ZBook crashes when on battery

[gpaladin]

ZBook crashes (turns off unexpectedly) when running on battery. Also when waking up from sleep... Makes system unusable for any serious work.

Are there any special Bios settings or some other settings that could solve this?

[j2mcgreg]

We can't help you until you post the Quick system Info for your computer. Just follow these directions:

viewtopic.php?f=23&t=58633

[Huckleberry Finn]

ZBook crashes (turns off unexpectedly) when running on battery.

So, (to make it sure) can we say no problem when power adapter is plugged ?

If yes, you can install tlpui from MXPI Test Repo, and see on Gui what's up ..
(or remove tlp for now to see if it helps, later you can install again if you like)

P.S. That link is just for info about tlp. Install/remove via "MX Package Installer".

If there's SSD especially, set sata mode to Ahci in Bios.
But if you have Windows, too, in order not to make that unbootable, you need to open Regedit first and make 2 simple changes there.

... and always: Menu => MX Tools => Quick System Info :)

[gpaladin]

Code: Select all

System:    Host: <filter> Kernel: 5.6.0-2-amd64 x86_64 bits: 64 compiler: gcc v: 8.3.0 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.6.0-2-amd64 
           root=UUID=<filter> ro quiet splash 
           Desktop: KDE Plasma 5.14.5 wm: kwin_x11 dm: SDDM 
           Distro: MX-19.2_KDE_x64 patito feo August 16  2020 
           base: Debian GNU/Linux 10 (buster) 
Machine:   Type: Laptop System: Hewlett-Packard product: HP ZBook 17 G2 v: A3009DD10303 
           serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: Hewlett-Packard model: 2255 v: KBC Version 03.12 serial: <filter> 
           UEFI: Hewlett-Packard v: M70 Ver. 01.26 date: 03/03/2020 
Battery:   ID-1: BAT0 charge: 58.3 Wh condition: 58.3/58.3 Wh (100%) volts: 16.5/14.8 
           model: Hewlett-Packard Primary type: Li-ion serial: <filter> status: Full 
CPU:       Topology: Quad Core model: Intel Core i7-4810MQ bits: 64 type: MT MCP arch: Haswell 
           family: 6 model-id: 3C (60) stepping: 3 microcode: 28 L2 cache: 6144 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 44698 
           Speed: 1397 MHz min/max: 800/3800 MHz Core speeds (MHz): 1: 1397 2: 1397 3: 1397 
           4: 1397 5: 1397 6: 1397 7: 1397 8: 1403 
           Vulnerabilities: Type: itlb_multihit status: KVM: Split huge pages 
           Type: l1tf 
           mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable 
           Type: mds mitigation: Clear CPU buffers; SMT vulnerable 
           Type: meltdown mitigation: PTI 
           Type: spec_store_bypass 
           mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 
           mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, IBRS_FW, 
           STIBP: conditional, RSB filling 
           Type: srbds mitigation: Microcode 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel 4th Gen Core Processor Integrated Graphics vendor: Hewlett-Packard 
           driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0416 
           Device-2: NVIDIA GK104GLM [Quadro K3100M] vendor: Hewlett-Packard driver: nouveau 
           v: kernel bus ID: 01:00.0 chip ID: 10de:11b6 
           Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa 
           compositor: kwin_x11 tty: N/A 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 4600 (HSW GT2) v: 4.5 Mesa 20.1.8 
           compat-v: 3.0 direct render: Yes 
Audio:     Device-1: Intel 8 Series/C220 Series High Definition Audio vendor: Hewlett-Packard 
           driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:8c20 
           Device-2: NVIDIA GK104 HDMI Audio vendor: Hewlett-Packard driver: snd_hda_intel 
           v: kernel bus ID: 01:00.1 chip ID: 10de:0e0a 
           Sound Server: ALSA v: k5.6.0-2-amd64 
Network:   Device-1: Intel Ethernet I217-LM vendor: Hewlett-Packard driver: e1000e v: 3.2.6-k 
           port: 6080 bus ID: 00:19.0 chip ID: 8086:153a 
           IF: eth0 state: down mac: <filter> 
           Device-2: Intel Wireless 7260 driver: iwlwifi v: kernel port: 5000 bus ID: 3d:00.0 
           chip ID: 8086:08b1 
           IF: wlan0 state: up mac: <filter> 
Drives:    Local Storage: total: 1.38 TiB used: 60.00 GiB (4.3%) 
           ID-1: /dev/sda vendor: SanDisk model: SD8TB8U512G1001 size: 476.94 GiB block size: 
           physical: 512 B logical: 512 B speed: 6.0 Gb/s serial: <filter> rev: 3101 
           scheme: GPT 
           ID-2: /dev/sdb vendor: Samsung model: SSD 870 QVO 1TB size: 931.51 GiB block size: 
           physical: 512 B logical: 512 B speed: 6.0 Gb/s serial: <filter> rev: 1B6Q 
           scheme: GPT 
Partition: ID-1: / raw size: 232.19 GiB size: 227.54 GiB (98.00%) used: 41.37 GiB (18.2%) 
           fs: ext4 dev: /dev/sda5 
Sensors:   System Temperatures: cpu: 42.0 C mobo: N/A gpu: nouveau temp: 0 C 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/atom.list 
           1: deb [arch=amd64] https://packagecloud.io/AtomEditor/atom/any/ any main
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian buster-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian buster main contrib non-free
           2: deb http://deb.debian.org/debian-security buster/updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb https://ftp.arnes.si/mirrors/mxlinux/packages/mx/repo/ buster main non-free
           2: deb https://ftp.arnes.si/mirrors/mxlinux/packages/mx/repo/ buster ahs
           No active apt repos in: /etc/apt/sources.list.d/various.list 
Info:      Processes: 261 Uptime: 7m Memory: 15.53 GiB used: 1.67 GiB (10.7%) Init: SysVinit 
           v: 2.93 runlevel: 5 default: 5 Compilers: gcc: 8.3.0 alt: 8 Shell: quick-system-in 
           running in: quick-system-in inxi: 3.0.36 

