No sound on laptop huawei matebook 14 amd 2021 klvl-w56w

[xukamunnam]

Dear,

The sound work fine on window 11, but in Linux it only recognize external device like headphone and I can only hear sound, not using mic.
I have searched this problem at some sites, such as

https://ask.fedoraproject.org/t/no-soun ... a-35/18681

https://consumer.huawei.com/en/communit ... Id_169472/

As I understand, this laptop uses 'Everest I2S codec audio device' that has not fully support yet, I just want to ask is there any update yet to solve this?

I can bear with using only headphone, but I want to make the microphone either on laptop or headphone working.

my system info

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System:    Kernel: 5.10.0-16-amd64 x86_64 bits: 64 compiler: gcc v: 10.2.1 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.10.0-16-amd64 root=UUID=<filter> ro quiet splash 
           Desktop: KDE Plasma 5.20.5 tk: Qt 5.15.2 wm: kwin_x11 vt: 7 dm: SDDM 
           Distro: MX-21.1_KDE_x64 Wildflower April 9  2022 base: Debian GNU/Linux 11 (bullseye) 
Machine:   Type: Laptop System: HUAWEI product: KLVL-WXXW v: M1010 serial: <filter> 
           Mobo: HUAWEI model: KLVL-WXXW-PCB v: M1010 serial: <filter> UEFI: HUAWEI v: 1.07 date: 12/03/2021 
Battery:   ID-1: BAT0 charge: 56.7 Wh (100.0%) condition: 56.7/54.9 Wh (103.1%) volts: 8.7 min: 7.6 
           model: Desay HB4593R1ECW-22T0 type: Li-ion serial: <filter> status: Full cycles: 2 
CPU:       Info: 6-Core model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64 type: MT MCP arch: Zen 2 family: 17 (23) 
           model-id: 68 (104) stepping: 1 microcode: 8608102 cache: L2: 3 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 50306 
           Speed: 1422 MHz min/max: 1400/4056 MHz boost: enabled Core speeds (MHz): 1: 1422 2: 1354 3: 1397 4: 1397 5: 1620 
           6: 1578 7: 1566 8: 1676 9: 1397 10: 1397 11: 1397 12: 1397 
           Vulnerabilities: Type: itlb_multihit status: Not affected 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: mmio_stale_data status: Not affected 
           Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW, STIBP: conditional, RSB filling 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Lucienne driver: amdgpu v: kernel bus-ID: 03:00.0 chip-ID: 1002:164c 
           class-ID: 0300 
           Device-2: Cheng Uei Precision Industry (Foxlink) HD Camera type: USB driver: uvcvideo bus-ID: 3-4:4 
           chip-ID: 05c8:03f2 class-ID: 0e02 
           Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver: loaded: amdgpu,ati unloaded: fbdev,modesetting,vesa 
           display-ID: :0 screens: 1 
           Screen-1: 0 s-res: 2160x1440 s-dpi: 96 s-size: 571x381mm (22.5x15.0") s-diag: 686mm (27") 
           Monitor-1: eDP res: 2160x1440 hz: 60 dpi: 185 size: 296x197mm (11.7x7.8") diag: 356mm (14") 
           OpenGL: renderer: AMD RENOIR (DRM 3.40.0 5.10.0-16-amd64 LLVM 12.0.1) v: 4.6 Mesa 21.2.5 direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] Renoir Radeon High Definition Audio driver: snd_hda_intel v: kernel 
           bus-ID: 03:00.1 chip-ID: 1002:1637 class-ID: 0403 
           Device-2: Advanced Micro Devices [AMD] ACP/ACP3X/ACP6x Audio Coprocessor driver: snd_rn_pci_acp3x v: kernel 
           alternate: snd_pci_acp3x bus-ID: 03:00.5 chip-ID: 1022:15e2 class-ID: 0480 
           Sound Server-1: ALSA v: k5.10.0-16-amd64 running: yes 
           Sound Server-2: PulseAudio v: 14.2 running: yes 
Network:   Device-1: Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter vendor: & Tele RSH driver: rtw_8822ce v: N/A 
