MX Linux Forum

Posted: **Sun Aug 01, 2021 4:32 am**

Hi, recently installed MX linux, latest version with kernel 5.10, everything is ok, except keyboard and touchpad freezes suddenly, without apparent problem at least the system do not give any problem, and the only solution is reboot. I have set up power button to suspend system and then with Crtl+Alt+f2 re login and keyboard and touchpad works again. My only solution has been add "thermal.off=1" to parameter kernel and is not working. Any idea? Same problem with xubuntu, debian gnome, etc,etc... It is not hardware problem because, with Windows 10, never never freezes.

Posted: **Sun Aug 01, 2021 4:47 am**

Though it was the same with debian "gnome" : Does it happen especially after waking from suspend / sleep ?

(If yes, it's a known issue due to xfce4-screensaver. Just remove that, although it was there by default)

Posted: **Sun Aug 01, 2021 5:40 pm**

No, happens suddenly, is working correctly, and gets frozen, without any reason apparently. So pc is working, no waking from suspend or sleep, very strange behaviour honestly, in many distros. MX Linux is the 3º o 4º I have installed, after Debian Gnome, Ubuntu focal, Xubuntu, Wifislax,.....I will remove xfce4-screensaver to see if solve something, thanks Huckleberry Finn.

Posted: **Sun Aug 01, 2021 5:42 pm**

Use a compressed air spray to clean keyboard?

Posted: **Sun Aug 01, 2021 7:43 pm**

Yep. It looks like a physical (hardware) issue . So, (sadly) removing the screensaver or trying any other distros won't work ...

Remembered one more thing: Generally taking the Rams out then re-seating them solves such issues. (Yes, there's also MemTest, you can run it , but sometimes it shows no errors and just re-seating them solves the issue).

Also you can start GSmartControl from Menu and check disk's health.

Posted: **Sun Aug 01, 2021 8:03 pm**

Being a new(?) mx user, did you make the common mistake of installing a ppa? anything from a ppa? (That concept of "no ppas" was hard for me to remember. I still almost do it.).

What if you boot the live USB, and use that for awhile to see if happens? (How long do you think you'd have to wait? 15 minutes? 2 days? I can see how the latter would be a hardship. But, if it's a couple hours, maybe you could try it.). Worst case, reinstall and don't do much to the system, see if it happens again. Or, worster case: install a different distro. If reinstalling mx still has the porblem, but another distro doesn't. That would be interesting to distinguish.

Posted: **Sun Aug 01, 2021 8:55 pm**

@az2020

doguito wrote: Sun Aug 01, 2021 4:32 am... Same problem with xubuntu, debian gnome, etc,etc...

doguito wrote: Sun Aug 01, 2021 5:40 pm... very strange behaviour honestly, in many distros. MX Linux is the 3º o 4º I have installed, after Debian Gnome, Ubuntu focal, Xubuntu, Wifislax,...

:lipsrsealed:

Posted: **Sun Aug 01, 2021 9:00 pm**

@doguito Also (as always) don't forget to disable "Fast Startup" in Windows and to disable "Secure Boot" (if there is) in Bios settings (as it prevents most open-source (and digitally unsigned) drivers...).

Posted: **Sun Aug 01, 2021 9:25 pm**

Huckleberry Finn wrote: Sun Aug 01, 2021 8:55 pm :lipsrsealed:

Sorry. What about bios? If it weren't current, it could cause something across many distros? (I'm sure I've got something useful to say here.).

Posted: **Mon Aug 02, 2021 7:55 am**

Bios could be updated or at least reset to defaults, but :

doguito wrote: Sun Aug 01, 2021 4:32 am... because, with Windows 10, never never freezes.

that's why I thought it was something affecting "only" Linux (... mostly "secure boot" ) ... (Yes, this time: if it were the Rams, then why Win. doesn't freeze, too? ). But , no harm and nothing to lose.. you can both re-seat Rams and reset / upgrade Bios ... Though everything's fine with Windows .

