Laptop freezing on battery power

[oliverjames]

Hello,
I have just replaced the battery on my Dell 7480 laptop. I haven't run this machine on battery power for a while due to the state of the battery but having replaced it with a new one, I started on battery power to charge-cycle a few times to condition the device. Booting into MX the system froze after a few minutes. I rebooted into Mint and the same thing happened.

I'm sending this request from EasyOS. This OS does not cause the laptop to freeze when on battery power.

Please can you help me resolve this issue?

Code: Select all

inxi -Fxxxrz
System:    Host: EASYPC15557 Kernel: 6.6.75 x86_64 (64 bit)
           Desktop: JWM 2.4.2 dm: N/A Distro: Easy Daedalus64
Machine:   Device: laptop System: Dell product: Latitude 7480
           Mobo: Dell model: 00F6D3 v: A00
           UEFI: Dell v: 1.40.0 date: 11/05/2024
           Chassis: type: 10
Battery    BAT0: charge: 48.2 Wh 64.2% condition: 75.0/79.0 Wh (95%)
           volts: 7.5/7.6
           model: SMP DELL DM3WC64 Li-poly serial: 2125 status: Discharging cycles: 0
CPU:       Dual core Intel Core i7-7600U (-HT-MCP-) cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11604
           clock speeds: min/max: 400/2901 MHz 1: 800 MHz 2: 625 MHz
           3: 886 MHz 4: 857 MHz
Graphics:  Card: Intel HD Graphics 620 bus-ID: 00:02.0 chip-ID: 8086:5916
           Display Server: X.org 1.21.1.7 drivers: modesetting (unloaded: fbdev,vesa)
           tty size: 80x24 Advanced Data: N/A for root
Audio:     Card Intel Sunrise Point-LP HD Audio
           driver: snd_hda_intel bus-ID: 00:1f.3 chip-ID: 8086:9d71
           Sound: Advanced Linux Sound Architecture v: k6.6.75
Network:   Card-1: Intel Ethernet Connection (4) I219-LM
           driver: e1000e bus-ID: 00:1f.6 chip-ID: 8086:15d7
           IF: eth0 state: down mac: <filter>
           Card-2: Intel Wireless 8265 / 8275
           driver: iwlwifi bus-ID: 02:00.0 chip-ID: 8086:24fd
           IF: wlan0 state: up mac: <filter>
Drives:    HDD Total Size: 512.1GB (4.9% used)
           ID-1: /dev/sda model: SAMSUNG_SSD_PM87 size: 512.1GB
           serial: S3TZNF0K210614
           ID-1: swap-1 size: 17.20GB used: 0.00GB (0%) fs: swap dev: /dev/sda8
RAID:      System: supported: raid0
           No RAID devices: /proc/mdstat, md_mod kernel module present
           Unused Devices: none
Sensors:   None detected - is lm-sensors installed and configured?
Repos:     Error: No repo data detected. Does inxi support your package manager?
Info:      Processes: 206 Uptime: 1:03 Memory: 2120.6/15737.7MB
           Init: SysVinit v: up
is runlevel: 5 Gcc sys: N/A
           Client: Shell (bash 5.2.151 running in sakura) inxi: 2.3.8 

[j2mcgreg]

Thank you for the attempt, but that is really not much use. Either run your laptop on ac long enough to post its QSI or boot into a live session via your USB install drive and provide the QSI from there.

[oliverjames]

Thank you for the attempt, but that is really not much use. Either run your laptop on ac long enough to post its QSI or boot into a live session via your USB install drive and provide the QSI from there.

Here is the QSI.

