Audio devices randomly not detected

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When asking for help, use Quick System Info from MX Tools. It will be properly formatted using the following steps.
1. Click on Quick System Info in MX Tools
2. Right click in your post and paste.
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Author
brinesharks
Posts: 10
Joined: Sat Oct 19, 2024 9:27 pm

Re: Audio devices randomly not detected

#11 Post by brinesharks »

j2mcgreg wrote: Sun Oct 20, 2024 5:36 am @DeJay @brinesharks
In order to track this down, both of you need to post the output from the QSI utility. The Quick System Info (QSI) utility is located in MX Tools and its output is automatically formatted for use here in the forum. Run the QSI utility, click “Copy for Forum” at the bottom and then just paste it here in your thread.

Code: Select all

System:
  Kernel: 6.1.0-26-amd64 [6.1.112-1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-26-amd64 root=UUID=<filter> ro quiet splash
  Desktop: KDE Plasma v: 5.27.5 wm: kwin_x11 vt: 7 dm: SDDM Distro: MX-23.4_KDE_x64 Libretto
    September 15 2024 base: Debian GNU/Linux 12 (bookworm)
Machine:
  Type: Desktop System: Gigabyte product: Z170X-Gaming 3 v: N/A serial: <superuser required>
  Mobo: Gigabyte model: Z170X-Gaming 3 serial: <superuser required> UEFI: American Megatrends
    v: F5g date: 12/18/2015
Battery:
  Device-1: hidpp_battery_0 model: Logitech K850 Performance Wireless Keyboard serial: <filter>
    charge: 100% (should be ignored) rechargeable: yes status: discharging
  Device-2: hidpp_battery_1 model: Logitech M720 Triathlon Multi-Device Mouse serial: <filter>
    charge: 100% (should be ignored) rechargeable: yes status: discharging
CPU:
  Info: model: Intel Core i5-6600 bits: 64 type: MCP arch: Skylake-S gen: core 6 level: v3
    note: check built: 2015 process: Intel 14nm family: 6 model-id: 0x5E (94) stepping: 3
    microcode: 0xF0
  Topology: cpus: 1x cores: 4 smt: <unsupported> cache: L1: 256 KiB desc: d-4x32 KiB; i-4x32 KiB
    L2: 1024 KiB desc: 4x256 KiB L3: 6 MiB desc: 1x6 MiB
  Speed (MHz): avg: 800 min/max: 800/3900 scaling: driver: intel_pstate governor: powersave
    cores: 1: 800 2: 800 3: 800 4: 800 bogomips: 26399
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Vulnerable: No microcode
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT disabled
  Type: mds mitigation: Clear CPU buffers; SMT disabled
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT disabled
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed mitigation: IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: IBRS; IBPB: conditional; STIBP: disabled; RSB filling;
    PBRSB-eIBRS: Not affected; BHI: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: NVIDIA GM204 [GeForce GTX 980] vendor: Micro-Star MSI driver: nvidia v: 535.183.06
    non-free: 530.xx+ status: current (as of 2023-03) arch: Maxwell code: GMxxx process: TSMC 28nm
    built: 2014-19 pcie: gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 01:00.0 chip-ID: 10de:13c0
    class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 22.1.9 compositor: kwin_x11 driver: X:
    loaded: nvidia unloaded: fbdev,modesetting,nouveau,vesa alternate: nv gpu: nvidia display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 81 s-size: 1204x343mm (47.40x13.50")
    s-diag: 1252mm (49.29")
  Monitor-1: DP-2 pos: primary,left res: 1920x1080 hz: 60 dpi: 82 size: 598x336mm (23.54x13.23")
    diag: 686mm (27.01") modes: N/A
  Monitor-2: DP-4 pos: right res: 1920x1080 hz: 60 dpi: 82 size: 598x336mm (23.54x13.23")
    diag: 686mm (27.01") modes: N/A
  API: OpenGL v: 4.6.0 NVIDIA 535.183.06 renderer: NVIDIA GeForce GTX 980/PCIe/SSE2
    direct-render: Yes
Audio:
  Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: Gigabyte driver: snd_hda_intel
    bus-ID: 1-4:2 v: kernel chip-ID: 1532:0555 bus-ID: 00:1f.3 chip-ID: 8086:a170 class-ID: 0300
    class-ID: 0403 serial: <filter>