Posted: **Mon Aug 02, 2021 1:58 pm**

Not secure boot option on the Bios, I am thinking that the disk NVMe can be the cause of the problems with touchpad and keyboard, o may be the type of filesystem, ext4 is not recommendable for NVMe disks? I discard hardware problems because Windows does not give any problem with keyboard and touchpad. The pc has only 7 months. Info about my system:

Code: Select all

System:    Host: <filter> Kernel: 5.10.0-5mx-amd64 x86_64 bits: 64 compiler: N/A 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.10.0-5mx-amd64
           root=UUID=<filter> ro quiet splash thermal.off=1 
           Desktop: Xfce 4.14.2 tk: Gtk 3.24.5 info: xfce4-panel wm: xfwm4 dm: LightDM 1.26.0 
           Distro: MX-19.4_ahs_x64 patito feo March 31  2021 base: Debian GNU/Linux 10 (buster) 
Machine:   Type: Laptop System: HP product: HP 250 G7 Notebook PC v: Type1ProductConfigId 
           serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: HP model: 86C1 v: 89.35 serial: <filter> UEFI: Insyde v: F.33 date: 07/31/2020 
Battery:   ID-1: BAT1 charge: 18.1 Wh condition: 38.6/41.0 Wh (94%) volts: 11.3/11.4 
           model: COMPAL PABAS0241231 type: Li-ion serial: <filter> status: Discharging 
CPU:       Topology: Dual Core model: Intel Core i3-1005G1 bits: 64 type: MT MCP arch: Ice Lake 
           family: 6 model-id: 7E (126) stepping: 5 microcode: A6 L2 cache: 4096 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 9523 
           Speed: 1617 MHz min/max: 400/3400 MHz Core speeds (MHz): 1: 1056 2: 1224 3: 823 
           4: 1042 
           Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: spec_store_bypass 
           mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel Iris Plus Graphics G1 vendor: Hewlett-Packard driver: i915 v: kernel 
           bus ID: 00:02.0 chip ID: 8086:8a56 
           Display: x11 server: X.Org 1.20.10 driver: intel resolution: 1366x768~60Hz 
           OpenGL: renderer: Mesa DRI Intel UHD Graphics (ICL GT1) v: 4.6 Mesa 20.3.4 
           compat-v: 3.0 direct render: Yes 
Audio:     Device-1: Intel Ice Lake-LP Smart Sound Audio vendor: Hewlett-Packard 
           driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:34c8 
           Sound Server: ALSA v: k5.10.0-5mx-amd64 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
           vendor: Hewlett-Packard driver: r8169 v: kernel port: 4000 bus ID: 01:00.0 
           chip ID: 10ec:8168 
           IF: eth0 state: down mac: <filter> 
           Device-2: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
           vendor: Hewlett-Packard driver: rtl8821ce v: v5.5.2.1_35598.20191029 port: 3000 
           bus ID: 02:00.0 chip ID: 10ec:c821 
           IF: wlan0 state: up mac: <filter> 
Drives:    Local Storage: total: 238.47 GiB used: 6.42 GiB (2.7%) 
           ID-1: /dev/nvme0n1 model: KBG40ZNV256G KIOXIA size: 238.47 GiB block size: 
           physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 serial: <filter> 
           rev: HP00AE00 scheme: GPT 
RAID:      Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci v: 3.0 
           port: 5060 bus ID: 00:17.0 chip ID: 8086.282a rev: 30 
Partition: ID-1: / raw size: 78.12 GiB size: 76.40 GiB (97.79%) used: 6.39 GiB (8.4%) fs: ext4 
           dev: /dev/nvme0n1p4 
Sensors:   System Temperatures: cpu: 47.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian buster-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian buster main contrib non-free
           2: deb http://deb.debian.org/debian-security buster/updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://ftp.cica.es/mirrors/Linux/MX-Packages/mx/repo/ buster main non-free
           2: deb http://ftp.cica.es/mirrors/Linux/MX-Packages/mx/repo/ buster ahs
           No active apt repos in: /etc/apt/sources.list.d/various.list 
Info:      Processes: 206 Uptime: 24m Memory: 7.46 GiB used: 1.54 GiB (20.7%) Init: SysVinit 
           v: 2.93 runlevel: 5 default: 5 Compilers: gcc: 8.3.0 alt: 8 Shell: quick-system-in 
           running in: quick-system-in inxi: 3.0.36

Mouse usb works, when gets frozen keyboard and touchpad, screen keeps working (time, battery...)

Posted: **Mon Aug 02, 2021 2:31 pm**

I was just going to add: "Change sata mode to Ahci (from Raid) , especially if you have SSDs" and saw your QSI.