Code: Select all

[CODE]System:
  Kernel: 6.1.0-32-amd64 [6.1.129-1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-32-amd64 root=UUID=<filter> ro quiet splash
  Desktop: Xfce v: 4.20.0 tk: Gtk v: 3.24.38 info: xfce4-panel wm: xfwm v: 4.20.0 vt: 7
    dm: LightDM v: 1.32.0 Distro: MX-23.5_x64 Libretto July 31  2023 base: Debian GNU/Linux 12
    (bookworm)
Machine:
  Type: Laptop System: Dell product: Latitude 7480 v: N/A serial: <superuser required> Chassis:
    type: 10 serial: <superuser required>
  Mobo: Dell model: 00F6D3 v: A00 serial: <superuser required> UEFI: Dell v: 1.40.0
    date: 11/05/2024
Battery:
  ID-1: BAT0 charge: 30.1 Wh (52.8%) condition: 57.0/60.0 Wh (95.0%) volts: 8.2 min: 7.6
    model: SMP DELL DM3WC64 type: Li-poly serial: <filter> status: charging
  Device-1: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400 Plus serial: <filter>
    charge: 100% (should be ignored) rechargeable: yes status: discharging
  Device-2: hidpp_battery_1 model: Logitech MX Vertical Advanced Ergonomic Mouse serial: <filter>
    charge: 100% (should be ignored) rechargeable: yes status: discharging
CPU:
  Info: model: Intel Core i7-7600U bits: 64 type: MT MCP arch: Amber/Kaby Lake note: check
    gen: core 7 level: v3 note: check built: 2017 process: Intel 14nm family: 6 model-id: 0x8E (142)
    stepping: 9 microcode: 0xF6
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache: L1: 128 KiB
    desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB L3: 4 MiB desc: 1x4 MiB
  Speed (MHz): avg: 400 min/max: 400/3900 scaling: driver: intel_pstate governor: powersave
    cores: 1: 400 2: 400 3: 400 4: 400 bogomips: 23199
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling mitigation: Microcode
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed mitigation: IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: IBRS; IBPB: conditional; STIBP: conditional; RSB filling;
    PBRSB-eIBRS: Not affected; BHI: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel HD Graphics 620 vendor: Dell driver: i915 v: kernel arch: Gen-9.5
    process: Intel 14nm built: 2016-20 ports: active: HDMI-A-1,eDP-1 empty: DP-1,DP-2,HDMI-A-2
    bus-ID: 00:02.0 chip-ID: 8086:5916 class-ID: 0300
  Device-2: Realtek Integrated_Webcam_HD type: USB driver: uvcvideo bus-ID: 1-5:3
    chip-ID: 0bda:5691 class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.7 compositor: xfwm v: 4.20.0 driver: X:
    loaded: modesetting unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1017x286mm (40.04x11.26")
    s-diag: 1056mm (41.59")
  Monitor-1: HDMI-A-1 mapped: HDMI-1 pos: primary,right model: ViewSonic VX2770 SERIES
    serial: <filter> built: 2012 res: 1920x1080 hz: 60 dpi: 82 gamma: 1.2
    size: 597x336mm (23.5x13.23") diag: 685mm (27") ratio: 16:9 modes: max: 1920x1080 min: 720x400
  Monitor-2: eDP-1 pos: left model: BOE Display 0x06ee built: 2016 res: 1920x1080 hz: 60 dpi: 158
    gamma: 1.2 size: 309x173mm (12.17x6.81") diag: 354mm (13.9") ratio: 16:9 modes: 1920x1080
  API: OpenGL v: 4.6 Mesa 22.3.6 renderer: Mesa Intel HD Graphics 620 (KBL GT2)
    direct-render: Yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel v: kernel
    alternate: snd_soc_skl,snd_sof_pci_intel_skl bus-ID: 00:1f.3 chip-ID: 8086:9d71 class-ID: 0403
  API: ALSA v: k6.1.0-32-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Ethernet I219-LM vendor: Dell driver: e1000e v: kernel port: N/A bus-ID: 00:1f.6
    chip-ID: 8086:15d7 class-ID: 0200
  IF: eth0 state: down mac: <filter>
  Device-2: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel modules: wl pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:24fd class-ID: 0280
  IF: wlan0 state: up mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 bus-ID: 1-7:4
    chip-ID: 8087:0a2b class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 3 state: up address: <filter> bt-v: 2.1 lmp-v: 4.2
    sub-v: 100 hci-v: 4.2 rev: 100
  Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch hold sniff
    link-mode: peripheral accept service-classes: rendering, capturing, object transfer, audio,
    telephony
Drives:
  Local Storage: total: 476.94 GiB used: 274.36 GiB (57.5%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: SSD PM871b M.2 2280 512GB size: 476.94 GiB
    block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 2D0Q
    scheme: GPT
Partition:
  ID-1: / raw-size: 28.54 GiB size: 27.93 GiB (97.84%) used: 13.56 GiB (48.6%) fs: ext4
    dev: /dev/sda10 maj-min: 8:10
  ID-2: /boot/efi raw-size: 500 MiB size: 499 MiB (99.80%) used: 46.9 MiB (9.4%) fs: vfat
    dev: /dev/sda1 maj-min: 8:1
  ID-3: /home raw-size: 7.47 GiB size: 7.27 GiB (97.29%) used: 5.27 GiB (72.5%) fs: ext4
    dev: /dev/sda11 maj-min: 8:11
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 16.02 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/sda8
    maj-min: 8:8
Sensors:
  System Temperatures: cpu: 41.0 C pch: 35.5 C mobo: 40.0 C
  Fan Speeds (RPM): cpu: 0
Repos:
  Packages: 2604 pm: dpkg pkgs: 2598 libs: 1379 tools: apt,apt-get,aptitude,nala,synaptic pm: rpm
    pkgs: 0 pm: flatpak pkgs: 6
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  No active apt repos in: /etc/apt/sources.list.d/google-chrome.list
  No active apt repos in: /etc/apt/sources.list.d/librewolf.list
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb http://nl.mxrepo.com/mx/repo/ bookworm main non-free
  Active apt repos in: /etc/apt/sources.list.d/nala-sources.list
    1: deb https://mirror.ams.macarne.com/debian/ bookworm main
  Active apt repos in: /etc/apt/sources.list.d/extrepo_librewolf.sources
    1: deb [arch=amd64 arm64] https://repo.librewolf.net librewolf main
Info:
  Processes: 251 Uptime: 2m wakeups: 6 Memory: 15.34 GiB used: 2.5 GiB (16.3%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI

