MX-Linux 21 Lost internet connection [Solved]

[addy]

Hi Guys,
Firstly i love MX-Linux 21 wildflower after transitioning from Linux mint, however after a few weeks i have experienced loss of internet twice and i am not sure why this is happening. After looking at this issue via forums a Kernal issue was mentioned so i put my USB stick back in and in MX USB Live Kernal updater followed the instructions and it worked, that was yesterday today it has stopped working again.
I know this issue has happened with others but not sure where to go now, any help would be appreciated, system info below hope i have done it right?
I noticed in the network assistant there is no ip address showing in the external ip address, and in the status it is blank. If you require any more info please let me know

Using Omen 017 laptop

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System:    Kernel: 5.18.0-4mx-amd64 [5.18.16-1~mx21+1] x86_64 bits: 64 compiler: gcc v: 10.2.1 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.18.0-4mx-amd64 
           root=UUID=<filter> ro quiet splash 
           Desktop: Xfce 4.18.0 tk: Gtk 3.24.24 info: xfce4-panel wm: xfwm 4.18.0 vt: 7 
           dm: LightDM 1.26.0 Distro: MX-21.3_ahs_x64 Wildflower September 18  2022 
           base: Debian GNU/Linux 11 (bullseye) 
Machine:   Type: Laptop System: HP product: OMEN by HP Laptop 17-ck0xxx v: N/A serial: <filter> 
           Chassis: type: 10 serial: <filter> 
           Mobo: HP model: 88F7 v: 86.42 serial: <filter> UEFI: AMI v: F.41 date: 09/08/2022 
Battery:   ID-1: BAT0 charge: 59.6 Wh (82.0%) condition: 72.7/83.0 Wh (87.6%) volts: 11.7 
           min: 11.6 model: HP Primary type: Li-ion serial: <filter> status: Discharging 
           cycles: 102 
CPU:       Info: 8-Core model: 11th Gen Intel Core i7-11800H bits: 64 type: MT MCP 
           arch: Tiger Lake family: 6 model-id: 8D (141) stepping: 1 microcode: 40 cache: 
           L2: 24 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 73728 
           Speed: 1150 MHz min/max: 800/4600 MHz Core speeds (MHz): 1: 1150 2: 801 3: 800 4: 1106 
           5: 2898 6: 956 7: 801 8: 1612 9: 2069 10: 907 11: 1924 12: 801 13: 1275 14: 1069 
           15: 996 16: 803 
           Vulnerabilities: Type: itlb_multihit status: Not affected 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: mmio_stale_data status: Not affected 
           Type: retbleed status: Not affected 
           Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 
           mitigation: Enhanced IBRS, IBPB: conditional, RSB filling, PBRSB-eIBRS: SW sequence 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel TigerLake-H GT1 [UHD Graphics] vendor: Hewlett-Packard driver: i915 
           v: kernel bus-ID: 0000:00:02.0 chip-ID: 8086:9a60 class-ID: 0300 
           Device-2: NVIDIA GA106M [GeForce RTX 3060 Mobile / Max-Q] vendor: Hewlett-Packard 
           driver: nvidia v: 510.108.03 alternate: nouveau,nvidia_current_drm,nvidia_current 
           bus-ID: 0000:01:00.0 chip-ID: 10de:2520 class-ID: 0300 
           Device-3: Quanta HP Wide Vision HD Camera type: USB driver: uvcvideo bus-ID: 3-6:3 
           chip-ID: 0408:5423 class-ID: 0e02 serial: <filter> 
           Display: x11 server: X.Org 1.20.14 compositor: compton v: 1 driver: 
           loaded: modesetting,nouveau unloaded: fbdev,vesa alternate: nv display-ID: :0.0 
           screens: 1 
           Screen-1: 0 s-res: 2560x1440 s-dpi: 96 s-size: 677x381mm (26.7x15.0") 
           s-diag: 777mm (30.6") 
           Monitor-1: eDP-1 res: 2560x1440 hz: 60 dpi: 170 size: 382x215mm (15.0x8.5") 
           diag: 438mm (17.3") 
           OpenGL: renderer: Mesa Intel UHD Graphics (TGL GT1) v: 4.6 Mesa 22.0.5 
           direct render: Yes 
Audio:     Device-1: Intel Tiger Lake-H HD Audio vendor: Hewlett-Packard 
           driver: sof-audio-pci-intel-tgl alternate: snd_hda_intel,snd_sof_pci_intel_tgl 
           bus-ID: 0000:00:1f.3 chip-ID: 8086:43c8 class-ID: 0401 
           Device-2: NVIDIA vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus-ID: 0000:01:00.1 chip-ID: 10de:228e class-ID: 0403 
           Sound Server-1: ALSA v: k5.18.0-4mx-amd64 running: yes 
