Problems installing vpn for work (systemd error) [Solved]

[radissthor]

Hi all,

I have to install a vpn software to access content for my work from home. The software is called pulse secure. I checked their webpage but there is no documentation. I know for a fact the software works with linux because I made it work on another laptop running MX.

However, when trying to install, I get the following error:

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System has not been booted with systemd as init system (PID 1). Can't operate.
Failed to connect to bus: Host is down
Removed /etc/systemd/system/multi-user.target.wants/pulsesecure.service.
Processing triggers for dbus (1.12.20-0+deb10u1) ...
Processing triggers for man-db (2.8.5-2) ...
Processing triggers for desktop-file-utils (0.23-4) ...
Processing triggers for mime-support (3.62) ...
Selecting previously unselected package pulsesecure.
(Reading database ... 599361 files and directories currently installed.)
Preparing to unpack .../ps-pulse-linux-9.1r10.0-b5655-64-bit-installer.deb ...
Unpacking pulsesecure (9.1.R10) ...
Setting up pulsesecure (9.1.R10) ...
Created symlink /etc/systemd/system/multi-user.target.wants/pulsesecure.service → /lib/systemd/system/pulsesecure.service.
System has not been booted with systemd as init system (PID 1). Can't operate.
Failed to connect to bus: Host is down
dpkg: error processing package pulsesecure (--install):
 installed pulsesecure package post-installation script subprocess returned error exit status 1
Processing triggers for desktop-file-utils (0.23-4) ...
Processing triggers for mime-support (3.62) ...
Processing triggers for dbus (1.12.20-0+deb10u1) ...
Processing triggers for man-db (2.8.5-2) ...
Errors were encountered while processing:
 pulsesecure

I looked for the error on the web, but I only found advices specifically for certain software. Nothing I could try (at least not with my knowledge). Any assistance would be much appreciated.

Cheers.


QSI:

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System:    Host: <filter> Kernel: 5.9.0-12.1-liquorix-amd64 x86_64 bits: 64 compiler: N/A 
           parameters: audit=0 intel_pstate=disable 
           BOOT_IMAGE=/boot/vmlinuz-5.9.0-12.1-liquorix-amd64 
           root=UUID=<filter> ro quiet splash 
           Desktop: Xfce 4.14.2 tk: Gtk 3.24.5 info: xfce4-panel wm: xfwm4 dm: LightDM 1.26.0 
           Distro: MX-19.3_ahs_x64 patito feo November 11  2020 
           base: Debian GNU/Linux 10 (buster) 
Machine:   Type: Laptop System: Acer product: Swift SF313-52G v: V1.02 serial: <filter> Chassis: 
           type: 10 serial: <filter> 
           Mobo: IL model: Skol_IL v: V1.02 serial: <filter> UEFI: Insyde v: 1.02 
           date: 12/07/2019 
Battery:   ID-1: BAT0 charge: 50.5 Wh condition: 50.5/56.0 Wh (90%) volts: 16.9/15.4 
           model: SMP KT00407008 AP18C7M type: Li-ion serial: <filter> status: Full cycles: 76 
CPU:       Topology: Quad Core model: Intel Core i7-1065G7 bits: 64 type: MT MCP arch: Ice Lake 
           family: 6 model-id: 7E (126) stepping: 5 microcode: 78 L2 cache: 8192 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 23961 
           Speed: 1178 MHz min/max: 400/1501 MHz boost: enabled Core speeds (MHz): 1: 1141 
           2: 1238 3: 1347 4: 1177 5: 1158 6: 855 7: 1385 8: 1249 
           Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: spec_store_bypass 
           mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel vendor: Acer Incorporated ALI driver: i915 v: kernel bus ID: 00:02.0 
           chip ID: 8086:8a52 
           Device-2: NVIDIA vendor: Acer Incorporated ALI driver: N/A bus ID: 2b:00.0 
           chip ID: 10de:1c96 
           Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa 
           resolution: 2256x1504~60Hz 
           OpenGL: renderer: Mesa Intel Iris Plus Graphics (ICL GT2) v: 4.6 Mesa 20.1.8 
           direct render: Yes 
Audio:     Device-1: Intel vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel 
           bus ID: 00:1f.3 chip ID: 8086:34c8 
           Sound Server: ALSA v: k5.9.0-12.1-liquorix-amd64 
Network:   Device-1: Intel driver: iwlwifi v: kernel port: 4000 bus ID: 00:14.3 
           chip ID: 8086:34f0 
           IF: wlan0 state: up mac: <filter> 
Drives:    Local Storage: total: 953.87 GiB used: 606.08 GiB (63.5%) 
           ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKNW010T8 size: 953.87 GiB block size: 
           physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 002C 
           scheme: GPT 
Partition: ID-1: / raw size: 951.29 GiB size: 935.36 GiB (98.33%) used: 606.08 GiB (64.8%) 
           fs: ext4 dev: /dev/nvme0n1p2 
           ID-2: swap-1 size: 2.00 GiB used: 0 KiB (0.0%) fs: swap swappiness: 15 (default 60) 
           cache pressure: 100 (default) dev: /dev/nvme0n1p3 
Sensors:   System Temperatures: cpu: 59.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://deb.debian.org/debian buster-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://deb.debian.org/debian buster main contrib non-free
           2: deb http://deb.debian.org/debian-security buster/updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/dropbox.list 
           1: deb [arch=i386,amd64] http://linux.dropbox.com/debian buster main
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://nl.mxrepo.com/mx/repo/ buster main non-free
           2: deb http://nl.mxrepo.com/mx/repo/ buster ahs
           Active apt repos in: /etc/apt/sources.list.d/skype-stable.list 
           1: deb [arch=amd64] https://repo.skype.com/deb stable main
           No active apt repos in: /etc/apt/sources.list.d/various.list 
Info:      Processes: 277 Uptime: 3h 08m Memory: 15.33 GiB used: 3.01 GiB (19.6%) Init: SysVinit 
           v: 2.93 runlevel: 5 default: 5 Compilers: gcc: 8.3.0 alt: 8 Shell: quick-system-in 
           running in: quick-system-in inxi: 3.0.36 