[/code]

[j2mcgreg]

I think that since this problem started with the new battery, you need to take it to a quality repair shop and have them test it.

[oliverjames]

I think that since this problem started with the new battery, you need to take it to a quality repair shop and have them test it.

Thank you for your reply. The problem pre-dates the new battery. I first encountered it with Mint, on AC power, when I thought that an updated Kernel has solved the issue, which had never happened running MX. It was only today that I had this issue when booting into MX on battery power.

Here for further info is the QSI generated under Mint:

Code: Select all

inxi -Fxxxrza
System:
  Kernel: 6.8.0-56-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0
    clocksource: tsc avail: acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.8.0-56-generic
    root=UUID=c759ecb0-8a94-4bf8-8f45-27354b10c8d3 ro quiet splash
  Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.41 wm: xfwm4 v: 4.18.0
    with: xfce4-panel tools: light-locker avail: slock vt: 7 dm: LightDM
    v: 1.30.0 Distro: Linux Mint 22.1 Xia base: Ubuntu 24.04 noble
Machine:
  Type: Laptop System: Dell product: Latitude 7480 v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: Dell model: 00F6D3 v: A00 serial: <superuser required> part-nu: 07A0
    uuid: <superuser required> UEFI: Dell v: 1.40.0 date: 11/05/2024
Battery:
  ID-1: BAT0 charge: 41.0 Wh (71.9%) condition: 57.0/60.0 Wh (95.0%)
    volts: 8.2 min: 7.6 model: SMP DELL DM3WC64 type: Li-poly serial: <filter>
    status: charging
  Device-1: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400
    Plus serial: <filter> charge: 100% (should be ignored) rechargeable: yes
    status: discharging
  Device-2: hidpp_battery_1 model: Logitech MX Vertical Advanced Ergonomic
    Mouse serial: <filter> charge: 100% (should be ignored) rechargeable: yes
    status: discharging
CPU:
  Info: model: Intel Core i7-7600U bits: 64 type: MT MCP arch: Amber/Kaby Lake
    note: check gen: core 7 level: v3 note: check built: 2017
    process: Intel 14nm family: 6 model-id: 0x8E (142) stepping: 9
    microcode: 0xF6
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
    L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
    L3: 4 MiB desc: 1x4 MiB
  Speed (MHz): avg: 525 high: 902 min/max: 400/3900 scaling:
    driver: intel_pstate governor: powersave cores: 1: 902 2: 400 3: 400 4: 400
    bogomips: 23199
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling mitigation: Microcode
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed mitigation: IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: IBRS; IBPB: conditional; STIBP: conditional;
    RSB filling; PBRSB-eIBRS: Not affected; BHI: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel HD Graphics 620 vendor: Dell driver: i915 v: kernel
    arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports:
    active: HDMI-A-1,eDP-1 empty: DP-1,DP-2,HDMI-A-2 bus-ID: 00:02.0
    chip-ID: 8086:5916 class-ID: 0300
  Device-2: Realtek Integrated_Webcam_HD driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-5:3 chip-ID: 0bda:5691
    class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6
    compositor: xfwm4 v: 4.18.0 driver: X: loaded: modesetting
    unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.00x11.22")
    s-diag: 1055mm (41.54")
  Monitor-1: HDMI-A-1 mapped: HDMI-1 pos: primary,right
    model: ViewSonic VX2770 SERIES serial: <filter> built: 2012 res: 1920x1080
    hz: 60 dpi: 82 gamma: 1.2 size: 597x336mm (23.5x13.23") diag: 685mm (27")
    ratio: 16:9 modes: max: 1920x1080 min: 720x400
  Monitor-2: eDP-1 pos: left model: BOE Display 0x06ee built: 2016
