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[SOLVED]How do I mark something "solved."
Posted: Fri Jun 05, 2020 1:05 pm
by mikech
Is there an easy way to mark a question as solved? Most other boards have such a toggle but I could not find it here. What is the MX philosophy about such things?
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 1:13 pm
by Eadwine Rose
Editing the topic title in the first post, adding SOLVED. :)
You can use the pencil on the right.
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 1:24 pm
by mikech
That's a very funny response!
OK I get it. Marking a thread solved is not an expectation on this forum and there is no easy way to do it. So I won't in the future.
On other forums it is a button that you select. That way the toggle is consistent no matter who's doing it. This is useful for gathering statistics and data.
Thank you for taking the time to answer my question!
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 1:27 pm
by dolphin_oracle
mikech wrote: Fri Jun 05, 2020 1:24 pm
That's a very funny response!
OK I get it. Marking a thread solved is not an expectation on this forum and there is no easy way to do it. So I won't in the future.
On other forums it is a button that you select. That way the toggle is consistent no matter who's doing it. This is useful for gathering statistics and data.
Thank you for taking the time to answer my question!
Actually no, ER was serious. Editing the first post's title is how we ask folks to mark as solved. As you note, our forum software doesn't have a toggle for "solved".
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 1:41 pm
by andyprough
mikech wrote: Fri Jun 05, 2020 1:24 pmOK I get it. Marking a thread solved is not an expectation on this forum and there is no easy way to do it. So I won't in the future
It is very much expected and needed by us users who have to search through thousands of posts to find a useful solution to our problem. It is easy and should be done every time to help the rest of us.
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 1:42 pm
by mikech
OK sorry. I thought she was being sarcastic. Thanks for letting me know. Please excuse me. I am used to the rude and sardonic gurus at the Mint forum who tend to ridicule people if they don't like a question. I won't make that assumption here again. its nice to be on a forum where people are civil.
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 1:47 pm
by Eadwine Rose
That's ok. And yeah.. we're nice :) If you ever see something where you feel something is not going right, do hit that ! button, then the admins & mods can take a look and spank where needed
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 2:03 pm
by andyprough
mikech wrote: Fri Jun 05, 2020 1:42 pmI am used to the rude and sardonic gurus at the Mint forum who tend to ridicule people if they don't like a question.
I know the feeling - I've been a user of some distros that have extremely hostile help forums, where as a user I felt like I'd rather not ask for help than face the wrath of the community for daring to ask a question. I haven't found a more pleasant and helpful experience than with MX. openSUSE was also top notch and super friendly, but a bit more oriented toward working on extreme edge-case technical issues.
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 2:16 pm
by dolphin_oracle
mikech wrote: Fri Jun 05, 2020 1:42 pm
OK sorry. I thought she was being sarcastic. Thanks for letting me know. Please excuse me. I am used to the rude and sardonic gurus at the Mint forum who tend to ridicule people if they don't like a question. I won't make that assumption here again. its nice to be on a forum where people are civil.
BTW, welcome to MX.
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 2:56 pm
by Huckleberry Finn
So, since you had the answer to your question, will you mark this thread ?
Re: How do I mark something "solved."
Posted: Fri Jun 05, 2020 3:26 pm
by mikech
Oh yea, it didn't occur to me since it was a question about the forum and not how to use MX!
Re: How do I mark something "solved."
Posted: Sat Jun 06, 2020 9:15 am
by m_frank
Re: [SOLVED]How do I mark something "solved."
Posted: Sat Jun 06, 2020 9:38 am
by Eadwine Rose
That's rare
Re: [SOLVED]How do I mark something "solved."
Posted: Sat Jun 06, 2020 10:33 am
by mikech
Hee, heee, hee....LOL I will have to add witnessing that to my bucket list!
Re: How do I mark something "solved."
Posted: Sat Jun 06, 2020 11:17 am
by JayM
dolphin_oracle wrote: Fri Jun 05, 2020 1:27 pm
mikech wrote: Fri Jun 05, 2020 1:24 pm
That's a very funny response!
OK I get it. Marking a thread solved is not an expectation on this forum and there is no easy way to do it. So I won't in the future.
On other forums it is a button that you select. That way the toggle is consistent no matter who's doing it. This is useful for gathering statistics and data.
Thank you for taking the time to answer my question!
Actually no, ER was serious. Editing the first post's title is how we ask folks to mark as solved. As you note, our forum software doesn't have a toggle for "solved".
There actually is a "solved" button extension for phpBB for use on support forums that adds a button at the right of the edit, report and quote buttons to mark topics solved, and it can optionally also automatically lock them. Problem is, that SOLVED status isn't displayed in the list of recent posts at the top like it is if the original poster edits the subject of his or her first post.
Re: [SOLVED]How do I mark something "solved."
Posted: Sat Jun 06, 2020 1:34 pm
by richb
A bit ahead of you. I found that extension early this morning and currently testing it on our test forum. It works OK. I will work with peregrine to get it installed. One caveat it does not work on Categories only Forums under a Category. So posts in the Category section will not have that feature.
We had one on an earlier phpBB software version but had to remove it as it failed to work on later phpBB versions. This one does work. Your comment re the recent posts block is noted.
Re: [SOLVED]How do I mark something "solved."
Posted: Sat Jun 06, 2020 10:39 pm
by JayM
The reason it doesn't work in the Top Five extension (which shows the most recent posts at the top of the forum; ours is set to actually show eight) is that the Topic Solved extension adds a database field to store the solved status and Top Five of course doesn't display that "custom" field. I posted in phpBB's forum in March asking if Top Five could be modified to do so but haven't received any replies. The problem with that is that people will see new posts for help requests and not know that they've already been solved until they click on them to read the topics. Someone with good php-fu would have to modify Top Five to add that topic-solved field in the topic table row to what gets fetched and displayed.
Re: [SOLVED]How do I mark something "solved."
Posted: Sun Jun 07, 2020 7:07 am
by richb
JayM wrote: Sat Jun 06, 2020 10:39 pm
The reason it doesn't work in the Top Five extension (which shows the most recent posts at the top of the forum; ours is set to actually show eight) is that the Topic Solved extension adds a database field to store the solved status and Top Five of course doesn't display that "custom" field. I posted in phpBB's forum in March asking if Top Five could be modified to do so but haven't received any replies. The problem with that is that people will see new posts for help requests and not know that they've already been solved until they click on them to read the topics. Someone with good php-fu would have to modify Top Five to add that topic-solved field in the topic table row to what gets fetched and displayed.
It would be nice to have that but not a show stopper.
Re: [SOLVED]How do I mark something "solved."
Posted: Sun Jun 07, 2020 7:10 am
by JayM
Yep, that's why I haven't pestered you about adding it.