           Sound Server-2: PulseAudio v: 14.2 running: yes 
           Sound Server-3: PipeWire v: 0.3.19 running: no 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
           vendor: Hewlett-Packard driver: r8169 v: kernel port: 3000 bus-ID: 0000:2d:00.0 
           chip-ID: 10ec:8168 class-ID: 0200 
           IF: eth0 state: down mac: <filter> 
           Device-2: Intel Wi-Fi 6 AX210/AX211/AX411 160MHz driver: iwlwifi v: kernel modules: wl 
           port: 3000 bus-ID: 0000:2e:00.0 chip-ID: 8086:2725 class-ID: 0280 
           IF: wlan0 state: up mac: <filter> 
           IF-ID-1: ipv6leakintrf0 state: unknown speed: N/A duplex: N/A mac: <filter> 
Bluetooth: Device-1: Cambridge Silicon Radio Bluetooth Dongle (HCI mode) type: USB driver: btusb 
           v: 0.8 bus-ID: 3-2:2 chip-ID: 0a12:0001 class-ID: e001 
           Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter> bt-v: 2.1 lmp-v: 4.0 
           sub-v: 22bb hci-v: 4.0 rev: 22bb 
           Info: acl-mtu: 310:10 sco-mtu: 64:8 link-policy: rswitch hold sniff park 
           link-mode: slave accept service-classes: rendering, capturing, object transfer, audio 
           Device-2: Intel type: USB driver: btusb v: 0.8 bus-ID: 3-7:4 chip-ID: 8087:0032 
           class-ID: e001 
           Report: ID: hci1 rfk-id: 2 state: up address: <filter> 
           Info: acl-mtu: 1021:4 sco-mtu: 96:6 link-policy: rswitch sniff link-mode: slave accept 
           service-classes: rendering, capturing, object transfer, audio 
RAID:      Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd v: 0.6 
           port: 5000 bus-ID: 0000:00:0e.0 chip-ID: 8086.9a0b rev: class-ID: 0104 
Drives:    Local Storage: total: 968.19 GiB used: 15.16 GiB (1.6%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: MZVL21T0HCLR-00BH1 
           size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s lanes: 4 
           type: SSD serial: <filter> rev: HPS2NGXH temp: 34.9 C scheme: GPT 
           ID-2: /dev/sda maj-min: 8:0 type: USB vendor: SanDisk model: USB 3.2Gen1 
           size: 14.32 GiB block-size: physical: 512 B logical: 512 B type: N/A serial: <filter> 
           rev: 1.00 scheme: MBR 
           SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure? 
Partition: ID-1: / raw-size: 945.61 GiB size: 929.7 GiB (98.32%) used: 13.11 GiB (1.4%) fs: ext4 
           dev: /dev/nvme0n1p2 maj-min: 259:2 
           ID-2: /boot/efi raw-size: 256 MiB size: 252 MiB (98.46%) used: 274 KiB (0.1%) fs: vfat 
           dev: /dev/nvme0n1p1 maj-min: 259:1 
Swap:      Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default) 
           ID-1: swap-1 type: partition size: 8 GiB used: 0 KiB (0.0%) priority: -2 
           dev: /dev/nvme0n1p3 maj-min: 259:3 
Sensors:   System Temperatures: cpu: 31.0 C mobo: N/A 
           Fan Speeds (RPM): cpu: 2000 fan-2: 0 
Repos:     Packages: note: see --pkg apt: 2272 lib: 1192 flatpak: 0 
           No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
           1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ bullseye main
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian bullseye-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian bullseye main contrib non-free
           2: deb http://security.debian.org/debian-security bullseye-security main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/google-earth-pro.list 
           1: deb [arch=amd64] http://dl.google.com/linux/earth/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://mxlinux.mirrors.uk2.net/packages/mx/repo/ bullseye main non-free
           2: deb http://mxlinux.mirrors.uk2.net/packages/mx/repo/ bullseye ahs
           Active apt repos in: /etc/apt/sources.list.d/protonvpn-stable.list 
           1: deb [arch="all", signed-by=/usr/share/keyrings/protonvpn-stable-archive-keyring.gpg] https://repo.protonvpn.com/debian stable main
Info:      Processes: 338 Uptime: 27m wakeups: 3 Memory: 15.28 GiB used: 2.13 GiB (13.9%) 
           Init: SysVinit v: 2.96 runlevel: 5 default: 5 tool: systemctl Compilers: gcc: 10.2.1 
           alt: 10 Client: shell wrapper v: 5.1.4-release inxi: 3.3.06 
Boot Mode: UEFI