    res: 1920x1080 hz: 60 dpi: 158 gamma: 1.2 size: 309x173mm (12.17x6.81")
    diag: 354mm (13.9") ratio: 16:9 modes: 1920x1080
  API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
    device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris x11: drv: iris
    inactive: wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa
    v: 24.2.8-1ubuntu1~24.04.1 glx-v: 1.4 direct-render: yes renderer: Mesa
    Intel HD Graphics 620 (KBL GT2) device-ID: 8086:5916 memory: 7.49 GiB
    unified: yes
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel
    v: kernel alternate: snd_soc_skl, snd_soc_avs, snd_sof_pci_intel_skl
    bus-ID: 00:1f.3 chip-ID: 8086:9d71 class-ID: 0403
  API: ALSA v: k6.8.0-56-generic status: kernel-api
    tools: alsactl,alsamixer,amixer
  Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Ethernet I219-LM vendor: Dell driver: e1000e v: kernel
    port: N/A bus-ID: 00:1f.6 chip-ID: 8086:15d7 class-ID: 0200
  IF: enp0s31f6 state: down mac: <filter>
  Device-2: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:24fd
    class-ID: 0280
  IF: wlp2s0 state: up mac: <filter>
  Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
Bluetooth:
  Device-1: Intel Bluetooth wireless interface driver: btusb v: 0.8 type: USB
    rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-7:4 chip-ID: 8087:0a2b
    class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 4.2
    lmp-v: 8 sub-v: 100 hci-v: 8 rev: 100 class-ID: 7c010c
  Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch hold sniff
    link-mode: peripheral accept service-classes: rendering, capturing, object
    transfer, audio, telephony
Drives:
  Local Storage: total: 476.94 GiB used: 275.53 GiB (57.8%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: SSD PM871b M.2 2280
    512GB size: 476.94 GiB block-size: physical: 512 B logical: 512 B
    speed: 6.0 Gb/s tech: SSD serial: <filter> fw-rev: 2D0Q scheme: GPT
Partition:
  ID-1: / raw-size: 37.57 GiB size: 36.81 GiB (97.97%) used: 19.93 GiB (54.2%)
    fs: ext4 dev: /dev/sda6 maj-min: 8:6
  ID-2: /boot/efi raw-size: 500 MiB size: 499 MiB (99.80%)
    used: 46.9 MiB (9.4%) fs: vfat dev: /dev/sda1 maj-min: 8:1
  ID-3: /home raw-size: 7.38 GiB size: 7.18 GiB (97.32%)
    used: 5.23 GiB (72.8%) fs: ext4 dev: /dev/sda7 maj-min: 8:7
Swap:
  Kernel: swappiness: 20 (default 60) cache-pressure: 100 (default) zswap: no
  ID-1: swap-1 type: partition size: 16.02 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/sda8 maj-min: 8:8
Sensors:
  System Temperatures: cpu: 46.0 C pch: 40.5 C mobo: 45.0 C
  Fan Speeds (rpm): cpu: 0
Repos:
  Packages: 2928 pm: dpkg pkgs: 2919 libs: 1496
    tools: apt,apt-get,aptitude,nala pm: flatpak pkgs: 9
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb https://mirror.ibcp.fr/pub/linuxmint/packages xia main upstream import backport
    2: deb http://ubuntu.univ-reims.fr/ubuntu noble main restricted universe multiverse
    3: deb http://ubuntu.univ-reims.fr/ubuntu noble-updates main restricted universe multiverse
    4: deb http://ubuntu.univ-reims.fr/ubuntu noble-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse
Info:
  Memory: total: 16 GiB available: 15.35 GiB used: 2.67 GiB (17.4%)
  Processes: 267 Power: uptime: 19m states: freeze,mem,disk suspend: deep
    avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
    suspend, test_resume image: 6.11 GiB services: power-profiles-daemon,
    thermald, upowerd, xfce4-power-manager Init: systemd v: 255
    target: graphical (5) default: graphical tool: systemctl
  Compilers: gcc: 13.3.0 alt: 9/11/12 Shell: Bash v: 5.2.21
    running-in: xfce4-terminal inxi: 3.3.34