[gpaladin]

We can't help you until you post the Quick system Info for your computer. Just follow these directions:

viewtopic.php?f=23&t=58633

Quick system info posted.

[j2mcgreg]

That's a known problem with that laptop and here's a solution, as posted on the Spiceworks forum:

https://community.spiceworks.com/topic/ ... -17-freeze

[gpaladin]

That's a known problem with that laptop and here's a solution, as posted on the Spiceworks forum:

https://community.spiceworks.com/topic/ ... -17-freeze

Thank you. I have been using 3 ZBook machines with windows ove the last 6 years. Currently two different machines, 15 and 17. Never had them shut down when on Windows.

My ZBook 17 crashes when I boot to MX Linux and run on battery.

[gpaladin]

ZBook crashes (turns off unexpectedly) when running on battery.

So, (to make it sure) can we say no problem when power adapter is plugged ?

If yes, you can install tlpui from MXPI Test Repo, and see on Gui what's up ..
(or remove tlp for now to see if it helps, later you can install again if you like)

P.S. That link is just for info about tlp. Install/remove via "MX Package Installer".

If there's SSD especially, set sata mode to Ahci in Bios.
But if you have Windows, too, in order not to make that unbootable, you need to open Regedit first and make 2 simple changes there.

... and always: Menu => MX Tools => Quick System Info :)

Hi,

installed tlpui. Still crashes.

Will change SATA mode as advised and get back with the results.

Thanks!

[Huckleberry Finn]

In case it still goes on; this time remove tlp then observe :

Code: Select all

sudo apt purge tlp -y

Reboot.

(Yes, that's a software for improving battery life, but when you can't find anything on gui ... )

P.S. But go on with Ahci; that's a recommendation in general for SSDs to perform better and/or work properly .