Just, before going to Bios, open Regedit in Windows and make 2 simple changes there (not to make Windows unbootable), finally change to Ahci in Bios.

Posted: **Mon Aug 02, 2021 2:57 pm**

doguito wrote: Mon Aug 02, 2021 1:58 pm The pc has only 7 months. Info about my system:

Code: Select all

Machine:   Type: Laptop System: HP product: HP 250 G7 Notebook PC v: Type1ProductConfigId 
           serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: HP model: 86C1 v: 89.35 serial: <filter> UEFI: Insyde v: F.33 date: 07/31/2020

When I google your laptop's model number, HP says the current bios is F.36 rev A (released May 18 2021).

I wouldn't listen to me either.

Posted: **Mon Aug 02, 2021 3:42 pm**

Not option to change to ahci in Bios. I do not like to update Bios, I think I can brick PC. In forum linux, they told me to open "journalctl -f" to see if the event (when freezes keyboard and touchpad) throw some message that would clarifies a bit the problem. Right now running with systemd option, to see the log with "journalctl -f" command.

Posted: **Mon Aug 02, 2021 4:15 pm**

doguito wrote: Mon Aug 02, 2021 3:42 pm I do not like to update Bios, I think I can brick PC.

I agree, I don't chase bios updates trying to stay current for no reason. That would be unnecessary risk. / But, if I were having a problem like yours, I'd do it. You're two versions behind. The "fixes" info doesn't mention your problem. But, that info doesn't seem very informative either. One says "enhances security." That could be good to have(?).

Maybe you'll find the cause of the problem with what you're doing. But, if not, I'd reach for that bios update. That's the usual suggestion I've seen on forums: ensure your bios is current. I wouldn't look at this as chasing updates for no reason.

Posted: **Mon Aug 02, 2021 5:28 pm**

Is there some manual in this forum to update Bios?

Posted: **Mon Aug 02, 2021 5:42 pm**

doguito wrote: Mon Aug 02, 2021 5:28 pm Is there some manual in this forum to update Bios?

That's usually specific to the laptop. I was looking at this HP product page. Choose the OS and version. Then you'll be presented with the bios available. The details or the downloaded file will usually explain how.

I didn't look far, but I bet the update can only be done from within Windows. That's how my Acers are. I remove their boot media when I received them, and keep that for use like this. To me, it's easier to buy new media with a new laptop (save the original media. It's expensive, but easier when I'm in a jam.).

You could continue watching that journalctl log to see if you get info. Maybe the update won't fix the problem. You are right it's a risk (I'm backpeddling now because I don't want to be blamed if you brick your computer). But, typically updating is the first suggestion when having a problem like this. I've never bricked a computer updating the bios. I don't know how common it is. It's never happened to me. But, I don't update for the sake of staying current. If things work, I leave it alone. It is a risk. But, when things don't work, I don't hesitate to do it. I don't worry. (But, I try to be extra careful, and read everything twice.).

Posted: **Mon Aug 02, 2021 6:36 pm**

doguito wrote: Mon Aug 02, 2021 3:42 pm Not option to change to ahci in Bios.

Are you sure? What happens when you go to "sata mode" and try to change "Raid" ? No other options?

doguito wrote: Mon Aug 02, 2021 5:28 pm Is there some manual in this forum to update Bios?

Just as a general rule, do it when the power adapter is plugged: double click the downloaded .exe file in Windows. That's it. (Don't worry, Be happy).

Posted: **Tue Aug 03, 2021 6:33 pm**

Hi again, I am reading about to update the bios, this is the enhancement :

Description:

This package provides an update to the System BIOS. The update installs on supported computer models using a supported Windows Operating System. Restart the system to complete the installation.

Fix and enhancements:
- Provides support for additional notebook models

What I cannot understand is, what kind of support? Hardware, security,..? I am not native english, sorry.

In the other way, I have setup the touchpad with touchpad-indicator, and it seems that is working 100% well, so, I have this question, should I update the Bios?

Posted: **Tue Aug 03, 2021 6:46 pm**

doguito wrote: Tue Aug 03, 2021 6:33 pm Hi again, I am reading about to update the bios, this is the enhacement :

- Provides support for additional notebook models.

What I cannot understand is, what kind of support? Hardware, security,..? I am not native english, sorry.

