: wlan0 state: up

Re: wifi problem on my sister's laptop

Posted: Tue May 07, 2024 9:30 pm
by j2mcgreg
If her router has Ethernet jacks, she could get one of these:
https://www.amazon.ca/Ethernet-Compatib ... 4f0011e37d
They work quite well and would be a good work around while you work on the internet problem.

I think though, that you should have her take the laptop to somewhere that has free wifi, like a library, and see if she can access the internet. If she can, then the answer is simple: she needs a new router from her ISP. If she can't, then tell her to purchase a USB dongle or stay with the Ethernet set up I mentioned earlier (which would allow you to try to fix it remotely).

Re: wifi problem on my sister's laptop

Posted: Wed May 08, 2024 3:42 am
by Stevo
j2mcgreg wrote: ↑Tue May 07, 2024 9:30 pm If her router has Ethernet jacks, she could get one of these:
https://www.amazon.ca/Ethernet-Compatib ... 4f0011e37d
They work quite well and would be a good work around while you work on the internet problem.

I think though, that you should have her take the laptop to somewhere that has free wifi, like a library, and see if she can access the internet. If she can, then the answer is simple: she needs a new router from her ISP. If she can't, then tell her to purchase a USB dongle or stay with the Ethernet set up I mentioned earlier (which would allow you to try to fix it remotely).
Since network assistant can't find wlan0, it seems to me that it's more likely an issue with the laptop. Maybe she can try her router wi-fi with a smartphone to confirm that it's still working. Most phones let you USB tether to a computer to use its connection, too, preferably wi-fi instead of its more limited cellular connection--just to get it connected.

Does anyone have any experience with remote desktop protocol stuff on MX that could help with fixing a distant machine like in this case?

Re: wifi problem on my sister's laptop

Posted: Wed May 08, 2024 5:38 am
by linexer2016
Perhaps she could check if the wifi on the laptop is actually turned off? On most (all?) laptops there should be a switch and/or a key press combination to ensure the wifi radio is turned on (or off). If this doesn't activate the internal wifi card that appears in your QSI, do as J2Mcgreg has suggested and get an inexpensive wifi dongle focusing on one most suited to MX and if you search the forum you will find information on that aspect of things and I would offer you this link which arose out of similar enquiries made in the past ..... https://github.com/morrownr/USB-WiFi/bl ... drivers.md

Re: wifi problem on my sister's laptop

Posted: Wed May 08, 2024 7:21 am
by j2mcgreg
@Stevo wrote:
Since network assistant can't find wlan0, it seems to me that it's more likely an issue with the laptop
Normally I'd agree with you, but @Topher said this (above):
Her wireless availability has been iffy for a while and now appears to just be dead.
WiFi cards usually don't fade away, they work or they don't. However, the ISP supplied routers that we use in North America often do slowly die and this kit is not replaced until we complain.

Re: wifi problem on my sister's laptop

Posted: Wed May 08, 2024 8:28 am
by Charlie Brown
@Topher Normally I'd suggest to look for a switch / Fn+... key or rfkill etc. however it seems to be "up" (otherwise it would be hard/soft blocked).

Still nothing to lose to have a look:

Code: Select all

rfkill
But:

What if you boot with an MX-23 official iso (usb etc.) and check on live session? (Or any recent distro or even Windows if there is).

Re: wifi problem on my sister's laptop

Posted: Wed May 08, 2024 9:19 am
by Topher
Since she can not help me try things very easily, the simplest way is to get the usb dongle. She can handle "plug it in". All she uses the computer for is email and solitaire.
Thank you all for your help.

Re: wifi problem on my sister's laptop

Posted: Wed May 08, 2024 9:21 am
by siamhie
One other suggestion would be to reboot the router. Have her unplug the power cable for 15 seconds then plug it back in.

Re: wifi problem on my sister's laptop

Posted: Wed May 08, 2024 10:57 am
by razor2021
IMO, like @linexer2016 mentioned above, she might have hit the airplane key accidentally, and enabled the wireless button to OFF. For HP laptops, look at the F11 key which is the airplane mode key, or also known as the wireless button.
All times are UTC-04:00
Page 1 of 2

Powered by phpBB® Forum Software © phpBB Limited