HP MFP M277 dw - scanner problems (not working) [Solved]

[excollier114]

Hi, I had to re- install MX 23 yesterday after a hard drive failure (my data was backed up, thankfully)
My Printer is a HP Color Laser Jet Pro MFP M277 dw.
It is on my LAN
Until yesterday it had been working as expected, but now after the re-install I cannot get the scanner to work, below is my quick system info

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[CODE]System:
  Kernel: 6.1.0-20-amd64 [6.1.85-1] arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-20-amd64 root=UUID=<filter> ro quiet splash
  Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.36 info: xfce4-panel wm: xfwm v: 4.18.0 vt: 7
    dm: LightDM v: 1.26.0 Distro: MX-23.2_x64 Libretto July 31  2023 base: Debian GNU/Linux 12
    (bookworm)
Machine:
  Type: Desktop Mobo: Gigabyte model: GA-78LMT-USB3 v: x.x serial: <superuser required> BIOS: Award
    v: FA date: 04/23/2013
CPU:
  Info: model: AMD FX-4350 bits: 64 type: MT MCP arch: Piledriver level: v2 built: 2012-13
    process: GF 32nm family: 0x15 (21) model-id: 2 stepping: 0 microcode: 0x6000852
  Topology: cpus: 1x cores: 4 smt: enabled cache: L1: 192 KiB desc: d-4x16 KiB; i-2x64 KiB
    L2: 4 MiB desc: 2x2 MiB L3: 8 MiB desc: 1x8 MiB
  Speed (MHz): avg: 1404 high: 1406 min/max: 1400/4200 boost: enabled scaling:
    driver: acpi-cpufreq governor: ondemand cores: 1: 1406 2: 1400 3: 1406 4: 1406 bogomips: 33749
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT vulnerable
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Retpolines; IBPB: conditional; STIBP: disabled; RSB filling;
    PBRSB-eIBRS: Not affected; BHI: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: NVIDIA GF114 [GeForce GTX 560 Ti] vendor: Gigabyte driver: nouveau v: kernel non-free:
    series: 390.xx+ status: legacy-active (EOL~late 2022) arch: Fermi code: GF1xx process: 40/28nm
    built: 2010-16 pcie: gen: 1 speed: 2.5 GT/s lanes: 16 ports: active: DVI-I-1,DVI-I-2
    empty: HDMI-A-1 bus-ID: 01:00.0 chip-ID: 10de:1200 class-ID: 0300 temp: 39.0 C
  Display: x11 server: X.Org v: 1.21.1.7 compositor: xfwm v: 4.18.0 driver: X:
    loaded: modesetting unloaded: fbdev,vesa dri: nouveau gpu: nouveau display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.00x11.22")
    s-diag: 1055mm (41.54")
  Monitor-1: DVI-I-1 pos: primary,left model: AOC 2460 serial: <filter> built: 2017
    res: 1920x1080 hz: 60 dpi: 92 gamma: 1.2 size: 531x299mm (20.91x11.77") diag: 609mm (24")
    ratio: 16:9 modes: max: 1920x1080 min: 720x400
  Monitor-2: DVI-I-2 pos: right model: Acer S271HL serial: <filter> built: 2016 res: 1920x1080
    hz: 60 dpi: 82 gamma: 1.2 size: 598x336mm (23.54x13.23") diag: 686mm (27") ratio: 16:9 modes:
    max: 1920x1080 min: 720x400
  API: OpenGL v: 4.3 Mesa 22.3.6 renderer: NVCE direct-render: Yes
Audio:
  Device-1: AMD SBx00 Azalia vendor: Gigabyte driver: snd_hda_intel v: kernel bus-ID: 00:14.2
    chip-ID: 1002:4383 class-ID: 0403
  Device-2: NVIDIA GF114 HDMI Audio vendor: Gigabyte driver: snd_hda_intel v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:0e0c class-ID: 0403
  API: ALSA v: k6.1.0-20-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Gigabyte driver: r8169
    v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: ce00 bus-ID: 03:00.0 chip-ID: 10ec:8168
    class-ID: 0200
  IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 931.51 GiB used: 47.22 GiB (5.1%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Western Digital model: WD10EZEX-21WN4A0 size: 931.51 GiB
    block-size: physical: 4096 B logical: 512 B speed: <unknown> type: HDD rpm: 7200 serial: <filter>
    rev: 1A01 scheme: MBR
Partition:
  ID-1: / raw-size: 931.51 GiB size: 915.81 GiB (98.31%) used: 47.22 GiB (5.2%) fs: ext4
    dev: /dev/sda1 maj-min: 8:1
Swap:
  Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 4 GiB used: 0 KiB (0.0%) priority: -2 file: /swap/swap
Sensors:
  System Temperatures: cpu: 15.8 C mobo: N/A gpu: nouveau temp: 39.0 C
  Fan Speeds (RPM): N/A gpu: nouveau fan: 1740
Repos:
  Packages: pm: dpkg pkgs: 2114 libs: 1074 tools: apt,apt-get,aptitude,nala,synaptic pm: rpm
    pkgs: 0 pm: flatpak pkgs: 0
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
    1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
    1: deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/debian.list
    1: deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
    2: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/mx.list
    1: deb http://mxlinux.mirrors.uk2.net/packages/mx/repo/ bookworm main non-free
Info:
  Processes: 229 Uptime: 6m wakeups: 1 Memory: 15.6 GiB used: 1.58 GiB (10.1%) Init: SysVinit
  v: 3.06 runlevel: 5 default: graphical tool: systemctl Compilers: gcc: 12.2.0 alt: 12
  Client: shell wrapper v: 5.2.15-release inxi: 3.3.26
Boot Mode: BIOS (legacy, CSM, MBR)

[/code]

this is what I see when attempting to scan



Printing works fine, I have tried hp-setup as in previous distros but to no avail - is there any way to get the plug-in installed?

Any help accepted gratefully

[excollier114]

I forgot to add, that the scanner is detected and identified




I installed the HP gui, which gave me the HP Toolbox and tried to install the plug-in from there but it requires a root password ( I didn't set that up at install time) so I'm stuck at that stage now

[excollier114]

Ok, I dug around and made a root password using:

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sudo passwd root

used this new password to complete the plug-in install and now the scanner works perfectly!!

Happy days

[j2mcgreg]

MX 23 defaults to sudo, so all that is required is your normal log in name and password. Alternatively, you could run:

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sudo hp-setup

in a terminal to get the plug in installed.

[excollier114]

MX 23 defaults to sudo, so all that is required is your normal log in name and password. Alternatively, you could run:

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sudo hp-setup

in a terminal to get the plug in installed.

I had already tried those, and they failed.
The HP device manager only accepts a password for root - I created one and it worked
Thanks for your input

[galaxysurfer]

Hi,
I am in same boat. I cant get past the network coupling. I don't get the popup to install hp driver. Does this have something to do with HP's move to a subscription model?
I want to get my printer working with Mxlinux again.

[Eadwine Rose]

Please start your own topic, thanks.

[galaxysurfer]

sorry didn't mean to jump on toes. I happen to have same printer. will move on

[Eadwine Rose]

We are better able to help individuals in their own threads. Nobody has the exact same computer and system running, even though you have the same printer.