Printing Stalls

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Shifu
Posts: 116
Joined: Fri Jan 10, 2020 5:39 am

Printing Stalls

#1 Post by Shifu »

Printing goes fine until I take a break and, returning to the computer later on, print jobs wont be actioned, but just stay pending as per screenshot.
AI says CUPS can turn itself off after a while and offers sudo service cups restart, but that doesn't help.
lpstat -p -d says the printer is off and has been for a while, yet the printer is indeed on and connected via usb cable
I have flawless printing from my Mint 22.1 installation on this hardware. Printer is a Canon iX6800.
Has anyone got any pointers?

Code: Select all

Snapshot created on: 20240415_1353
System:
  Kernel: 6.1.0-35-amd64 [6.1.137-1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-35-amd64 root=UUID=<filter> ro quiet splash
  Desktop: Xfce v: 4.20.0 tk: Gtk v: 3.24.38 info: xfce4-panel wm: xfwm v: 4.20.0 vt: 7
    dm: LightDM v: 1.32.0 Distro: MX-23.6_x64 Libretto March 15  2024 base: Debian GNU/Linux 12
    (bookworm)
Machine:
  Type: Desktop System: Dell product: OptiPlex 7060 v: N/A serial: <superuser required> Chassis:
    type: 3 serial: <superuser required>
  Mobo: Dell model: 0DWPVW v: A00 serial: <superuser required> UEFI: Dell v: 1.24.0
    date: 12/09/2022
CPU:
  Info: model: Intel Core i5-8500 bits: 64 type: MCP arch: Coffee Lake gen: core 8 level: v3
    note: check built: 2018 process: Intel 14nm family: 6 model-id: 0x9E (158) stepping: 0xA (10)
    microcode: 0xFA
  Topology: cpus: 1x cores: 6 smt: <unsupported> cache: L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB
    L2: 1.5 MiB desc: 6x256 KiB L3: 9 MiB desc: 1x9 MiB
  Speed (MHz): avg: 900 min/max: 800/4100 scaling: driver: intel_pstate governor: powersave
    cores: 1: 900 2: 900 3: 900 4: 900 5: 900 6: 900 bogomips: 36000
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling mitigation: Microcode
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT disabled
  Type: mds mitigation: Clear CPU buffers; SMT disabled
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT disabled
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed mitigation: IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: IBRS; IBPB: conditional; STIBP: disabled; RSB filling;
    PBRSB-eIBRS: Not affected; BHI: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel CoffeeLake-S GT2 [UHD Graphics 630] vendor: Dell driver: i915 v: kernel
    arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports: active: DP-1 empty: DP-2, DP-3,
    HDMI-A-1, HDMI-A-2, HDMI-A-3 bus-ID: 00:02.0 chip-ID: 8086:3e92 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.7 compositor: xfwm v: 4.20.0 driver: X:
    loaded: modesetting unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 2560x1440 s-dpi: 96 s-size: 678x382mm (26.69x15.04") s-diag: 778mm (30.64")
  Monitor-1: DP-1 model: Lenovo L27h-4A serial: <filter> built: 2024 res: 2560x1440 dpi: 109
    gamma: 1.2 size: 597x336mm (23.5x13.23") diag: 685mm (27") ratio: 16:9 modes: max: 2560x1440
    min: 720x400
  API: OpenGL v: 4.6 Mesa 22.3.6 renderer: Mesa Intel UHD Graphics 630 (CFL GT2)
    direct-render: Yes
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Dell driver: snd_hda_intel v: kernel
    alternate: snd_soc_skl,snd_sof_pci_intel_cnl bus-ID: 00:1f.3 chip-ID: 8086:a348 class-ID: 0403
  API: ALSA v: k6.1.0-35-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Cannon Lake PCH CNVi WiFi driver: iwlwifi v: kernel modules: wl bus-ID: 00:14.3
    chip-ID: 8086:a370 class-ID: 0280
  IF: wlan0 state: up mac: <filter>
  Device-2: Intel Ethernet I219-LM vendor: Dell driver: e1000e v: kernel port: N/A
    bus-ID: 00:1f.6 chip-ID: 8086:15bb class-ID: 0200
  IF: eth0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB driver: btusb v: 0.8
    bus-ID: 1-14:6 chip-ID: 8087:0aaa class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 2 state: up address: <filter> bt-v: 3.0 lmp-v: 5.1
    sub-v: 100 hci-v: 5.1 rev: 100
  Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: peripheral accept
    service-classes: rendering, capturing, object transfer, audio, telephony
Drives:
  Local Storage: total: 1.14 TiB used: 418.2 GiB (35.7%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: SSD 870 EVO 1TB size: 931.51 GiB block-size:
    physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 2B6Q scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: Toshiba model: KSG60ZMV256G M.2 2280 256GB
    size: 238.47 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s type: SSD
    serial: <filter> rev: 4105 scheme: GPT
Partition:
  ID-1: / raw-size: 153.42 GiB size: 150.45 GiB (98.07%) used: 53.59 GiB (35.6%) fs: ext4
    dev: /dev/sdb2 maj-min: 8:18
  ID-2: /boot/efi raw-size: 100 MiB size: 98.4 MiB (98.42%) used: 6.2 MiB (6.3%) fs: vfat
    dev: /dev/sdb1 maj-min: 8:17
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 16.7 GiB used: 0 KiB (0.0%) priority: -2 file: /swap/swap
Sensors:
  System Temperatures: cpu: 33.0 C pch: 39.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: pm: dpkg pkgs: 2761 libs: 1512 tools: apt,apt-get,aptitude,nala,synaptic pm: rpm
    pkgs: 0
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/microsoft-edge.list
    1: deb [arch=amd64] https://packages.microsoft.com/repos/edge/ stable main
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb https://mxrepo.com/mx/repo/ bookworm main non-free
  Active apt repos in: /etc/apt/sources.list.d/vscodium.list
    1: deb [ signed-by=/usr/share/keyrings/vscodium-archive-keyring.gpg ] https://paulcarroty.gitlab.io/vscodium-deb-rpm-repo/debs vscodium main
Info:
  Processes: 249 Uptime: 9h 54m wakeups: 1 Memory: 15.42 GiB used: 4.43 GiB (28.8%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI
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CharlesV
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Joined: Sun Jul 07, 2019 5:11 pm