[JayM]

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Info:      Processes: 277 Uptime: 3h 08m Memory: 15.33 GiB used: 3.01 GiB (19.6%) Init: SysVinit 

Boot with systemd in grub's advanced options submenu then try the installation again. If that fixes the issue you can select it as the default in MX Boot Options. If that doesn't help you'll need to contact Pulse Secure for assistance.

[radissthor]

Thanks JayM. It did work! Is there any significant difference between booting with the default method and with systemd?

[JuhaT]

Thanks JayM. It did work! Is there any significant difference between booting with the default method and with systemd?

I had a similar issue with my VPN software from OVPN. It didnt work in sysvinit environment, but fine in systemd. So I have been running in systemd for a year now. I have not experienced any difference running MX when booted with systemd.

[asqwerth]

Thanks JayM. It did work! Is there any significant difference between booting with the default method and with systemd?

Many vpn apps don't provide sysV scripts nowadays, only systemd scripts. Fehlix knows how to add the necessary scripts for sysV, and some of the more common vpn services are in MXPI popular apps, bundled with the requisite sysV script.

I have nordvpn, and it's in MXPI with the necessary sysv script

[radissthor]

I had a similar issue with my VPN software from OVPN. It didnt work in sysvinit environment, but fine in systemd. So I have been running in systemd for a year now. I have not experienced any difference running MX when booted with systemd.

Thanks for the info. I'll give it a try.

Many vpn apps don't provide sysV scripts nowadays, only systemd scripts. Fehlix knows how to add the necessary scripts for sysV, and some of the more common vpn services are in MXPI popular apps, bundled with the requisite sysV script.

I have nordvpn, and it's in MXPI with the necessary sysv script

That's good to know. Unfortunately the vpn I have to use is not in the MXPI. I'm not surprised, as it seems to be for company and university use rather than individual users.

[JuhaT]

I had a similar issue with my VPN software from OVPN. It didnt work in sysvinit environment, but fine in systemd. So I have been running in systemd for a year now. I have not experienced any difference running MX when booted with systemd.

Thanks for the info. I'll give it a try.

Many vpn apps don't provide sysV scripts nowadays, only systemd scripts. Fehlix knows how to add the necessary scripts for sysV, and some of the more common vpn services are in MXPI popular apps, bundled with the requisite sysV script.

I have nordvpn, and it's in MXPI with the necessary sysv script

That's good to know. Unfortunately the vpn I have to use is not in the MXPI. I'm not surprised, as it seems to be for company and university use rather than individual users.

FYI. I dont know if the OVPN-company has done something after I mentioned to them that their app didnt work in sysvinit or if something has changed in debian, but it works fine now.