           modules: rtw88_8822ce,wl port: 2000 bus-ID: 01:00.0 chip-ID: 10ec:c822 class-ID: 0280 
           IF: wlan0 state: up mac: <filter> 
Bluetooth: Device-1: Cambridge Silicon Radio Bluetooth Dongle (HCI mode) type: USB driver: btusb v: 0.8 bus-ID: 3-2:2 
           chip-ID: 0a12:0001 class-ID: e001 
           Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter> bt-v: 2.1 lmp-v: 4.0 sub-v: 22bb hci-v: 4.0 
           rev: 22bb 
           Info: acl-mtu: 310:10 sco-mtu: 64:8 link-policy: rswitch hold sniff park link-mode: slave accept 
           service-classes: rendering, capturing, object transfer, audio 
           Device-2: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8 bus-ID: 3-3:3 chip-ID: 1358:c123 class-ID: e001 
           serial: <filter> 
           Report: ID: hci1 rfk-id: 2 state: up address: <filter> bt-v: 3.0 lmp-v: 5.1 sub-v: 8822 hci-v: 5.1 rev: c 
           Info: acl-mtu: 1021:6 sco-mtu: 255:12 link-policy: rswitch hold sniff park link-mode: slave accept 
           service-classes: rendering, capturing, object transfer, audio 
Drives:    Local Storage: total: 476.94 GiB used: 21.4 GiB (4.5%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/nvme0n1 maj-min: 259:0 model: 311CD0512GB size: 476.94 GiB block-size: physical: 512 B logical: 512 B 
           speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter> rev: EDFOB0.7 temp: 29.9 C scheme: GPT 
Partition: ID-1: / raw-size: 390.92 GiB size: 383.71 GiB (98.16%) used: 21.36 GiB (5.6%) fs: ext4 dev: /dev/nvme0n1p7 
           maj-min: 259:7 
           ID-2: /boot/efi raw-size: 200 MiB size: 196 MiB (98.00%) used: 44.7 MiB (22.8%) fs: vfat dev: /dev/nvme0n1p1 
           maj-min: 259:1 
Swap:      Kernel: swappiness: 15 (default 60) cache-pressure: 100 (default) 
           ID-1: swap-1 type: partition size: 8.79 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/nvme0n1p8 maj-min: 259:8 
Sensors:   System Temperatures: cpu: 44.8 C mobo: N/A gpu: amdgpu temp: 40.0 C 
           Fan Speeds (RPM): N/A 
Repos:     Packages: note: see --pkg apt: 2532 lib: 1432 flatpak: 0 
           No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
           1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ bullseye main
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian bullseye-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian bullseye main contrib non-free
           2: deb http://security.debian.org/debian-security bullseye-security main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
           1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/home:lamlng.list 
           1: deb http://download.opensuse.org/repositories/home:/lamlng/Debian_11/ /
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb https://mirror.kku.ac.th/mx-packages/mx/repo/ bullseye main non-free
           2: deb https://mirror.kku.ac.th/mx-packages/mx/repo/ bullseye ahs
           Active apt repos in: /etc/apt/sources.list.d/nodesource.list 
           1: deb [signed-by=/usr/share/keyrings/nodesource.gpg] https://deb.nodesource.com/node_16.x bullseye main
           2: deb-src [signed-by=/usr/share/keyrings/nodesource.gpg] https://deb.nodesource.com/node_16.x bullseye main
           Active apt repos in: /etc/apt/sources.list.d/slack.list 
           1: deb https://packagecloud.io/slacktechnologies/slack/debian/ jessie main
Info:      Processes: 285 Uptime: 57m wakeups: 2 Memory: 15.06 GiB used: 3.5 GiB (23.2%) Init: SysVinit v: 2.96 runlevel: 5 
           default: 5 tool: systemctl Compilers: gcc: 10.2.1 alt: 10 Shell: Bash v: 5.1.4 
           running-in: quick-system-info-mx inxi: 3.3.06 
Boot Mode: UEFI