Most bios "release notes" aren't great. But, I agree, those are the worst. It's like they're not even trying to communicae anything. It's possible the update contains more fixes than that web site's one-liner. Also, try downloading the two missed updates, and see if the zip? file has notes? Maybe there's a text file saying more than the website. You'll have the opportunity to cancel the update. You don't have to worry about running it to see what it looks like, or says. There will be a point where it flashes "yes/no". That would be worth looking further into. Maybe there are better release notes in that process?

doguito wrote: Tue Aug 03, 2021 6:33 pm In the other way, I have setup the touchpad with touchpad-indicator, and it seems that is working 100% well, so, I have this question, should I update the Bios?

If things are working, then I'd say leave the bios alone. I only look at bios updating if I'm having a problem. (I don't even care if the release notes say what it fixes. I just update.). OTOH: that uninformative "improved security" makes you think it might be good to have that. I would probably do it. But, logically, if things are working: leave it alone.

I've never had a problem flashing the bios. As huck said, be plugged into power. Also, don't be impatient. Sit on your hands (it might look hung at some point). I think you'd be fine doing it. But, it is a risk. If things are working for you now, the smart thing would be to leave the bios alone. If/when you have to do it, you'll probably get more in that shot.

Posted: **Tue Aug 03, 2021 10:28 pm**

If the newer BIOS version only adds support for more laptops/notebooks, and your current version is already working on your machine, and if your version is only one behind the latest one, I second az2020 and say leave it alone. OTOH if it says something like "improves stability" or "fixes security issue" I would install it. I often pass on BIOS updates if the only thing they do is add support for i.e. more CPUs or other hardware that I don't have anyway. And if your BIOS is several versions behind the latest one I would install it, because all of the fixes and upgrades in the versions between yours and the newest one should be cumulative.

Posted: **Thu Aug 05, 2021 5:58 am**

Nothing, bad luck, stucked again several times, this is inexplicable. One question important, can a new Bios solve this problem with Linux, because I do not have it, in Windows10?

Posted: **Thu Aug 05, 2021 6:31 am**

Contact HP support and ask them. We have no idea what their BIOS versions fix. Only they know.

Posted: **Thu Aug 05, 2021 10:27 am**

JayM wrote: Tue Aug 03, 2021 10:28 pm And if your BIOS is several versions behind the latest one I would install it, because all of the fixes and upgrades in the versions between yours and the newest one should be cumulative.

The update has been done without any problem, exe file, from windos10, made the work. From F33 to F36, previous F35, skipped, because is cumulative. I will inform if gives me problems, but from HP web should not give.

Posted: **Thu Aug 05, 2021 6:16 pm**

Not problem at the moment, but the keyboard and touchpad keeps getting frozen from time to time, so the problem is not the outdated Bios, should be other cause. The update of the Bios is very simple and fast.

Posted: **Thu Aug 05, 2021 8:01 pm**

doguito wrote: Mon Aug 02, 2021 1:58 pm Not secure boot option on the Bios, I am thinking that the disk NVMe can be the cause of the problems with touchpad and keyboard, o may be the type of filesystem, ext4 is not recommendable for NVMe disks? I discard hardware problems because Windows does not give any problem with keyboard and touchpad. The pc has only 7 months. Info about my system:

Mouse usb works, when gets frozen keyboard and touchpad, screen keeps working (time, battery...)

Dozens of our membes, myself included, happily run MX Linux on NVMe drives. That has nothing to do with anything.

If your USB mouse is still working you should be able to go to /var/log when a lockup happens then open a root Thunar there, using the Onscreen virtual keyboard to enter your root password, and look near the bottom of the messages and syslog logs for starters, then at any other log you can think of (perhaps kern.log) that may shed some light on what's happening when the keyboard and touchpad become unresponsive. Then you can post that information here, within code tags by clicking the </> button in the forum's full editor.

Posted: **Sun Sep 19, 2021 7:35 am**

Hi guys, freezes random has dissapeared from several days ago, I switched to Mate desktop and everything is running smoothly, do not know exactly if the problem was Xfce4, some day I will switch to Xfce4 again to check if the problem returns, I think not, maybe the system readjusted o installed some update and the problem of keyboard and touchpad freeze was solved.

GRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1", almost forgot to say I added to Grub this line.

Posted: **Sun Sep 19, 2021 7:32 pm**

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