[Huckleberry Finn]

It shows driver loaded (driver: iwlwifi) and

wlan0 state: up

So, it must be something else (device is working).

Not to solve this, but (kernel) 5.18 and 19 have reached EOL. I would install 6.1 with 2 clicks only from "MX Package Installer", the 1st tab.
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echo 'nameserver 1.1.1.1' | sudo tee /etc/resolv.conf

Right after that try to open a web page and tell us whether it works..

[j2mcgreg]

When these outages occur, are any other devices affected? I think that it's important, in these early stages, to isolate or eliminate your router and ISP as possible causes.

[addy]

Thanks for all your help and advice, I tried the command you gave me and once i entered the password it came back with name server 1.1.1.1', i tried the browser and it works fine hope it stays that way. Will look at the Kernal upgrade to 6.1 as the Kernal appears to be the main issue.

Cheers addy

[Huckleberry Finn]

... and it works fine...

So fine :)

... hope it stays that way...

That one was temporary just to see first. To make it permanent:

Right-click on Network icon: "Edit Connections" then edit yours, open the IPv4 tab, paste this into "Additional DNS Servers" area, save, reboot (or logout-login).

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1.1.1.1, 1.0.0.1, 8.8.8.8

(In case you don't want Google for whatever reason, you may exclude the 8.8...)

[Huckleberry Finn]

This is not related to this issue, but just while you're at it: Also go to the 1st tab and check "All users may ..." and also set a higher number than 0 for priority (anything.. 3.. 5.. 10 ... )

(In case you still have such problems, we'll do it (dns) another way.)

[j2mcgreg]

Thanks for all your help and advice, I tried the command you gave me and once i entered the password it came back with name server 1.1.1.1', i tried the browser and it works fine hope it stays that way. Will look at the Kernal upgrade to 6.1 as the Kernal appears to be the main issue.

Cheers addy

FYI, the name server address that Huckleberry Finn had you install is for the public DNS server operated by Cloudfare. That it solved your issue is a good indication that your ISP is having DNS server issues and that there is nothing wrong with your own computer.

[addy]

Hi Guys,
Unfortunately my laptop loses the setting when it shuts down is there a way i can lock the settings i enter into the terminal. See above posts for more info?
Thanks Ian

[Huckleberry Finn]

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sudo tee /etc/resolv2.conf <<!
nameserver 1.1.1.1
nameserver 1.0.0.1
nameserver 8.8.8.8
!

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sudo rm /etc/resolv.conf ; sudo ln -s /etc/resolv2.conf /etc/resolv.conf

P.S. It's normal that the terminal warns you about security when you paste the first one, just click "paste" then press Enter.

[Huckleberry Finn]

... And if you do these within your modem settings (if you like only) then it'll be valid for all users and all systems (by default) (no matter Windows, Linux and what Linux Distro etc.) that are connected to internet via that device :)

Like this.