HP Printer not working

[GuitarGary]

Code: Select all

System:    Kernel: 5.10.0-21-amd64 [5.10.162-1] x86_64 bits: 64 compiler: gcc v: 10.2.1 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.10.0-21-amd64 
           root=UUID=<filter> ro quiet splash 
           Desktop: Xfce 4.18.1 tk: Gtk 3.24.24 info: xfce4-panel wm: xfwm 4.18.0 vt: 7 
           dm: LightDM 1.26.0 Distro: MX-21.3_x64 Wildflower September 18  2022 
           base: Debian GNU/Linux 11 (bullseye) 
Machine:   Type: Laptop System: LENOVO product: 20AWS00K00 v: ThinkPad T440p serial: <filter> 
           Chassis: type: 10 serial: <filter> 
           Mobo: LENOVO model: 20AWS00K00 serial: <filter> UEFI-[Legacy]: LENOVO 
           v: GLET77WW (2.31 ) date: 01/27/2015 
Battery:   ID-1: BAT0 charge: 44.2 Wh (100.0%) condition: 44.2/56.2 Wh (78.7%) volts: 12.1 
           min: 10.8 model: LGC 45N1147 type: Li-ion serial: <filter> status: Full 
CPU:       Info: Dual Core model: Intel Core i5-4300M bits: 64 type: MT MCP arch: Haswell 
           family: 6 model-id: 3C (60) stepping: 3 microcode: 28 cache: L2: 3 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 20751 
           Speed: 1000 MHz min/max: 800/3300 MHz Core speeds (MHz): 1: 1000 2: 1004 3: 999 4: 999 
           Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled 
           Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable 
           Type: mds mitigation: Clear CPU buffers; SMT vulnerable 
           Type: meltdown mitigation: PTI 
           Type: mmio_stale_data status: Unknown: No mitigations 
           Type: retbleed status: Not affected 
           Type: spec_store_bypass 
           mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW, STIBP: 
           conditional, RSB filling, PBRSB-eIBRS: Not affected 
           Type: srbds mitigation: Microcode 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel 4th Gen Core Processor Integrated Graphics 
           vendor: Lenovo ThinkPad T440p driver: i915 v: kernel bus-ID: 00:02.0 chip-ID: 8086:0416 
           class-ID: 0300 
           Device-2: Acer SunplusIT Integrated Camera type: USB driver: uvcvideo bus-ID: 1-12:5 
           chip-ID: 5986:0268 class-ID: 0e02 
           Display: x11 server: X.Org 1.20.11 compositor: xfwm4 v: 4.18.0 driver: 
           loaded: modesetting unloaded: fbdev,vesa display-ID: :0.0 screens: 1 
           Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0") 
           s-diag: 414mm (16.3") 
           Monitor-1: eDP-1 res: 1366x768 hz: 60 dpi: 112 size: 310x174mm (12.2x6.9") 
           diag: 355mm (14") 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 4600 (HSW GT2) v: 4.5 Mesa 20.3.5 
           compat-v: 3.0 direct render: Yes 
Audio:     Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio 
           vendor: Lenovo ThinkPad T440p driver: snd_hda_intel v: kernel bus-ID: 00:03.0 
           chip-ID: 8086:0c0c class-ID: 0403 
           Device-2: Intel 8 Series/C220 Series High Definition Audio 
           vendor: Lenovo ThinkPad T440p driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 
           chip-ID: 8086:8c20 class-ID: 0403 
           Sound Server-1: ALSA v: k5.10.0-21-amd64 running: yes 
           Sound Server-2: PulseAudio v: 14.2 running: yes 
Network:   Device-1: Intel Ethernet I217-LM vendor: Lenovo ThinkPad T440p driver: e1000e v: kernel 
           port: 3080 bus-ID: 00:19.0 chip-ID: 8086:153a class-ID: 0200 
           IF: eth0 state: down mac: <filter> 
           Device-2: Intel Wireless 7260 driver: iwlwifi v: kernel modules: wl port: efa0 
           bus-ID: 03:00.0 chip-ID: 8086:08b2 class-ID: 0280 
           IF: wlan0 state: up mac: <filter> 
Bluetooth: Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 
           bus-ID: 1-11:4 chip-ID: 8087:07dc class-ID: e001 
           Report: hciconfig ID: hci0 rfk-id: 2 state: up address: <filter> bt-v: 2.1 lmp-v: 4.0 
           sub-v: 500 hci-v: 4.0 rev: 500 
           Info: acl-mtu: 1021:5 sco-mtu: 96:5 link-policy: rswitch hold sniff 
           link-mode: slave accept service-classes: rendering, capturing, object transfer, audio 
Drives:    Local Storage: total: 119.24 GiB used: 55.75 GiB (46.8%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/sda maj-min: 8:0 vendor: LITE-ON IT model: LCS-128L9S size: 119.24 GiB 
           block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> 
           rev: 201 scheme: MBR 
Partition: ID-1: / raw-size: 113.23 GiB size: 110.9 GiB (97.94%) used: 55.75 GiB (50.3%) fs: ext4 
           dev: /dev/sda1 maj-min: 8:1 
Swap:      Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default) 
           ID-1: swap-1 type: partition size: 6 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/sda2 
           maj-min: 8:2 
Sensors:   System Temperatures: cpu: 50.0 C mobo: 0.0 C 
           Fan Speeds (RPM): cpu: 0 
Repos:     Packages: note: see --pkg apt: 2391 lib: 1281 flatpak: 0 
           No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
           1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ bullseye main
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian bullseye-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian bullseye main contrib non-free
           2: deb http://security.debian.org/debian-security bullseye-security main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/megasync.list 
           1: deb [signed-by=/usr/share/keyrings/meganz-archive-keyring.gpg] https://mega.nz/linux/repo/Debian_11/ ./
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://mxrepo.com/mx/repo/ bullseye main non-free
           Active apt repos in: /etc/apt/sources.list.d/signal-xenial-added-by-mxpi.list 
           1: deb [arch=amd64] https://updates.signal.org/desktop/apt xenial main
           Active apt repos in: /etc/apt/sources.list.d/vivaldi.list 
           1: deb [arch=amd64] https://repo.vivaldi.com/stable/deb/ stable main
Info:      Processes: 239 Uptime: 3m wakeups: 3 Memory: 7.47 GiB used: 1.74 GiB (23.3%) 
           Init: SysVinit v: 2.96 runlevel: 5 default: 5 tool: systemctl Compilers: gcc: N/A 
           alt: 10 Client: shell wrapper v: 5.1.4-release inxi: 3.3.06 
Boot Mode: BIOS (legacy, CSM, MBR)

DeepinScreenshot_select-area_20230320182825.png

[j2mcgreg]

You do have to tell us the model of the printer and the details of the problem. "Not working" is too vague.

edited to add, now that I noticed your info box at the bottom, that communication error is also a bit vague. Is the printer networked or are you using a usb port? If USB, have you tried both ports on your Thinkpad? Have you tried a different usb cable or cleaned the ports with some compressed air? What were you trying to print when you got the error message?

[Stevo]

It does say it's an OfficeJet Pro 8600 Fax, but we'd like to know if they are trying to use hplip, which version of it if so, and if the printer works with the same setup in any other OS.

[Eadwine Rose]

You DID install HP Printing in the MX Package Installer?

[GuitarGary]

I have USB connection. Was trying to print PDF.
Decided to print image with Deepin Screenshot. dialogue showed printer was paused. Turned on, now works

[Huckleberry Finn]

But that "solved" won't appear anywhere, just click the check-mark icon(s) like this: