bluetooth issues [Solved]

[jonnken]

I'm having a bluetooth connectivity issue on this computer(DELL Latitude 5500). My bluetooth device has connected with other computers, but does not seem to be recognized by this one.

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System:
  Kernel: 6.1.0-28-amd64 [6.1.119-1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-28-amd64 root=UUID=<filter> ro quiet splash
    dis_ucode_ldr
  Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.36 info: xfce4-panel wm: xfwm v: 4.18.0 vt: 7
    dm: LightDM v: 1.26.0 Distro: MX-23.4_x64 Libretto January 21  2024 base: Debian GNU/Linux 12
    (bookworm)
Machine:
  Type: Laptop System: Dell product: Latitude 5500 v: N/A serial: <superuser required> Chassis:
    type: 10 serial: <superuser required>
  Mobo: Dell model: 0M14W7 v: A00 serial: <superuser required> UEFI: Dell v: 1.6.5
    date: 12/26/2019
Battery:
  ID-1: BAT0 charge: 40.7 Wh (100.0%) condition: 40.7/42.0 Wh (97.0%) volts: 12.6 min: 11.4
    model: LGC-LGC4.474 DELL 49HG8DM type: Li-ion serial: <filter> status: full
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M510 serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: discharging
CPU:
  Info: model: Intel Core i5-8265U bits: 64 type: MT MCP arch: Comet/Whiskey Lake note: check
    gen: core 8 level: v3 note: check built: 2018 process: Intel 14nm family: 6 model-id: 0x8E (142)
    stepping: 0xC (12) microcode: 0xC6
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache: L1: 256 KiB
    desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB L3: 6 MiB desc: 1x6 MiB
  Speed (MHz): avg: 610 high: 695 min/max: 400/3900 scaling: driver: intel_pstate
    governor: powersave cores: 1: 639 2: 604 3: 695 4: 643 5: 642 6: 612 7: 646 8: 400
    bogomips: 28800
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Vulnerable: No microcode
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Vulnerable: Clear CPU buffers attempted, no microcode; SMT
    vulnerable
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed mitigation: Enhanced IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Enhanced / Automatic IBRS; IBPB: conditional; RSB filling;
    PBRSB-eIBRS: SW sequence; BHI: SW loop, KVM: SW loop
  Type: srbds status: Vulnerable: No microcode
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel WhiskeyLake-U GT2 [UHD Graphics 620] vendor: Dell driver: i915 v: kernel
    arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports: active: eDP-1
    empty: DP-1,HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:3ea0 class-ID: 0300
  Device-2: Realtek Integrated_Webcam_HD type: USB driver: uvcvideo bus-ID: 1-6:3
    chip-ID: 0bda:5539 class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.7 compositor: xfwm v: 4.18.0 driver: X:
    loaded: modesetting unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 1600x900 s-dpi: 96 s-size: 423x238mm (16.65x9.37") s-diag: 485mm (19.11")
  Monitor-1: eDP-1 model: ChiMei InnoLux 0x1509 built: 2018 res: 1600x900 hz: 60 dpi: 118
    gamma: 1.2 size: 344x193mm (13.54x7.6") diag: 394mm (15.5") ratio: 16:9 modes: 1920x1080
  API: OpenGL v: 4.6 Mesa 22.3.6 renderer: Mesa Intel UHD Graphics 620 (WHL GT2)
    direct-render: Yes
Audio:
  Device-1: Intel Cannon Point-LP High Definition Audio vendor: Dell driver: snd_hda_intel
    v: kernel alternate: snd_soc_skl,snd_sof_pci_intel_cnl bus-ID: 00:1f.3 chip-ID: 8086:9dc8
    class-ID: 0403
  API: ALSA v: k6.1.0-28-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Cannon Point-LP CNVi [Wireless-AC] driver: iwlwifi v: kernel modules: wl
    bus-ID: 00:14.3 chip-ID: 8086:9df0 class-ID: 0280
  IF: wlan0 state: up mac: <filter>
  Device-2: Intel Ethernet I219-V vendor: Dell driver: e1000e v: kernel port: N/A bus-ID: 00:1f.6
    chip-ID: 8086:15be class-ID: 0200
  IF: eth0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB driver: btusb v: 0.8
    bus-ID: 1-10:4 chip-ID: 8087:0aaa class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 3 state: up address: <filter> bt-v: 3.0 lmp-v: 5.1
    sub-v: 100 hci-v: 5.1 rev: 100
  Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: peripheral accept
    service-classes: rendering, capturing, object transfer, audio, telephony
RAID:
  Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci v: 3.0 port: 3060
    bus-ID: 00:17.0 chip-ID: 8086:282a rev: N/A class-ID: 0104
Drives:
  Local Storage: total: 119.24 GiB used: 15.48 GiB (13.0%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: LITE-ON model: CV3-8D128-11 SATA 128GB size: 119.24 GiB
    block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 10B
    scheme: GPT
Partition:
  ID-1: / raw-size: 118.99 GiB size: 116.56 GiB (97.96%) used: 15.48 GiB (13.3%) fs: ext4
    dev: /dev/sda2 maj-min: 8:2
  ID-2: /boot/efi raw-size: 256 MiB size: 252 MiB (98.46%) used: 277 KiB (0.1%) fs: vfat
    dev: /dev/sda1 maj-min: 8:1
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 4 GiB used: 0 KiB (0.0%) priority: -2 file: /swap/swap
Sensors:
  System Temperatures: cpu: 37.0 C pch: 35.0 C mobo: 29.0 C
  Fan Speeds (RPM): cpu: 0
Repos:
  Packages: pm: dpkg pkgs: 2114 libs: 1045 tools: apt,apt-get,aptitude,nala,synaptic pm: rpm
    pkgs: 0
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb http://mirror.math.princeton.edu/pub/mxlinux/mx/repo/ bookworm main non-free
Info:
  Processes: 294 Uptime: 1h 1m wakeups: 73 Memory: 15.47 GiB used: 1.89 GiB (12.2%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI

[jonnken]

here is my rfkill screen results, both a Dell bluetooth and a hci0 listing. No Broadcom device, that is an issue mentioned.
bluez files are installed, bluetooth icon says "bluetooth enabled"

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$ lsusb && rfkill list all
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bda:5539 Realtek Semiconductor Corp. Integrated_Webcam_HD
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 004: ID 8087:0aaa Intel Corp. Bluetooth 9460/9560 Jefferson Peak (JfP)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
0: dell-wifi: Wireless LAN
	Soft blocked: no
	Hard blocked: no
1: dell-bluetooth: Bluetooth
	Soft blocked: no
	Hard blocked: no
2: phy0: Wireless LAN
	Soft blocked: no
	Hard blocked: no
3: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no

[Eadwine Rose]

Please don't post screenshots of code output, they cannot be searched. You can post code on the forum like this:

[code]code output here[/code]

Thanks.

[CharlesV]

Verify in MX Package Installer that you have the following installed (personally, I would reinstall them.)

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blueman
bluetooth
bluez
bluez-cups
bluez-firmware
bluez-tools
python3-bluez
python3-gatlib

there are a few other lib files too, but I believe if you reinstall the above it will reinstall them too.

Once your reinstalled, then restart your machine and start the bluetooth manager and look around. It should show lbluetooth devices.

[jonnken]

I reinstalled all of these, plus one named bluez-obexd; and restarted. And search in Bluetooth Manager still comes up empty.

[jonnken]

I've got it. It was a matter of clicking the Bluetooth button on my speaker device a second time, to put it into pairing mode. One has to distinguish between slow and fast blinks to see this.
The Sony srs-xb100 is a pretty good bluetooth speaker at a great price.
thanks,

[CharlesV]

Excellent! Glad you got it resolved!