Re: Printing Stalls

#2 Post by CharlesV »

Make sure your printer has not gone to sleep. (ie turn off sleep mode)

And does this happen AFTER your computer has come out of hibernation or suspend?
__ If so, you might try turning off the USB PCI sleep / suspend and see if that resolves it.
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timkb4cq
Developer
Posts: 3579
Joined: Wed Jul 12, 2006 4:05 pm

Re: Printing Stalls

#3 Post by timkb4cq »

Since your printer is connected through USB you might also check out USB auto suspend settings in TLP-UI.
The tlp defaults normally exclude printers from auto suspend - but make sure your printer's usbid is present in the USB DENYLIST just to make sure.
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Shifu
Posts: 116
Joined: Fri Jan 10, 2020 5:39 am

Re: Printing Stalls

#4 Post by Shifu »

Printer not sleeping and computer is not set to suspend or hibernate. It's all strictly vanilla over here.
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Shifu
Posts: 116
Joined: Fri Jan 10, 2020 5:39 am

Re: Printing Stalls

#5 Post by Shifu »

Also tlp settings are not turning anything off - all commented out.

Code: Select all

#USB_AUTOSUSPEND=1

# Exclude listed devices from USB autosuspend (separate with spaces).
# Use lsusb to get the ids.
# Note: input devices (usbhid) and libsane-supported scanners are excluded
# automatically.
# Default: <none>

#USB_DENYLIST="1111:2222 3333:4444"

# Exclude audio devices from USB autosuspend:
#   0=do not exclude, 1=exclude.
# Default: 1
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Shifu
Posts: 116
Joined: Fri Jan 10, 2020 5:39 am

Re: Printing Stalls

#6 Post by Shifu »

Had to print jobs in the queue so rebooted the computer. Job 1 came out instantly, Job 2 now stalled on processing:
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Shifu
Posts: 116
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Re: Printing Stalls

#7 Post by Shifu »

And again. Rebooting instantly sends the job. Crazy!
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Eadwine Rose
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Joined: Wed Jul 12, 2006 2:10 am

Re: Printing Stalls

#8 Post by Eadwine Rose »

Try going into Print Settings from the menu

Right click on your printer, make sure 'enabled' is checked.

I have had the stalling thing, that turned out to be the culprit for me.
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Shifu
Posts: 116
Joined: Fri Jan 10, 2020 5:39 am

Re: Printing Stalls

#9 Post by Shifu »

Eadwine Rose wrote: Sun May 25, 2025 3:11 am Try going into Print Settings from the menu

Right click on your printer, make sure 'enabled' is checked.

I have had the stalling thing, that turned out to be the culprit for me.
Thanks I did this but everything is as it should be. It's a real mystery.
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dreamer
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Joined: Sun Oct 15, 2017 11:34 am

Re: Printing Stalls

#10 Post by dreamer »

Shifu wrote: Sat May 24, 2025 9:38 pm Also tlp settings are not turning anything off - all commented out.

Code: Select all

#USB_AUTOSUSPEND=1
# Exclude listed devices from USB autosuspend (separate with spaces).
# Use lsusb to get the ids.
# Note: input devices (usbhid) and libsane-supported scanners are excluded
# automatically.
# Default: <none>

#USB_DENYLIST="1111:2222 3333:4444"
# Exclude audio devices from USB autosuspend:
#   0=do not exclude, 1=exclude.
# Default: 1
It might be a good idea to make use of the config file and set it like below, because we have no idea what the hardcoded defaults are.

Code: Select all

USB_AUTOSUSPEND=0
Don't forget to reboot. I have had this setting for years and I have never had any problems with USB connected printers. These days I don't own a printer.
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