Thanks,

[JuliomX:]

Hi, I have the same processor, but not the same laptop, however I also had the same audio problem, it was solved using the "AHS" version with newer kernel, 5.16, however it is possible to upgrade to 5.17 very easily from the MX package installer, that last version adds more compatibilities with our processors.

I hope it will help you.

[xukamunnam]

Hi, I have the same processor, but not the same laptop, however I also had the same audio problem, it was solved using the "AHS" version with newer kernel, 5.16, however it is possible to upgrade to 5.17 very easily from the MX package installer, that last version adds more compatibilities with our processors.

I hope it will help you.

Thank for your solution, I just installed both 5.16 and 5.17 'ahs' but the problem is not solved. The configuration of PulseAudio control only show an 'play Hifi quality music (unplugged) (unavailable))'. it still cannot detect the sound card.

[Eadwine Rose]

MX Select Sound in the menu. Did you select your sound card there?

[xukamunnam]

MX Select Sound in the menu. Did you select your sound card there?

I did, it has 2 options and none of them workings.

Code: Select all

Generic: HD-Intel - HD-Audio Generic
acp: acp

[Huckleberry Finn]

So, you can try the latest kernel: 5.18 from "Debian Backports" tab in MX Package Installer:

type 5.18 in the search bar,

linux-headers-5.18.0-0.bpo.1-amd64
linux-image-5.18.0-0.bpo.1-amd64-unsigned ( Or: linux-image-5.18.0-0.bpo.1-amd64 , which is signed )

Check both (in fact 4 items but it'll do the rest for you), click install, reboot.
__________________________________________________________________

As always: Don't forget to disable "Fast Startup" on Windows (as it keeps devices busy for it doesn't really shutdown).

Also: Alsamixer from menu, press F6 , select 0 ... Intel (rather than the "Default") then press F5 ...

Play with the bars using the arrow keys. You can unmute/mute any item with the M key from keyboard. Note that any item may be at max. and still be muted.
_________________________

P.S. MX KDE is already AHS, just with the default 5.10 kernel.
_________________________

P.P.S. You'll find the older kernels in "Advanced Options" in Grub, to boot with, in case of a boot problem. Also you can remove the unneeded kernels simply with "MX Cleanup" - "Kernel Removal Tool" below the window.. (Alternatively : with MXPI, same way as installation)

[xukamunnam]

So, you can try the latest kernel: 5.18 from "Debian Backports" tab in MX Package Installer:

type 5.18 in the search bar,

linux-headers-5.18.0-0.bpo.1-amd64
linux-image-5.18.0-0.bpo.1-amd64-unsigned ( Or: linux-image-5.18.0-0.bpo.1-amd64 , which is signed )

Check both (in fact 4 items but it'll do the rest for you), click install, reboot.
__________________________________________________________________

As always: Don't forget to disable "Fast Startup" on Windows (as it keeps devices busy for it doesn't really shutdown).

Also: Alsamixer from menu, press F6 , select 0 ... Intel (rather than the "Default") then press F5 ...

Play with the bars using the arrow keys. You can unmute/mute any item with the M key from keyboard. Note that any item may be at max. and still be muted.
_________________________

P.S. MX KDE is already AHS, just with the default 5.10 kernel.
_________________________

P.P.S. You'll find the older kernels in "Advanced Options" in Grub, to boot with, in case of a boot problem. Also you can remove the unneeded kernels simply with "MX Cleanup" - "Kernel Removal Tool" below the window.. (Alternatively : with MXPI, same way as installation)

Thank,
I have installed 5.18 pkgs and disabled "fast startup" as you suggest but it's not working. the alsamixer don't has '...Intel' as attached picture,

[Huckleberry Finn]

Ok, you can try 0 HD-Audio ... then F5 (... though it doesn't look promising)

... but in Linux ...

Have you tried any other distros? Especially Fedora or Garuda ? (no need to install, trying on live session is enough)

[JuliomX:]

Hi, I have the same processor, but not the same laptop, however I also had the same audio problem, it was solved using the "AHS" version with newer kernel, 5.16, however it is possible to upgrade to 5.17 very easily from the MX package installer, that last version adds more compatibilities with our processors.

I hope it will help you.

Thank for your solution, I just installed both 5.16 and 5.17 'ahs' but the problem is not solved. The configuration of PulseAudio control only show an 'play Hifi quality music (unplugged) (unavailable))'. it still cannot detect the sound card.

A pity that it has not been solved, I just searched other forums and all have the same problem, this is because the manufacturer of the audio board does not have support for Linux and the problem will remain the same even if you install another distro.

It would be a matter of waiting for the manufacturer to solve the problem or for the community to do so.

[xukamunnam]

Update

I can active the mic of this laptop using this solution

Code: Select all

https://forums.linuxmint.com/viewtopic.php?p=1920282#p1920282

The sound work fine via bluetooth devices but the driver 'snd_rn_pci_acp3x' still not recognize laptop speaker.