[CharlesV]

If you boot up on AC, get your system all up etc. Load a Conky that shows battery and then unplug AC so your running on just the battery...

Does your battery indicator show it is discharging too rapidly?

Does the machine still freeze?

[j2mcgreg]

From here:
https://www.dell.com/community/en/conve ... 1d2?page=7
Apparently there is a design flaw with one of the ram slots in that laptop. The solution is to open the case and move the ram stick from the occupied slot to the empty slot or if there are two ram sticks, remove the right hand stick.

[oliverjames]

From here:
https://www.dell.com/community/en/conve ... 1d2?page=7
Apparently there is a design flaw with one of the ram slots in that laptop. The solution is to open the case and move the ram stick from the occupied slot to the empty slot or if there are two ram sticks, remove the right hand stick.

Thank you for noticing that; embarrassing as I'd posted 3 comments about the freezing issue on that Dell forum - not nearly as reactive as yours! So I've now swapped the 16 Gb ram card to the unoccupied port and will see how that goes.

I was thinking of adding another 16 Gb ram card but hesitated as these days I rarely do any computing tasks that use anything near to 16 Gb ram. Now I'm further convinced as such a mod would appear to be counterproductive.

[oliverjames]

If you boot up on AC, get your system all up etc. Load a Conky that shows battery and then unplug AC so your running on just the battery...

Does your battery indicator show it is discharging too rapidly?

Does the machine still freeze?

No, the Conky panel gave no indication of rapid discharge, and the machine did still freeze. I've now switched the ram card as per the adjacent post and am monitoring to see the result.