MX Freezes - Hard Reboot Required

[deanr72]

I'm running MX-23.6_x64 with i3-wm.

It's a new (for me) refurbished DELL 7070 SFF i7 9Gen i7-9700 8x 4.7GHZ 32GB. For the first couple of months I had no problem, but it's completely frozen 3 times in the last 2 weeks. It's happened each time while I was using my company's video conferencing system on Google Chrome (part of my everyday work duties).

I asked chatgpt, which suggested running journalctl -b -1 and journalctl -p err -b. Both of those commands in the terminal returned: No journal files were found.

I'm yet to try a different browser because the company say I must use Chrome for the system to operate correctly. And I'm yet to experience the problem while doing other work on my PC, although it could be a coincidence that it happened three times during a conference call.

I've attached my Quick System Info below. Does anything stand out as being a possible issue? Any next possible steps to locate the cause of the problem?

Thanks.


Quick System Info:

Code: Select all

Snapshot created on: 20231006_1509
System:
  Kernel: 6.4.0-1mx-ahs-amd64 [6.4.4-1~mx23+1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.4.0-1mx-ahs-amd64 root=UUID=<filter> ro quiet splash
  Desktop: Xfce v: 4.20.0 tk: Gtk v: 3.24.38 info: xfce4-panel, i3bar wm: i3 v: 4.22 vt: 7
    dm: LightDM v: 1.32.0 Distro: MX-23.6_ahs_x64 Libretto July 31  2023 base: Debian GNU/Linux 12
    (bookworm)
Machine:
  Type: Desktop System: Dell product: OptiPlex 7070 v: N/A serial: <superuser required> Chassis:
    type: 3 serial: <superuser required>
  Mobo: Dell model: 0YNVJG v: A01 serial: <superuser required> UEFI: Dell v: 1.31.1
    date: 12/17/2024
CPU:
  Info: model: Intel Core i7-9700 bits: 64 type: MCP arch: Coffee Lake gen: core 9 level: v3
    note: check built: 2018 process: Intel 14nm family: 6 model-id: 0x9E (158) stepping: 0xD (13)
    microcode: 0x104
  Topology: cpus: 1x cores: 8 smt: <unsupported> cache: L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB
    L2: 2 MiB desc: 8x256 KiB L3: 12 MiB desc: 1x12 MiB
  Speed (MHz): avg: 1900 high: 3000 min/max: 800/4700 scaling: driver: intel_pstate
    governor: powersave cores: 1: 800 2: 3000 3: 800 4: 800 5: 3000 6: 3000 7: 800 8: 3000
    bogomips: 48000
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT disabled
  Type: retbleed mitigation: Enhanced IBRS
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Enhanced / Automatic IBRS, IBPB: conditional, RSB filling,
    PBRSB-eIBRS: SW sequence
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel CoffeeLake-S GT2 [UHD Graphics 630] vendor: Dell driver: i915 v: kernel
    arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports: active: DP-1,HDMI-A-2 empty: DP-2, DP-3,
    HDMI-A-1, HDMI-A-3 bus-ID: 00:02.0 chip-ID: 8086:3e98 class-ID: 0300
  Device-2: Trust USB Camera type: USB driver: snd-usb-audio,uvcvideo bus-ID: 1-6.3:6
    chip-ID: 145f:0203 class-ID: 0102 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.7 compositor: Picom v: 9.1 driver: X: loaded: modesetting
    unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1017x286mm (40.04x11.26")
    s-diag: 1056mm (41.59")
  Monitor-1: DP-1 pos: right model: Acer KA242Y E serial: <filter> built: 2023 res: 1920x1080
    hz: 75 dpi: 93 gamma: 1.2 size: 527x296mm (20.75x11.65") diag: 604mm (23.8") ratio: 16:9 modes:
    max: 1920x1080 min: 720x400
  Monitor-2: HDMI-A-2 mapped: HDMI-2 pos: primary,left model: LG (GoldStar) IPS FULLHD
    built: 2014 res: 1920x1080 hz: 60 dpi: 102 gamma: 1.2 size: 480x270mm (18.9x10.63")
    diag: 551mm (21.7") ratio: 16:9 modes: max: 1920x1080 min: 720x400
  API: OpenGL v: 4.6 Mesa 24.2.8-1mx23ahs renderer: Mesa Intel UHD Graphics 630 (CFL GT2)
    direct-render: Yes
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Dell driver: snd_hda_intel bus-ID: 1-6.3:6 v: kernel
    alternate: snd_soc_skl,snd_sof_pci_intel_cnl chip-ID: 145f:0203 bus-ID: 00:1f.3 class-ID: 0102
    serial: <filter> chip-ID: 8086:a348 class-ID: 0403
  Device-2: Trust USB Camera type: USB driver: snd-usb-audio,uvcvideo
  API: ALSA v: k6.4.0-1mx-ahs-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: off with: 1: pipewire-pulse status: off 2: wireplumber
    status: off tools: pw-cat,pw-cli,wpctl
  Server-2: PulseAudio v: 16.1 status: active tools: pacat,pactl,pavucontrol
Network:
  Device-1: Intel Cannon Lake PCH CNVi WiFi driver: iwlwifi v: kernel modules: wl bus-ID: 00:14.3
    chip-ID: 8086:a370 class-ID: 0280
  IF: wlan0 state: down mac: <filter>
  Device-2: Intel Ethernet I219-LM vendor: Dell driver: e1000e v: kernel port: N/A
    bus-ID: 00:1f.6 chip-ID: 8086:15bb class-ID: 0200
  IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB driver: btusb v: 0.8
    bus-ID: 1-14:3 chip-ID: 8087:0aaa class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter> bt-v: 3.0 lmp-v: 5.1
    sub-v: 100 hci-v: 5.1 rev: 100
  Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: peripheral accept
Drives:
  Local Storage: total: 1.04 TiB used: 48.93 GiB (4.6%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Silicon Power model: SPCC M.2 PCIe SSD
    size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD
    serial: <filter> rev: EHFME0.0 temp: 36.9 C scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: GOODRAM model: SSDPR-CL100-120-G3 size: 111.79 GiB
    block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 2
    scheme: MBR
Partition:
  ID-1: / raw-size: 953.62 GiB size: 937.58 GiB (98.32%) used: 48.93 GiB (5.2%) fs: ext4
    dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-2: /boot/efi raw-size: 256 MiB size: 252 MiB (98.46%) used: 278 KiB (0.1%) fs: vfat
    dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 6 GiB used: 0 KiB (0.0%) priority: -2 file: /swap/swap
Sensors:
  System Temperatures: cpu: 40.0 C pch: 43.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2576 pm: dpkg pkgs: 2563 libs: 1308 tools: apt,apt-get,aptitude,nala,synaptic pm: rpm
    pkgs: 0 pm: flatpak pkgs: 13
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian/ bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian/ bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security/ bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/megasync.list
    1: deb [signed-by=/usr/share/keyrings/meganz-archive-keyring.gpg] https://mega.nz/linux/repo/Debian_12/ ./
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb https://mxlinux.mirror.iphh.net/packages/mx/repo/ bookworm main non-free
    2: deb https://mxlinux.mirror.iphh.net/packages/mx/repo/ bookworm ahs
  No active apt repos in: /etc/apt/sources.list.d/skype-stable.list
  No active apt repos in: /etc/apt/sources.list.d/spotify.list
Info:
  Processes: 299 Uptime: 3h 33m wakeups: 1 Memory: 31.13 GiB used: 4.5 GiB (14.5%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI

[CharlesV]

Try turning off hardware acceleration. I have had to do this on a few of the older intel's

You might also check in MX Tweak (Other tab) and try checking the "Use Intel..." driver. That has also helped resolve some issues like this.

[deanr72]

Thanks @CharlesV . I'll try the 'Use Intel driver...' option first as I know how to do that via the tweak tool.

[CharlesV]

its pretty simple.
In Chrome, go to Settings | System, and then toggle off "Use hardware acceleration when available."
( restart chrome )

There are a some tests you can do too.. as well as different methods to turn it off. A good post on that is
https://www.howtogeek.com/412738/how-to ... in-chrome/

[deanr72]

Sweet. Cheers again @CharlesV

[atomick]

Whilst forum signed in and see the odd freeze and this hard resets of topic! No mention as too where or was "Suspend or Hibernate" set for minutes of idle time say 24mins go into Suspend / Hibernate. I recently took a Latest Kern 10-2 snapshot of my all set image from my one box amd7950x3D and deployed overwriting the older kernel 8-1 on another amd 7800x3D system device. Whilst running my customizations on the 7800 the 7950 went into suspension and well what I've seen as the kernel jump in versions. Some the similar where by 1 or 2 times the system can be re-awakened the USB keyboard clock is there (ie caps lock key lites up )
yet 3rd time to wake up during the hours of the day . .a 3rd event my occur, return to my keys to get back at it. And nothing tapping control+alt+ T to open a Terminal by key seq. Tapping the Caps lock key shares nothing response. The RGB keyboard lites are changing yet no NumLock no caps lock nothing. The only method is kick it in the reset button to force a full return to zero reset reboot.

So 2 machines up on my private switch prior the reboot. I tried to ssh over - sure the Network stack was still up so I ran a quick " ps -ef " low and behold the Xorg and few other process all went to "Defunct state" meaning either reboot and or -HUP the process with many showing I could not remember the actual process. For Developers this might provide a Clue as to Stuff is happening under the suspend or hibernate. (Living in a high power cost region. I try keeping my use down to one machine until the rates change end of day to play or run up one of my pie's to also ssh around. ) There be an explanation to append another possible.
cause to such similar experience MX-Freezes. ?

[j2mcgreg]

@atomick
You need to start your own topic. Your situation is much different from what the OP has reported and please include your QSI when you do so.

[Eadwine Rose]

Topic locked for convenience.