  Device-2: NVIDIA GM204 High Definition Audio vendor: Micro-Star MSI driver: snd_hda_intel
    v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:0fbb class-ID: 0403
  Device-3: Razer USA BlackShark V2 Pro 2.4 type: USB driver: hid-generic,snd-usb-audio,usbhid
  API: ALSA v: k6.1.0-26-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Qualcomm Atheros Killer E220x Gigabit Ethernet vendor: Gigabyte driver: alx v: kernel
    pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: d000 bus-ID: 09:00.0 chip-ID: 1969:e091
    class-ID: 0200
  IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  Device-2: Qualcomm Atheros AR9285 Wireless Network Adapter driver: ath9k v: kernel modules: wl
    pcie: gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 0b:00.0 chip-ID: 168c:002b class-ID: 0280
  IF: wlan0 state: down mac: <filter>
Drives:
  Local Storage: total: 7.8 TiB used: 3.12 TiB (40.0%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Seagate model: ST4000DM004-2CV104 size: 3.64 TiB
    block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s type: HDD rpm: 5425 serial: <filter>
    rev: 0001 scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: Seagate model: ST4000DM004-2CV104 size: 3.64 TiB
    block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s type: HDD rpm: 5425 serial: <filter>
    rev: 0001 scheme: GPT
  ID-3: /dev/sdc maj-min: 8:32 vendor: Seagate model: ST3320418AS size: 298.09 GiB block-size:
    physical: 512 B logical: 512 B speed: 3.0 Gb/s type: HDD rpm: 7200 serial: <filter> rev: CC35
    scheme: GPT
  ID-4: /dev/sdd maj-min: 8:48 vendor: Samsung model: SSD 860 EVO 250GB size: 232.89 GiB
    block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 1B6Q
    scheme: GPT
Partition:
  ID-1: / raw-size: 297.84 GiB size: 292.1 GiB (98.07%) used: 152.7 GiB (52.3%) fs: ext4
    dev: /dev/sdc2 maj-min: 8:34
  ID-2: /boot/efi raw-size: 256 MiB size: 252 MiB (98.46%) used: 274 KiB (0.1%) fs: vfat
    dev: /dev/sdc1 maj-min: 8:33
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 6 GiB used: 3 MiB (0.0%) priority: -2 file: /swap/swap
Sensors:
  System Temperatures: cpu: 29.0 C pch: 43.0 C mobo: N/A gpu: nvidia temp: 48 C
  Fan Speeds (RPM): N/A gpu: nvidia fan: 0%
Repos:
  Packages: 2814 pm: dpkg pkgs: 2801 libs: 1535 tools: apt,apt-get,aptitude,nala pm: rpm pkgs: 0
    pm: flatpak pkgs: 13
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb http://mirror.datamossa.io/mxlinux/mx/repo/ bookworm main non-free
    2: deb http://mirror.datamossa.io/mxlinux/mx/repo/ bookworm ahs
  Active apt repos in: /etc/apt/sources.list.d/nordvpn.list
    1: deb https://repo.nordvpn.com//deb/nordvpn/debian stable main
  Active apt repos in: /etc/apt/sources.list.d/signal-xenial.list
    1: deb [arch=amd64 signed-by=/usr/share/keyrings/signal-desktop-keyring.gpg] https://updates.signal.org/desktop/apt xenial main
Info:
  Processes: 247 Uptime: 48m wakeups: 5 Memory: 31.3 GiB used: 4.98 GiB (15.9%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: UEFI

User avatar
j2mcgreg
Global Moderator
Posts: 6815
Joined: Tue Oct 23, 2007 12:04 pm

Re: Audio devices randomly not detected

#12 Post by j2mcgreg »

@brinesharks
Your QSI shows three sound cards and as a first step, you should go to MX Tools --> Select Sound and designate one of them as the default. Because you have three, you may have to experiment a bit.
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brinesharks
Posts: 10
Joined: Sat Oct 19, 2024 9:27 pm

Re: Audio devices randomly not detected

#13 Post by brinesharks »

j2mcgreg wrote: Mon Nov 04, 2024 8:10 am @brinesharks
Your QSI shows three sound cards and as a first step, you should go to MX Tools --> Select Sound and designate one of them as the default. Because you have three, you may have to experiment a bit.
Thanks - I've done that and will see if it resolves the issue. One of the 'sound cards' shown is the bluetooth headset that I use.

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