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Ledger Live app won't connect on new laptop - SOLVED

Posted: Sat Mar 25, 2023 4:34 pm
by hughbert
I keep getting a connection error when I try using Ledger Live on MX-21...it won't connect. Is this a known problem? I didn't have a problem on my old laptop running GNOME.
The USB ports are working fine with thumb drives.

Any help would be appreciated.

Thank you.

Code: Select all

System:    Kernel: 5.10.0-21-amd64 [5.10.162-1] x86_64 bits: 64 compiler: gcc v: 10.2.1 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.10.0-21-amd64 
           root=UUID=<filter> ro quiet video=1600x1200* splash 
           init=/lib/systemd/systemd 
           Desktop: Xfce 4.18.1 tk: Gtk 3.24.24 info: xfce4-panel wm: xfwm 4.18.0 vt: 7 
           dm: LightDM 1.26.0 Distro: MX-21.3_ahs_x64 Wildflower January 15  2023 
           base: Debian GNU/Linux 11 (bullseye) 
Machine:   Type: Laptop System: LG product: 17Z95P-K.AAE8U1 v: 0.1 serial: <filter> Chassis: 
           type: 10 v: 0.1 serial: <filter> 
           Mobo: LG model: 17Z95P v: FAB1 serial: <filter> UEFI: Phoenix v: T4ZF0040 X64 
           date: 10/06/2021 
Battery:   ID-1: CMB0 charge: 36.3 Wh (48.4%) condition: 75.0/80.0 Wh (93.8%) volts: 7.6 min: 7.7 
           model: LG LGC-LGC type: Li-ion serial: <filter> status: Discharging cycles: 19 
CPU:       Info: Quad Core model: 11th Gen Intel Core i7-1195G7 bits: 64 type: MT MCP 
           arch: Tiger Lake family: 6 model-id: 8C (140) stepping: 2 microcode: 26 cache: 
           L2: 12 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 46694 
           Speed: 880 MHz min/max: 400/5000 MHz Core speeds (MHz): 1: 880 2: 844 3: 620 4: 871 
           5: 844 6: 777 7: 965 8: 952 
           Vulnerabilities: Type: itlb_multihit status: Not affected 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: mmio_stale_data status: Not affected 
           Type: retbleed status: Not affected 
           Type: spec_store_bypass 
           mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 
           mitigation: Enhanced IBRS, IBPB: conditional, RSB filling, PBRSB-eIBRS: SW sequence 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: LG driver: N/A 
           alternate: i915 bus-ID: 00:02.0 chip-ID: 8086:9a49 class-ID: 0300 
           Device-2: Realtek LG Camera type: USB driver: uvcvideo bus-ID: 3-2:3 chip-ID: 0bda:5641 
           class-ID: 0e02 serial: <filter> 
           Display: x11 server: X.Org 1.20.14 compositor: xfwm4 v: 4.18.0 driver: loaded: N/A 
           unloaded: fbdev display-ID: :0.0 screens: 1 
           Screen-1: 0 s-res: 2560x1600 s-dpi: 96 s-size: 677x423mm (26.7x16.7") 
           s-diag: 798mm (31.4") 
           Monitor-1: default res: 2560x1600 hz: 93 
           OpenGL: renderer: llvmpipe (LLVM 14.0.5 256 bits) v: 4.5 Mesa 22.0.5 direct render: Yes 
Audio:     Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: LG driver: sof-audio-pci 
           alternate: snd_hda_intel,snd_sof_pci bus-ID: 00:1f.3 chip-ID: 8086:a0c8 class-ID: 0401 
           Sound Server-1: ALSA v: k5.10.0-21-amd64 running: yes 
           Sound Server-2: PulseAudio v: 14.2 running: yes 
Network:   Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel modules: wl port: 3000 
           bus-ID: 00:14.3 chip-ID: 8086:a0f0 class-ID: 0280 
           IF: wlan0 state: up mac: <filter> 
Bluetooth: Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 3-10:5 chip-ID: 8087:0026 
           class-ID: e001 
           Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2 
           sub-v: 200f hci-v: 5.2 rev: 200f 
           Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: slave accept 
           service-classes: rendering, capturing, object transfer, audio 
Drives:    Local Storage: total: 476.94 GiB used: 12.69 GiB (2.7%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: SK Hynix model: HFM512GD3JX013N 
           size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 
           type: SSD serial: <filter> rev: 41000C20 temp: 30.9 C scheme: GPT 
Partition: ID-1: / raw-size: 244.14 GiB size: 239.25 GiB (98.00%) used: 12.64 GiB (5.3%) fs: ext4 
           dev: /dev/nvme0n1p6 maj-min: 259:6 
           ID-2: /boot/efi raw-size: 260 MiB size: 256 MiB (98.46%) used: 48.5 MiB (18.9%) 
           fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 
Swap:      Alert: No swap data was found. 
Sensors:   System Temperatures: cpu: 32.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     Packages: note: see --pkg apt: 1999 lib: 998 flatpak: 0 
           No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian bullseye-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian bullseye main contrib non-free
           2: deb http://security.debian.org/debian-security bullseye-security main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bullseye main non-free
           2: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ bullseye ahs
Info:      Processes: 242 Uptime: 28m wakeups: 1938 Memory: 15.33 GiB used: 2.32 GiB (15.1%) 
           Init: systemd v: 247 runlevel: 5 default: 5 tool: systemctl Compilers: gcc: N/A alt: 10 
           Client: shell wrapper v: 5.1.4-release inxi: 3.3.06 
Boot Mode: UEFI

Re: Ledger Live app won't connect on new laptop

Posted: Sun Mar 26, 2023 5:05 pm
by hughbert
All I had to do was install Package: ledger-wallets-udev with the MX Package Installer. I don't remember having to do that in the past, but anyway, it works no with no problems.